Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store
Touchstone Sideline Elite 50" Recessed Electric Fireplace - US Fireplace Store

Touchstone Sideline Elite Smart 50" WiFi-Enabled Recessed Electric Fireplace (Alexa/Google Compatible)

Brand: Touchstone
Item Number: 80036

Regular price

$899.00

$1,399.00

YOU SAVE 36% ($500.00)


  • Estimated Arrival: Between and . (To All Contiguous States)

    ✔ Same-Day Order Processing
    ✔ Free Returns
    ✔ No Restocking Fees
    ✔ Financing Options Available

    Text or call 888-992-1556, start live chat, or email support@usfireplacestore.com with any questions. Our team is available to serve you 8:00 AM - 11:59 PM EST, 7 days a week.

    The Sideline® Elite 50 improves upon the Sideline by reducing frame size, increasing flame area, and adding all the features you want and need. 

    Product Highlights

    • Minimal frame with wide 46" x 14 3/8" flame viewing area
    • Two heat settings (750W/1500W) with thermometer (68-88°F) or constant on
    • 6 flame color options and 10 media bed color options
    • 5 flame and media bed light intensity settings
    • 3 flame speeds and timer up to 8 hours
    • Can be plugged in or hardwired
    • Remembers flame and media colors to allow use with light switches or smart outlets
    • Smartphone compatibility
    • Turn on or off by voice using Amazon Alexa or Google Home
    • Includes log set, crystals, and driftwood.

      Overview

      The Touchstone Sideline Elite® Electric Fireplace, now with WiFi enabled smart technology for the same low price, was designed to improve upon our popular Sideline series by adding more colors, more features, and less frame around the fireplace. Now you can enjoy the traditional style of Touchstone’s Sideline Electric Fireplace with smart-home features. The Sideline Elite Wi-Fi has the realistic flame which has made Touchstone the leader in premium electric fireplaces, that you can now control with Alexa or Google Home voice-enabled commands. First and foremost, this is Touchstone’s Elite line for a reason. Thanks to the unmatched flame quality, large format display, multiple color features and reliable design, you start with the favorite electric fireplaces of smart consumers and contractors. When you add the voice commands of Alexa or Google Home, you can control your fireplace’s power and heat thanks to Touchstone’s smart home features.

      The Sideline® Elite delivers the beauty of a fireplace without the fire and smokey smell. The Sideline® Elite has 2 heat settings (high and low) with a thermostat and will heat a room up to 400 sq. ft. Also, the fireplace's flame can be used without the heating feature. The Sideline® 50 Elite is easy to install and comes with simple and understandable instructions.

      Realistic Flame

      The heart of Touchstone's electric fireplaces is the flame itself. We tell our customers the flame will transcend your expectations, and they will not fail to impress. The flames deliver the same relaxing effect of real flames, without the smell or mess, and they look great in any room of the house. 

      Multiple flame colors

      To create the cozy atmosphere of a traditional fireplace, this electronic unit emits authentic-looking flames that emulate a real fire. The flames that Touchstone Home Products fireplaces create are natural enough to have friends and family think you own a traditional wood burning fireplace.
      This fireplace has 60 color combinations, allowing you to set just the right mood. The lighting and heating options of this fireplace offer you the ability to customize your atmosphere to your liking. With both its look and performance, Sideline® Elite gives you the total package. Both the heat and flame settings can be operated through a remote control. (Batteries not included)

      Yes, it does heat your room

      What makes the Sideline® Elite unique is its heating capabilities. It allows you to recess your electric fireplace into the wall while also providing heat through the vent in the front of the unit. The Sideline® Elite offers two heat settings which quickly add heat to a room up to 400 sq. ft. Please note the heater isn’t designed to be the primary heat source in your room or home. It's designed to warm up a cool evening, or bring the temperature of a room up a few degrees. The visual appeal and heat emitted by your electric fireplace place in addition to your home’s primary heating source will provide your room with a cozy and calming aura. Your electric fireplace’s heat settings can be controlled using the remote or the controls on the front of the unit, and you also have the option of controlling the heat by setting up the Sideline® Elite’s built-in heat timer.

      Mounting and Use

      The versatile Sideline® Elite electric fireplace offers two installation options. Although it is essentially designed for insertion in your wall, it can also be mounted on your wall. Instructions for mounting and install come with the fireplace, and we recommend you follow the simple instructions provided. We recommend placing your Sideline® Elite 50 at least 20” below your ceiling or 8” below your mounted flat screen TV because of its heating feature.

      Product Features

      • 2 heat settings (high and low) with thermostat
      • Designed for recessed mounting in wall
      • Remote control for heat and flame setting (batteries not included)
      • Dual mode operates with or without heat for only flame effect
      • Built-in timer mode for shut off up to 8 hrs
      • If mounting under a wall mounted flat panel TV, mount fireplace at least 8 inches below the bottom of the TV.

      Sideline® Elite  Electric Fireplace Collection

      The Sideline Elite product line comes in a variety of widths to fit just about any space. You may also like:

      Specifications

      • Frame Color: Black
      • Fireplace Dimensions: 49 3/4" wide x 19 1/4" high x 5 1/2" deep
      • Firebox Dimensions: 48 7/16" wide x 18" high x 5 1/8" deep
      • Rough Opening Dimensions: 48 3/4" wide x 18 1/4" high x 5 1/2" deep
      • Shipping Carton Dimensions: 56" wide x  25" high x 10" deep
      • Fire Dimensions: 46" wide x 14 3/8" tall
      • Part number: 80036
      • Watts: 1,500
      • BTU's: 5,118
      • Room Coverage: 400 ft.
      • Fireplace Weight: 55 pounds
      • Shipping Weight: 65 pounds
      • Voltage: 120v
      • Amperes: 11 and up

      Dimensional Drawing

      Documents

      80036 - Sideline® Elite 50" Electric Fireplace Owners Manual

      80036 - Sideline® Elite 50" Electric Fireplace Dimensional Drawing

      80036 - Sideline® Elite 50" Electric Fireplace Wi-Fi Setup Guide

      Sideline Elite Electric Fireplace WiFi Setup

      The Sideline Elite Smart Electric Fireplace is powered by the Tuya Smart app. 

      NOTE: You can also control the fireplace settings using the included remote control or buttons on the fireplace, without WiFi.

      To enable your WiFi Smart fireplace technology, view / download the Touchstone Quick Start guide.

      This guide offers step by step instructions for:

      • Setting up the Tuya Smart app
      • Pairing your fireplace with the app
      • Adding your fireplace to your WiFi network
      • Using the app to control your fireplace settings

      WiFi Operation: To adjust the fireplace settings with your mobile device and use Amazon Alexa® or Google Home® voice commands, you will need to add the Tuya Smart app to your mobile phone or tablet.

      Click to see Quick Tips to Get Started
      1. Get the Tuya Smart App

      2. Set Up the Tuya Smart App

      Follow the app instructions to set up and register a Tuya Smart account and sign in to the app. Once you've downloaded the app to your mobile device, open the Tuya Smart App, tap “Register” to register an account, then sign in.

      3. Add the Elite Smart Fireplace to the Tuya Smart App

      Sign in with the Tuya Smart account, add the device, and change the device name to the word or phrase you will use for voice commands, i.e. Alexa, turn on the fireplace. We recommend using a simple phrase like "fireplace." You must use your designated phrase, i.e. "fireplace" in your voice commands for Alexa and Google Home to control your fireplace. See more about voice commands below.

      4. Pair the Tuya Smart app 

      Refer to the Touchstone Quick Start Guide for step-by-step instructions. 

      5. Operate the Fireplace Settings with the Tuya Smart App

      Once you have completed the Tuya Smart app set up and added your fireplace to your WiFi network, you can operate the fireplace through the Tuya Smart app. 

      With the Tuya Smart app, you can:

      • Power the fireplace on and off
      • Adjust the flame color and ember bed color
      • Adjust the flame intensity and speed
      • Turn the heat on or off
      • Set the heat temperature
      • Set the timer 

      Set Up Voice Commands For Your Elite Smart Fireplace

      With the Tuya Smart app, you can use your Amazon Alexa and Google Home device voice commands to control the power and heat temperature of your connected Elite Smart Fireplace. You must use the Tuya Smart app to pair your fireplace with your voice command devices. 

      For the most up-to-date device pairing instructions, visit the Tuya Smart App website.

      TUYA SMART GUIDE FOR ALEXA:

      Visit: https://developer.tuya.com/en/docs/iot/service-market/smart-speaker/third-party-tutorial/amazonechoguide?id=K9j6yq88a3msw

      TUYA SMART GUIDE FOR GOOGLE: 

      Visit: https://developer.tuya.com/en/docs/iot/service-market/smart-speaker/third-party-tutorial/googlehomeguide?id=K9j6yqpeqzzgp

      Note: The Tuya Smart Google and Alexa guides reference some voice commands that are not currently available. 

      Voice Commands to Use

      Turn the Fireplace On and Off and Adjust the Heat Temperature

      Google Home Voice Commands For Your Fireplace
      "Hey Google, turn on <fireplace name>"
      "Hey Google, turn off <fireplace name>"
      "Hey Google, set heat to <degrees>"

      Amazon Alexa Voice Commands For Your Fireplace
      "Alexa, turn on <fireplace name>"
      "Alexa, turn off <fireplace name>"
      "Alexa, set heat to <degrees>"

      Reminder, your fireplace name is the phrase you set up in the Tuya Smart app for your fireplace. You must use this exact phrase/fireplace name in your command to your voice-activated device. 

           

          Videos

           

           

           

          Order Confirmation:

          As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

          Order Shipment:

          Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at support@usfireplacestore.com

          Estimated Time of Arrival:

          We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

          Areas Covered:

          All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.

            Damages:

            It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

            Cancellations & Refunds:

            We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us at support@usfireplacestore.com before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.

            We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

            Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

            To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

            Our 110% Price Guarantee has some limitations:

            • Promotions such as rebates and buy one, get one free offer are not eligible
            • The item must be in stock on the competitors' website
            • The competitor must be an online store, they may not have a retail location
            • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
            • The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
            • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

            There may be brands excluded from that offer. Please contact us for further information.

            The Sideline® Elite 50 improves upon the Sideline by reducing frame size, increasing flame area, and adding all the features you want and need. 

            Product Highlights

            • Minimal frame with wide 46" x 14 3/8" flame viewing area
            • Two heat settings (750W/1500W) with thermometer (68-88°F) or constant on
            • 6 flame color options and 10 media bed color options
            • 5 flame and media bed light intensity settings
            • 3 flame speeds and timer up to 8 hours
            • Can be plugged in or hardwired
            • Remembers flame and media colors to allow use with light switches or smart outlets
            • Smartphone compatibility
            • Turn on or off by voice using Amazon Alexa or Google Home
            • Includes log set, crystals, and driftwood.

              Overview

              The Touchstone Sideline Elite® Electric Fireplace, now with WiFi enabled smart technology for the same low price, was designed to improve upon our popular Sideline series by adding more colors, more features, and less frame around the fireplace. Now you can enjoy the traditional style of Touchstone’s Sideline Electric Fireplace with smart-home features. The Sideline Elite Wi-Fi has the realistic flame which has made Touchstone the leader in premium electric fireplaces, that you can now control with Alexa or Google Home voice-enabled commands. First and foremost, this is Touchstone’s Elite line for a reason. Thanks to the unmatched flame quality, large format display, multiple color features and reliable design, you start with the favorite electric fireplaces of smart consumers and contractors. When you add the voice commands of Alexa or Google Home, you can control your fireplace’s power and heat thanks to Touchstone’s smart home features.

              The Sideline® Elite delivers the beauty of a fireplace without the fire and smokey smell. The Sideline® Elite has 2 heat settings (high and low) with a thermostat and will heat a room up to 400 sq. ft. Also, the fireplace's flame can be used without the heating feature. The Sideline® 50 Elite is easy to install and comes with simple and understandable instructions.

              Realistic Flame

              The heart of Touchstone's electric fireplaces is the flame itself. We tell our customers the flame will transcend your expectations, and they will not fail to impress. The flames deliver the same relaxing effect of real flames, without the smell or mess, and they look great in any room of the house. 

              Multiple flame colors

              To create the cozy atmosphere of a traditional fireplace, this electronic unit emits authentic-looking flames that emulate a real fire. The flames that Touchstone Home Products fireplaces create are natural enough to have friends and family think you own a traditional wood burning fireplace.
              This fireplace has 60 color combinations, allowing you to set just the right mood. The lighting and heating options of this fireplace offer you the ability to customize your atmosphere to your liking. With both its look and performance, Sideline® Elite gives you the total package. Both the heat and flame settings can be operated through a remote control. (Batteries not included)

              Yes, it does heat your room

              What makes the Sideline® Elite unique is its heating capabilities. It allows you to recess your electric fireplace into the wall while also providing heat through the vent in the front of the unit. The Sideline® Elite offers two heat settings which quickly add heat to a room up to 400 sq. ft. Please note the heater isn’t designed to be the primary heat source in your room or home. It's designed to warm up a cool evening, or bring the temperature of a room up a few degrees. The visual appeal and heat emitted by your electric fireplace place in addition to your home’s primary heating source will provide your room with a cozy and calming aura. Your electric fireplace’s heat settings can be controlled using the remote or the controls on the front of the unit, and you also have the option of controlling the heat by setting up the Sideline® Elite’s built-in heat timer.

              Mounting and Use

              The versatile Sideline® Elite electric fireplace offers two installation options. Although it is essentially designed for insertion in your wall, it can also be mounted on your wall. Instructions for mounting and install come with the fireplace, and we recommend you follow the simple instructions provided. We recommend placing your Sideline® Elite 50 at least 20” below your ceiling or 8” below your mounted flat screen TV because of its heating feature.

              Product Features

              • 2 heat settings (high and low) with thermostat
              • Designed for recessed mounting in wall
              • Remote control for heat and flame setting (batteries not included)
              • Dual mode operates with or without heat for only flame effect
              • Built-in timer mode for shut off up to 8 hrs
              • If mounting under a wall mounted flat panel TV, mount fireplace at least 8 inches below the bottom of the TV.

              Sideline® Elite  Electric Fireplace Collection

              The Sideline Elite product line comes in a variety of widths to fit just about any space. You may also like:

              Specifications

              • Frame Color: Black
              • Fireplace Dimensions: 49 3/4" wide x 19 1/4" high x 5 1/2" deep
              • Firebox Dimensions: 48 7/16" wide x 18" high x 5 1/8" deep
              • Rough Opening Dimensions: 48 3/4" wide x 18 1/4" high x 5 1/2" deep
              • Shipping Carton Dimensions: 56" wide x  25" high x 10" deep
              • Fire Dimensions: 46" wide x 14 3/8" tall
              • Part number: 80036
              • Watts: 1,500
              • BTU's: 5,118
              • Room Coverage: 400 ft.
              • Fireplace Weight: 55 pounds
              • Shipping Weight: 65 pounds
              • Voltage: 120v
              • Amperes: 11 and up

              Dimensional Drawing

              Documents

              80036 - Sideline® Elite 50" Electric Fireplace Owners Manual

              80036 - Sideline® Elite 50" Electric Fireplace Dimensional Drawing

              80036 - Sideline® Elite 50" Electric Fireplace Wi-Fi Setup Guide

              Sideline Elite Electric Fireplace WiFi Setup

              The Sideline Elite Smart Electric Fireplace is powered by the Tuya Smart app. 

              NOTE: You can also control the fireplace settings using the included remote control or buttons on the fireplace, without WiFi.

              To enable your WiFi Smart fireplace technology, view / download the Touchstone Quick Start guide.

              This guide offers step by step instructions for:

              • Setting up the Tuya Smart app
              • Pairing your fireplace with the app
              • Adding your fireplace to your WiFi network
              • Using the app to control your fireplace settings

              WiFi Operation: To adjust the fireplace settings with your mobile device and use Amazon Alexa® or Google Home® voice commands, you will need to add the Tuya Smart app to your mobile phone or tablet.

              Click to see Quick Tips to Get Started
              1. Get the Tuya Smart App

              2. Set Up the Tuya Smart App

              Follow the app instructions to set up and register a Tuya Smart account and sign in to the app. Once you've downloaded the app to your mobile device, open the Tuya Smart App, tap “Register” to register an account, then sign in.

              3. Add the Elite Smart Fireplace to the Tuya Smart App

              Sign in with the Tuya Smart account, add the device, and change the device name to the word or phrase you will use for voice commands, i.e. Alexa, turn on the fireplace. We recommend using a simple phrase like "fireplace." You must use your designated phrase, i.e. "fireplace" in your voice commands for Alexa and Google Home to control your fireplace. See more about voice commands below.

              4. Pair the Tuya Smart app 

              Refer to the Touchstone Quick Start Guide for step-by-step instructions. 

              5. Operate the Fireplace Settings with the Tuya Smart App

              Once you have completed the Tuya Smart app set up and added your fireplace to your WiFi network, you can operate the fireplace through the Tuya Smart app. 

              With the Tuya Smart app, you can:

              • Power the fireplace on and off
              • Adjust the flame color and ember bed color
              • Adjust the flame intensity and speed
              • Turn the heat on or off
              • Set the heat temperature
              • Set the timer 

              Set Up Voice Commands For Your Elite Smart Fireplace

              With the Tuya Smart app, you can use your Amazon Alexa and Google Home device voice commands to control the power and heat temperature of your connected Elite Smart Fireplace. You must use the Tuya Smart app to pair your fireplace with your voice command devices. 

              For the most up-to-date device pairing instructions, visit the Tuya Smart App website.

              TUYA SMART GUIDE FOR ALEXA:

              Visit: https://developer.tuya.com/en/docs/iot/service-market/smart-speaker/third-party-tutorial/amazonechoguide?id=K9j6yq88a3msw

              TUYA SMART GUIDE FOR GOOGLE: 

              Visit: https://developer.tuya.com/en/docs/iot/service-market/smart-speaker/third-party-tutorial/googlehomeguide?id=K9j6yqpeqzzgp

              Note: The Tuya Smart Google and Alexa guides reference some voice commands that are not currently available. 

              Voice Commands to Use

              Turn the Fireplace On and Off and Adjust the Heat Temperature

              Google Home Voice Commands For Your Fireplace
              "Hey Google, turn on <fireplace name>"
              "Hey Google, turn off <fireplace name>"
              "Hey Google, set heat to <degrees>"

              Amazon Alexa Voice Commands For Your Fireplace
              "Alexa, turn on <fireplace name>"
              "Alexa, turn off <fireplace name>"
              "Alexa, set heat to <degrees>"

              Reminder, your fireplace name is the phrase you set up in the Tuya Smart app for your fireplace. You must use this exact phrase/fireplace name in your command to your voice-activated device. 

                   

                  Videos

                   

                   

                   

                  Order Confirmation:

                  As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

                  Order Shipment:

                  Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at support@usfireplacestore.com

                  Estimated Time of Arrival:

                  We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

                  Areas Covered:

                  All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.

                    Damages:

                    It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

                    Cancellations & Refunds:

                    We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us at support@usfireplacestore.com before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.

                    We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

                    Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

                    To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

                    Our 110% Price Guarantee has some limitations:

                    • Promotions such as rebates and buy one, get one free offer are not eligible
                    • The item must be in stock on the competitors' website
                    • The competitor must be an online store, they may not have a retail location
                    • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
                    • The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
                    • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

                    There may be brands excluded from that offer. Please contact us for further information.

                    QUESTIONS & ANSWERS

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                    Be the first to ask a question about this.

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                    Customer Reviews
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                    Filter Reviews:
                    US Fireplace Store Touchstone Sideline Elite Smart 50 WiFi-Enabled Recessed Electric Fireplace (Alexa/Google Compatible) Review
                    03/25/2021
                    Fireplace pizazz

                    We love this! It’s super fun and adds the perfect ambiance to our space.

                    EM
                    Emily M.
                    United States United States
                    US Fireplace Store Touchstone Sideline Elite Smart 50 WiFi-Enabled Recessed Electric Fireplace (Alexa/Google Compatible) Review
                    12/02/2020
                    Love it!!

                    This electric fireplace is beautiful. All the different colors to choose from keep it from being boring. Super easy to install. My favorite aspect is the thermostat. It keeps my 16 x 20 bedroom at the perfect temperature. I am so glad I decided on this model. Your store was far less expensive than any other place I looked and I looked for a few weeks before I decided. :)

                    PH
                    Patricia H.
                    United States United States
                    US Fireplace Store Touchstone Sideline Elite Smart 50 WiFi-Enabled Recessed Electric Fireplace (Alexa/Google Compatible) Review
                    11/13/2020
                    Great realistic fireplace!

                    Was an easy install, and a fast, damage free delivery. Haven’t decided whether we like the logs or crystals best — nice to have a choice. Built a frame of 2x6s to build out the fireplace, and then set ledgestone. We love it!

                    PZ
                    Phil Z.
                    United States United States
                    US Fireplace Store Touchstone Sideline Elite Smart 50 WiFi-Enabled Recessed Electric Fireplace (Alexa/Google Compatible) Review
                    09/25/2020
                    Great Company

                    I received my fireplace in 3 days and it was way less expensive than Amazon. They were a great find!!!

                    PD
                    Paul D.
                    United States United States
                    US Fireplace Store Touchstone Sideline Elite Smart 50 WiFi-Enabled Recessed Electric Fireplace (Alexa/Google Compatible) ReviewUS Fireplace Store Touchstone Sideline Elite Smart 50 WiFi-Enabled Recessed Electric Fireplace (Alexa/Google Compatible) Review
                    08/25/2020
                    Very happy

                    Easy order process, quick delivery and great product.

                    JM
                    joseph m.
                    United States United States