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SKU:VFF32LNV

Monessen 32" Aria Vent Free Traditional Style Fireplace

Monessen 32" Aria Vent Free Traditional Style Fireplace

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Regular price $1,839.00
Regular price $2,159.00 Sale price $1,839.00
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Fuel Type
Ignition Type

Logs (Required to Complete)

-- Please Select --

24" Beachcomber Log Set

24" Berkley Oak Ceramic Fiber Log Set

24" Berkley Oak Refractory Log Set

24" Highland Oak Log Set

24" Stony Creek Log Set

No, Thank You

Log Accessories

-- Please Select --

Two Top Log Enhancement Kit for SC24-R and SC30-R Log Sets

No, Thank You

Wood Cabinets

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Unfinished Barrington Wood Wall Cabinet

Dark Walnut Barrington Wood Wall Cabinet

24" Unfinished Oak Wall Cabinet Surround

24" Dark Cherry Wall Cabinet Surround

24" Honey Oak Wall Cabinet Surround

No, Thank You

Brick Panels

-- Please Select --

Colonial Red Firebrick Panels for VFC24

Cinnamon Firebrick Panels for VFC24

Black Porcelain Panels for VFC24

Black Magic Glass Panels for VFC24

No, Thank You

Touch Screen Handheld Thermostat

-- Please Select --

Touch Screen Handheld Thermostat

No, Thank You

Handheld Thermostat with LCD Screen

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Handheld Thermostat with LCD Screen

No, Thank You

Soft Touch Handheld On/Off with 90 Minute Countdown Timer

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Soft Touch Handheld On/Off with 90 Minute Countdown Timer

No, Thank You

Handheld On/Off with Battery Reciever

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Handheld On/Off with Battery Reciever

No, Thank You

Thermostat Bulb Sensor for Millivolt Models Only

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Thermostat Bulb Sensor for Millivolt Models Only

No, Thank You

Wired Wall Switch

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Wired Wall Switch

No, Thank You

Insulated Metal Remote Receiver Cover

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Insulated Metal Remote Receiver Cover

No, Thank You

Volcanic Rock-Carton of 12-2lb. Bags

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Volcanic Rock

No, Thank You

Flickering Embers

-- Please Select --

Flickering Embers

No, Thank You

IPI Accessory Kits

-- Please Select --

Three Step Flame Control Kit for Propane Gas Models

Three Step Flame Control Kit for Natural Gas Models

No, Thank You

Trim Kits

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Black Trim Kit for VFC32

No, Thank You

Air Kit

-- Please Select --

Outside Combustion Air Kit

No, Thank You

Air Blower

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Variable Thermostat Controlled Forced Air Blower

No, Thank You

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ARIA VENT FREE FIREPLACE

The Aria vent free gas fireplace is designed to add big, bold, and beautiful flames to spaces requiring generous, efficient heat. A clean look lets the flames take center stage while complementing décor. Style reigns supreme as you select from a variety of options and accessories to fit your tastes. The Aria warmly welcomes you home.

Expansive views give a glimpse into the 37,000 BTUs that add comfort and ambiance to your home. With the freedom to install almost anywhere with a sleek finish, the Aria is an amenity almost any room can afford.

Monessen has created the 32/36-inch fireplace your home needs. Featuring a vent free setup and burning natural gas/liquid propane, this fireplace will bring large, rolling flames, and efficient use of warmth into your home. the utilization of natural gas/liquid propane allows the hearth to burn clean, eliminating the damage to décor wood-burning fireplaces may cause to your home. Monessen knows aesthetics is vital to you and has created a hearth with many various style options. Choose your firebox interior and exterior material. Fire burning options range from traditional faux wood to beautiful fire glass to observe your flames dance upon.

Choose a hearth that compliments your style. Choose fittings and accessories that accent your home and convey joy to your face whenever you see them. Monessen designed the perfect fireplace to permit you all the choices you deserve. With accessories ranging from cabinetry to interior, choose if you favor wall or corner cabinetry, the color of your firebrick interior, or black or porcelain panels. the interior of this firebox offers even as many customization options because of the exterior. does one prefer a faux log set or fire glass? These fireplaces run on natural gas/liquid propane, featuring the cleanest burning fire you'll imagine.

Aria Natural Gas/Liquid Propane Vent Free Fireplace System are available in 32" and 36" sizes with Millivolt Control & Intermittent Pilot Control.

FEATURES

  • Fixed screen.
  • Up to 37,000 BTUs
  • Available in 32" or 36" models
  • Available in millivolt or IPI control
  • Zero clearance and easy to install
  • Removable unitized louver system.
  • 18" flex line with on/off shut-off valve
  • Available in Natural or Propane Gas
  • 100% factory leak tested and burned.
  • Variable "Remote Ready" Millivolt Control.
  • Deeper, clean design with expansive views
  • Select your style: traditional with logs, or contemporary with fireglass
  • No chimney or venting required makes installation fast, easy, and affordable
  • New air duct design allows blower operation with optional radiant face plates.
  • Optional firebrick, porcelain panels or Black Magic glass liner for ultimate flame reflectivity
  • Features the New TRIPLE PLAY BURNER SYSTEM with exclusive triple effect technology producing a full random yellow flame, full depth ember bed, and glowing logs.

Please Note: This item is a vent free appliance and installation of it may be prohibited in your jurisdiction. Customers are responsible for checking local codes and regulations prior to purchase.

PRODUCT SPECIFICATIONS

Aria/VFF 32 VFF32LNV/VFF32LPV/VFF32LNI/VFF32LPI
Size: 32
Appliance Width: 37"
Appliance Height: 34-1/2"
Appliance Depth1: 18-5/8"
Framing Width: 37-1/4"
Framing Height: 35"
Framing Depth: 15-1/2"
Fuel Type: Natural Gas or Liquid Propane
BTU/hr Input: 37,000 NG / 36,000 LP
Heating Capacity2: Up to 1,800 sq ft
Viewing Area: 32 x 21-3/4" (760 sq in)
Efficiency3: Up to 99.9%
Ignition System: Millivolt or IPI

VENTING SPECIFICATIONS

  • Vent-free units do not require any venting products

PRODUCT DIMENSIONS

  • Width: 37 Inch
  • Height: 34 1/2 Inch
  • Depth: 18 5/8 Inch
  • Vowing Area: 32 Inch x 21 3/4 Inch

SHOWN WITH

  • Cinnamon ceramic firebrick liner (optional)
  • Berkeley oak ceramic log set (style optional)
  • Black hood (standard)
  • Custom installation

BURNER AND LOG SPECIFICATIONS 

  • Monessen contemporary natural blaze burner system 
  • Electronic ignition/Millivolt ignition
  • Manual variable flame height
  • Log set (style optional)
  • Manufactured for indoor use
  • Btu/Hr - 25,000 - 37,000 (NAT)
  • Btu/Hr - 28,000 - 36,000 (LP)

INCLUDED

  • Natural Blaze Burner System (24") 
  • 18" flex line with on/off shut-off valve

CA Residents: See Prop 65 WARNING

CLEARANCES

CORNER INSTALLATION

FRONT VIEW

SIDE VIEW

TOP VIEW

OPTIONS & ACCESSORIES

Burners (Inlcuded)

Click to see Burners

NB24NV/NB24PV

Natural Blaze burner available in 18" and 24" sizes, these burners come in both natural and propane gas formats and feature a cast iron grate, volcanic rock, rock wool, on/off switch, manual variable flame height control and are remote ready.

FEATURES

  • Fuel Type: NG or LP
  • Ignition Type: Millivolt Control
  • Burner Only: 24" Natural Blaze Burner
  • For use with firebox
  • Use with 24" Beachcomber Burncrete refractory 6-piece log set and 30" Beachcomber Burncrete refractory 6-piece log set
  • Use with 24" Berkley Oak fiber ceramic 7-piece log set and 30" Berkley Oak fiber ceramic 7-piece log set
  • Use with 24" Berkley Oak refractory 7-piece log set and 30" Berkley Oak refractory 7-piece log set
  • Use with 24" Highland Oak Refractory 7-piece log set and 30" Highland Oak Refractory 7-piece log set
  • Use with 24" Stony Creek refractory 11-piece log set and 30" Stony Creek refractory 11-piece log set

* Please Note: This is for the gas burner only. No logs are included.

    NB24NIF/NB24PIF

    Natural Blaze burner available in 18" and 24" sizes, these burners come in both natural and propane gas. Featuring the IntelliFire Plus with ODS system for five-step flame adjustment, these burners come complete with cast iron grate, volcanic rock, rock wool, on/off switch, touch button command center, electronic ignition and RC300 thermostat remote control.

    FEATURES

    • Fuel Type: NG or LP
    • Ignition Type: IPI Control
    • Burner Only: 24" Natural Blaze Burner
    • For use with firebox
    • Use with 24" Beachcomber Burncrete refractory 6-piece log set and 30" Beachcomber Burncrete refractory 6-piece log set
    • Use with 24" Berkley Oak fiber ceramic 7-piece log set and 30" Berkley Oak fiber ceramic 7-piece log set
    • Use with 24" Berkley Oak refractory 7-piece log set and 30" Berkley Oak refractory 7-piece log set
    • Use with 24" Highland Oak Refractory 7-piece log set and 30" Highland Oak Refractory 7-piece log set
    • Use with 24" Stony Creek refractory 11-piece log set and 30" Stony Creek refractory 11-piece log set

    * Please Note: This is for the gas burner only. No logs are included.


      Logs (Required to Complete)

      Click to see Logs

      Beachcomber 24 (BC24-R)

      • 24" Beachcomber design
      • 6 Piece buncrete refractory log set
      • For use with 24" Millivolt Control Natural Blaze Burner
      • For use with 24" IntelliFire Plus Natural Blaze Burner with Remote Control
      • EXCLUSIVE Natural Blaze Technology
      • Available with the IntelliFire Plus® system or millivolt control
      • Cast iron grate standard with burner
      • Volcanic rock, rock wool embers and ember bed log switch

      Berkley Oak 24 (BO24-F)

      • 24" Berkley oak design
      • 7 Piece ceramic fiber log set
      • For use with 24" Millivolt Control Natural Blaze Burner
      • For use with 24" IntelliFire Plus Natural Blaze Burner with Remote Control
      • EXCLUSIVE Natural Blaze Technology
      • Available with the IntelliFire Plus® system or millivolt control
      • Low profile design for a true glowing ember look
      • Refractory cement for fine detailing or ceramic fiber to reflect more heat
      • Includes volcanic rock and rock wool embers

      Berkley Oak 24 (BO24-R)

      • 24" Berkley oak design
      • 7 Piece refractory log set
      • For use with 24" Millivolt Control Natural Blaze Burner
      • For use with 24" IntelliFire Plus Natural Blaze Burner with Remote Control
      • EXCLUSIVE Natural Blaze Technology
      • Available with the IntelliFire Plus® system or millivolt control
      • Cast iron grate standard with burner
      • Volcanic rock, rock wool embers and ember bed log switch

      Stony Creek (SC24-R)

      • 24" Stony creek design
      • 11 Piece refractory log set
      • For use with 24" Millivolt Control Natural Blaze Burner
      • For use with 24" IntelliFire Plus Natural Blaze Burner with Remote Control
      • EXCLUSIVE Natural Blaze Technology
      • Available with the IntelliFire Plus® system or millivolt control
      • Cast iron grate standard with burner
      • Volcanic rock, rock wool embers and ember bed log switch

      Highland Oak 24 (HO24-R)

      • 24" Highland oak design
      • 7 Piece refractory log set
      • For use with 24" Millivolt Control Natural Blaze Burner
      • For use with 24" IntelliFire Plus Natural Blaze Burner with Remote Control
      • EXCLUSIVE Natural Blaze Technology
      • Available with the IntelliFire Plus® system or millivolt control
      • Cast iron grate standard with burner
      • Volcanic rock, rock wool embers and ember bed log switch

      Wood Cabinets

      Click to see Optional Wood Cabinets

      BARRINGTON WOOD WALL CABINET (BWC500-U-A/BWC500-DW-A)

      Pleasing proportions, solid wood moulding and hand-crafted recessed panels give this birch mantel an elegant nuance of design that is sure to make it the focal point of any room. Available in Dark Walnut (shown) and unfinished, this fully adjustable mantel suits a multitude of Monessen units with ease.

      Your chimney needs a really special addition to form it look incredible. With the Barrington Wood Cabinet, you've got just that needed addition provided to you. Designed to be installed with Vent-Free Fireplace Systems.

      • Solid wood moldings
      • Fully adjustable mantel fits multiple fireplaces
      • Available in dark walnut and paint or stain ready unfinished birch

      Product Dimensions

      • Overall - 67 1/2" W x 54 1/4" H x 22" D
      • Mantel Shelf - 67 1/2" W X 22" D
      • Minimum Opening Size - 36" W x 33" H
      • Maximum Opening Size - 42" W x 37 3/8" H
      • Maximum Fireplace Depth - 18"

      Please Note: This is the Cabinet only.


      Wall Mantel Cabinets

      Click to see Optional Wall Mantel Cabinet with Hearth


      OAK SURROUND WALL MANTEL CABINET (WSHGC32F-O-A)

      Beautifully classic, this cabinet is finished in a warm Honey Oak. it's certain to complete any living room. the standard wall cabinet is made to simply accept several Monessen fireboxes. it's constructed of solid wood and hand-crafted recessed panels. The side panels include carved column-like panels that emphasize its classic style. Its pleasing proportions help make this standard wall mantel with hearth a stately addition to any room.

      • Hearth included
      • Fits flat up against the wall
      • 32 Inch Finished Wall Surround with Hearth
      • Available in Honey Oak finish, and Birch with Dark Cherry finish
      • For use with Aria/VFF 32 Models
      • Approximately: 57-3/4" W x 49-3/4" H x 18" D
      • Hearth Extension: 39-1/4" W x 5" D
      • Manufacturers Limited Lifetime Warranty

      Product Dimensions

      • Width: 57 3/4 Inch
      • Height: 49 3/4 Inch
      • Depth: 21 Inch

      Please Note: This is the Cabinet only.

      BIRCH SURROUND WALL MANTEL CABINET (WSHGC32F-DC-A)

      Beautifully classic, this cabinet is finished in a beautiful Dark Cherry. it's certain to complete any living room. the standard wall cabinet is made to simply accept several Monessen fireboxes. it's constructed of solid wood and hand-crafted recessed panels. The side panels include carved column-like panels that emphasize its classic style. Its pleasing proportions help make this standard wall mantel with hearth a stately addition to any room.

      • Hearth included
      • Fits flat up against the wall
      • 32 Inch Finished Wall Surround with Hearth
      • Available in Honey Oak finish, and Birch with Dark Cherry finish
      • For use with Aria/VFF 32 Models
      • Approximately: 57-3/4" W x 49-3/4" H x 18" D
      • Hearth Extension: 39-1/4" W x 5" D
      • Manufacturers Limited Lifetime Warranty

      Product Dimensions

      • Width: 57 3/4 Inch
      • Height: 49 3/4 Inch
      • Depth: 21 Inch

      Please Note: This is the Cabinet only.


      Accessories

      Click to see Optional Brick Panels

      FBVFF32CLR

      Bring home modern technology during a traditional package with Monessen's fireplaces. the fashionable technology is demonstrated within the natural gas or propane fuel that powers this fireplace. it's also vented free and thus simple to install. the traditional charm is brought in by the Colonial Red Ceramic brick pattern of the interior of the fireplace.

      • Firebrick panel
      • Finish: Colonial Red Ceramic

      Compatible with the following Monessen appliances

      • Aria/VFF 32

        FBVFF32CM

        When purchasing one of the largest pieces of furniture for your living room, confirm you're keen on all the small print that it features and matches with your existing aesthetic. Monessen wants this option to be as easy as can! These vent-free fireplaces go from dream to reality in no time.

        • Firebrick panel
        • Finish: Cinnamon Ceramic

        Compatible with the following Monessen appliances

        • Aria/VFF 32

        BLPVFF32C

        Monessen wants to assist you. Adding a fireplace to your contemporary space might not seem to travel hand in hand, but with the addition of black porcelain panels, you'll bring modern charm to your traditional space.

        • Finish: Black

        Compatible with the following Monessen appliances

        • Aria/VFF 32

         BMGVFF32C

        These panels will create a sleek interior for your fireplace. Watch the flames dance around the top of hand-painted logs, against these subtle black panels and feel the heat radiate through your room.

        • Finish: Black

        Compatible with the following Monessen appliances

        • Aria/VFF 32

        Click to see Optional Air Blower
         BLOTMC
        • Powerful 135 cfm fan
        • Variable thermostat control
        • Works with multiple Monessen gas fireplaces
        • Improves fireplace and firebox heat distribution
        • Heat activated- Comes on when the fireside gets hot and pops when the fireside cools down
        • Includes a variable speed control that permits you to show the blower on and off also as higher or lower

        Compatible with the following Monessen appliances

        • Exacta BUF Vent Free Circulating Firebox
        • GRUF and GCUF Universal Vent-Free Circulating Fireboxes
        • Lo-Rider LCUF Vent-Free Fireboxes
        • Magnum MCUF Vent-Free Fireboxes
        • DFS Vent-Free Gas Fireplaces

        Click to see Optional Trim Kits

        BLTK32C

        This trim kit features a curved design. It comes in an attractive black color. This trim kit fits the perimeter of the firebox after the installation of the firebox. Besides the black color, the trim also comes in other colors and textures including a sophisticated polished brass texture and a traditional pewter look. This trim will give your fireplace the finished accent you will need to beautify your hearth.

        • Curved Trim Kit
        • Available in Black

        Compatible with the following Monessen appliances

        • 32", 36" GCUF/GRUF Series Firebox.
        • 32", 36" Aria/VFF Series Fireplace.

        Click to see Optional IPI Accessory Kits

        IPIFKP2

        The ergonomic, slim design makes our remotes easy to use. Combined with the soft-touch finish, Ambient Technologies' remotes enhance the comfort, luxury, and convenience of any gas fireplace. Plus, our line of slightly screen remote controls offers you the newest control technology within the palm of your hand.

        • Three step Flame control kit
        • Includes stepper motor, wire and RMSC remote and receiver
        • For use with propane gas IPI system, Ecologic II

        Compatible with the following Monessen appliances

        • Aria/VFF 32
        • Aria/VFF 36
        • Symphony/VFC 24
        • Symphony/VFC 32
        • Solstice/VFI 33

          IPIFKN2

          The ergonomic, slim design makes our remotes easy to use. Combined with the soft-touch finish, Ambient Technologies' remotes enhance the comfort, luxury, and convenience of any gas fireplace. Plus, our line of slightly screen remote controls offers you the newest control technology within the palm of your hand.

          • Three step Flame control kit
          • Includes stepper motor, wire and RMSC remote and receiver
          • For use with natural gas IPI system, Ecologic II

          Compatible with the following Monessen appliances

          • Aria/VFF 32
          • Aria/VFF 36
          • Symphony/VFC 24
          • Symphony/VFC 32
          • Solstice/VFI 33

          Click to see Flickering Embers

          NE1G

          Are you looking to require your fireplace insert to the next level? Let Monessen assist you with the Monessen Flickering Embers you'll get the design and feel of real embers without fear about your home, pets, or guests. These embers are made specifically with Monessen fireplace inserts in mind and fit perfectly with the Natural Blaze Burners. We might not have an additional life to offer you, but we will definitely give your fireplace insert an additional life with the assistance of Monessen.

          • Color: Assorted
          • Gives off the look and feel of real embers
          • Made specifically for vent-free Monessen brand fireplace inserts

          Compatible with the following Monessen appliances

          • Aria/VFF 32
          • Aria/VFF 36
          • Symphony/VFC 24
          • Symphony/VFC 32
          • Solstice/VFI 33
          • Glow Getter 18
          • Glow Getter 24
          • Natural Blaze 18
          • Natural Blaze 24

            Click to see Volcanic Rock - Carton of 12 - 2 lb. Bags

             VR1000A

            Designed to be used with Monessen Vent-Free Fireplace Inserts and Vent-Free Fireplaces. Volcanic Rock, Carton of 12-2 lb. Bags. Volcanic rock brings a weathered, organic look to your fireplace. Spread round the floor of your fireplace and ahead of your gas log set for added beauty.

            • Two pound bag of volcanic rock
            • Works with Monessen fireplaces
            • Adds a more realistic look to the fireside
            • Must be purchased separately from fireplace and field installed

            Click to see Control, Remotes, Wall Switches

            RRCM Remote Receiver Cover

            • Made of metal
            • Specifically for Monessen brand products
            • Metal box will help hide your remote receiver

            MVWS

            Ambient Technologies Offers a broad line of remote controls, thermostats and accessories designed for total convenience and comfort. Ergonomic design, ease of operation and soft-touch finish combine to enhance the comfort, luxury and convenience of any gas fireplace.

            • Wall switch with 15' of wire
            • Mounts in standard electrical wall box

            TS Thermostat Bulb Sensor 

            Monessen has become alright known for creating the absolute best in fireplaces and hearth accessories, and this product is completely no different. The Monessen Thermostat Bulb Sensor for Millivolt Model Only is meant to be used on the Monessen Millivolt Model only. This sensor acts to feature thermostat operation to a Millivolt on and off valve, making your life easier and far more convenient overall. Priced affordably, you cannot afford to pass this Thermostat Bulb Sensor up! Get yours today for this great low price, and obtain able to enjoy your fireplace in ways in which you never thought were possible.

            • Thermostat Bulb Sensor
            • For Millivolt Model Only

            RCB Remote

            Hand-held On/Off with battery receiver and wall cover plates. Ambient Technologies Offers a broad line of remote controls, thermostats and accessories designed for total convenience and luxury . Ergonomic design, simple operation and soft-touch finish combine to reinforce the comfort, luxury and convenience of any gas fireplace. Let Ambient surround you with all the technology to reinforce the enjoyment and luxury of your gas fireplace.

            • Signal indicator
            • 16 security codes
            • Battery Low indicator
            • For use with Millivolt or 24V Systems
            • Battery receiver with easy battery access
            • 6 hour optional safety shutdown (receiver)

            RCMT Remote

            Ambient Technologies Offers a broad line of remote controls, thermostats and accessories designed for total convenience and luxury . Ergonomic design, simple operation and soft-touch finish combine to reinforce the comfort, luxury and convenience of any gas fireplace. Let Ambient surround you with all the technology to reinforce the enjoyment and luxury of your gas fireplace.

            • Soft touch finish
            • 16 security codes
            • Thermal safety shutdown
            • 90 minute countdown timer
            • For use with Millivolt or 24V Systems
            • Battery receiver with easy battery access
            • 6 hour optional safety shutdown (receiver)

            RCST Remote

            Convenience is that the name of the sport when it involves purchasing a foreign control for your Monessen appliance. With the Monessen Handheld Thermostat, you'll control the hearth and temperature with slightly of a button. This handheld thermostat are often attached to the wall to be used or just for storage when not in use. The highly intuitive screen will indicate when the battery is low, what the present temperature is, and can indicate when the flame is currently on. It also has childproof protection, which can offer you peace of mind.  

            • 16 security codes
            • Childproof protection
            • For use with Millivolt or 24V Systems
            • Thermal safety shutdown (transmitter)
            • Battery receiver with easy battery access
            • 6 hour optional safety shutdown (receiver)

            TSST Remote

            Ambient Technologies Offers a broad line of remote controls, thermostats, and accessories designed for total convenience and comfort. Ergonomic design, ease of operation, and soft-touch finish combine to enhance the comfort, luxury, and convenience of any gas fireplace.

            • Timer Mode
            • LCD Backlight
            • Large LCD display
            • Touch Screen Panel
            • Child Proof Lock-out
            • Thermostatic Control Mode
            • Sleep Mode to Save Battery
            • Slide Function for Fast Operation
            • Quick Disconnect Wiring Assembly
            • Low battery Indication on Transmitter
            • Optional 6 Hour Shut Down on Receiver
            • On-screen Security Codes Setup on Transmitter
            • 16 Security Codes (DIP Switches) on Receiver

            Click to see Optional Termination Kit

            AK4

            • Fits various Monessen gas fireplaces
            • Allows the fireplace to use outside air for combustion when piped to the outside of the home

            Compatible with the following Monessen appliances

            • GCUF/GRUF Series Vent Free Firebox
            • LCUF Lo-Rider Series Firebox
            • Lo-Rider See-Through Clean Face Firebox
            • Magnum Series Vent Free Firebox
            • Aria/VFF Series Fireplace

              You Can Also Buy Available Marble, Granite & Slate with This Product

              Arctic Gray Marble Set

              Beige Marble Set

              Konya Marble Set

              Marron Brown Marble Set

              Absolute Black Granite Set

              Caledonia Granite Set

              Steel Gray Granite Set

              Venetian Granite Set

              Wheatfield Granite Set

              Slate Legs

              Slate Header

              Slate Hearth

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              Customer Reviews
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              Filter Reviews:
              01/04/2022

              Amazing company to deal with

              SS
              Shirley S.
              United States United States
              • Researched and ordered my fireplace from US FIreplace Store. Pricing was a fair value however, the customer service was EXCELLENT! I had an issue with the direct vent venting. I called US Fireplace and the correct items were sent out the next day AND Janessa stayed on top of my return authorization and sent me the permissions and documents I needed to return the incorrect item and no cost to me, including return shipping. Overall, I am a very satisfied customer and my fireplace looks and operates flawlessly. I am glad that I selected US FIreplace to source my direct vent fireplace. Thank you for the great service.

                Clay

                Monteagle, TN

              • I had placed an order, through Lowe's Home Improvement, for an Electric Firebox: Revillusion RBF42. Ordered 1st part of January. Was told I would have it in 3 weeks. When checking to see is it came in, was told it was delayed to 3/15. Was then told is was delayed until 4/25. Waited until 4/27 to check on it. Was then told it was now delayed until August. This firebox was going in a new Sun Room addition. I could not get my final inspection until the Firebox was installed. I went on line and googled for this same product. US Fireplace Store web site was given to me. This was on a Saturday. I call and reached a very nice man. Explain what I was look for. He checked and told me they had 30 of them in stock. I almost fell out of my chair. I clarified with him the product I was wanting. I ask how soon could I get it. He told me it would ship today. Again, was amazed. It arrived on the following Monday. What a pleasure and a relief working with US Fireplace Store and their employees. Exceed my expectations.

                Thomas W.

                Fort Mill, SC

              • Great prices, quick delivery and fast hassle free services on the issue I encountered. I had purchased an electric fireplace unit that would not fit into the existing fireplace space. With one email I was able to get the wrong fireplace refunded and picked up at my home at no extra cost and the new one I purchased and delivered free of charge. Great company.

                John P.

                Denvers, MA

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