{"product_id":"bromic-tungsten-smart-heat-500-series-25-outdoor-propane-gas-patio-heater","title":"Bromic Tungsten Smart-Heat 500 Series 25\" Outdoor Propane Gas Patio Heater","description":"\u003cp\u003e\u003ciframe width=\"100%\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/geVUmfjzyOs\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\n\u003cp\u003eDurability meets power. The award-winning Tungsten Smart-Heat™ Gas heater series combines high-performance stainless-steel construction with market-leading, directional heating. Available in matte black in both natural gas and propane fuel sources, with two power output levels and a selection of ceiling and wall mounting options.\u003c\/p\u003e\n\u003cp\u003eTurn up the heat with the Bromic Tungsten Smart-Heat™ Gas Series. This powerful radiant heater can quickly heat up outdoor areas of up to 215ft2 , providing a comfortable, warming red glow all year around. With its stylish matte black design and exceptional wind resistance of up to 8mph, this heater will keep you and your guests warm at any time of the year. Chose between 26,000 BTU and 43,000 BTU heating power and natural gas or propane (LPG) options.\u003c\/p\u003e\n\u003cp\u003eFor low clearance areas, we recommend a heat deflector to protect the mounting surface. This accessory will also provide improved weather resistance and a more directional heat output.\u003c\/p\u003e\n\u003ch1\u003eWhat's Included\u003c\/h1\u003e\n\u003cul\u003e\n\u003cli\u003ePatio Heater\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eNot Included\u003cem\u003e (Sold Separately)\u003c\/em\u003e\u003cbr\u003e\n\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eWireless On\/Off Controller\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eSmart-Heat Link Home Automation\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eAffinity Expansion Board\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eHeat Deflector\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eCeiling Mount Pole\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch1\u003eFeatures\u003c\/h1\u003e\n\u003cdiv class=\"blurb\"\u003e\n\u003cp\u003eBuilt in an industrial design style with premium stainless-steel construction, the Tungsten Gas heater provides market-leading heat distribution to large outdoor spaces.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003eMutliple Installation Options - A versatile range of ceiling and wall mounting options makes it easy to reclaim valuable floor space.\u003c\/li\u003e\n\u003cli\u003ePivot Arm Bracket - For greater directional control of the heater (rotates 25 degrees on each side), making it easy to adjust the flow of heat, so radiant heat is delivered where it’s needed.\u003c\/li\u003e\n\u003cli\u003ePatented Direct Ignition System - Instantaneous ignition, whenever you require it, without the need for a pilot light.\u003c\/li\u003e\n\u003cli\u003eUltra-Durable Design - Matte black stainless-steel body for reliable heating performance and durability.\u003c\/li\u003e\n\u003cli\u003eEnvironmental Efficiency - Slow-release ceramic burners are supremely efficient and the most environmentally-friendly gas-fired heating method available.\u003c\/li\u003e\n\u003cli\u003ePatented Performance - Superior wind resistance (up to 8mph), thanks to Bromic’s patented screen and ionization probe technology.\u003c\/li\u003e\n\u003cli\u003eEnhanced Safety Features - An integrated “Flame Failure Safety Shut-off Control” turns the heater off immediately should it not re-ignite for any reason\u003c\/li\u003e\n\u003cli\u003eHigh Performance Mesh Screen - Maximize performance and deliver a superior spread of heat with the unique honeycomb mesh screen.\u003c\/li\u003e\n\u003cli\u003eSet and forget - Simple and easy to use, with smart system compatibility and automated re-ignition.\u003c\/li\u003e\n\u003cli\u003eTotal Mounting Flexibility\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003ePivot Bracket - Allows for directional heat distribution\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003ePatented Performance - Superior wind resistance\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eUnique Design - Honeycomb fascia enables precise heat distribution\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eHigh Performance Construction - Matte black stainless-steel body\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch1\u003eSpecifications\u003c\/h1\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eModel\u003cbr\u003e\n\u003c\/td\u003e\n\u003ctd\u003eSmart-Heat Tungsten 500 Series\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eItem Number\u003cbr\u003e\n\u003c\/td\u003e\n\u003ctd\u003eBH0210004-1\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFuel Type\u003c\/td\u003e\n\u003ctd\u003eLiquid Propane\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eColor\u003c\/td\u003e\n\u003ctd\u003eMatte Black\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOutput\u003c\/td\u003e\n\u003ctd\u003e43,000 BTU\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeat Area\u003c\/td\u003e\n\u003ctd\u003e215 Sq.ft.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMounting Options\u003c\/td\u003e\n\u003ctd\u003eCeiling Mount\u003cbr\u003eWall Mount\u003cbr\u003eCeiling Pole Mount\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrical Connection\u003cbr\u003e\n\u003c\/td\u003e\n\u003ctd\u003e110V\/2A\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMin. Floor Clearance\u003cbr\u003e\n\u003c\/td\u003e\n\u003ctd\u003e96\"\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDimensions\u003c\/td\u003e\n\u003ctd\u003e25.4” (W) x 15.9” (H) x 14” (D)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight\u003c\/td\u003e\n\u003ctd\u003e44 lbs.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eApproval Certification\u003cbr\u003e\n\u003c\/td\u003e\n\u003ctd\u003eIntertek 4009079\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eTechnical Dimensions\u003cbr\u003e\n\u003c\/h2\u003e\n\u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Tung-Gas_graphics2-e1630392441371-1280x745.png?v=1726802994\" alt=\"\"\u003e\u003c\/p\u003e\n\u003ch2\u003eHeat Blooms\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/h2\u003e\n\u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Tung-Gas_graphics-1280x866.png?v=1726803154\" alt=\"\"\u003e\u003c\/p\u003e\n\u003ch2\u003eClearances\u003c\/h2\u003e\n\u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Tung-Gas_graphics3-e1630392469444-1536x875.png?v=1726803169\" alt=\"\"\u003e\u003c\/p\u003e\n\u003ch2\u003eAffinity Compatibility Chart\u003c\/h2\u003e\n\u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Affinity_Compatibility_Chart.jpg?v=1765666026\"\u003e\u003c\/p\u003e\n\u003ch1\u003eWarranty\u003c\/h1\u003e\n\u003ctable width=\"100%\" style=\"width: 100.094%;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 46.6422%;\"\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/1-year_Warranty_Badge_6b87d735-52f4-4c48-bc3a-7a92fba0db3a.jpg?v=1714267673\"\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 52.9793%;\"\u003eBromic Heating Warranty is applicable to the original owner only. In accordance with the warranty terms and conditions specified below.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003eBromic Heating or its agent (the warrantor) will furnish the ORIGINAL OWNER;\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003ea replacement Bromic Heating heater or\u003c\/li\u003e\n\u003cli\u003ea replacement part for any component part which fails.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003eThe warranty period is determined by product line from the date of purchase according to the table below:\u003c\/p\u003e\n\u003ctable width=\"100%\" style=\"width: 100.094%; height: 183.833px;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 18.3833px;\"\u003e\n\u003ctd style=\"width: 44.1829%; height: 18.3833px;\"\u003ePlatinum Electric\u003c\/td\u003e\n\u003ctd style=\"width: 55.4386%; height: 18.3833px;\"\u003e3 years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 36.7667px;\"\u003e\n\u003ctd style=\"width: 44.1829%; height: 36.7667px;\"\u003ePlatinum Electric Marine\u003c\/td\u003e\n\u003ctd style=\"width: 55.4386%; height: 36.7667px;\"\u003e5 years (land-based applications); 3 years (marine vessels)\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 18.3833px;\"\u003e\n\u003ctd style=\"width: 44.1829%; height: 18.3833px;\"\u003eEclipse Pendant\u003c\/td\u003e\n\u003ctd style=\"width: 55.4386%; height: 18.3833px;\"\u003e3 years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 18.3833px;\"\u003e\n\u003ctd style=\"width: 44.1829%; height: 18.3833px;\"\u003eEclipse Portable\u003c\/td\u003e\n\u003ctd style=\"width: 55.4386%; height: 18.3833px;\"\u003e3 years\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 18.3833px;\"\u003e\n\u003ctd style=\"width: 44.1829%; height: 18.3833px;\"\u003eTungsten Electric\u003c\/td\u003e\n\u003ctd style=\"width: 55.4386%; height: 18.3833px;\"\u003e2 years Heater (7 years on Heating Elements)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 18.3833px;\"\u003e\n\u003ctd style=\"width: 44.1829%; height: 18.3833px;\"\u003ePlatinum Gas\u003c\/td\u003e\n\u003ctd style=\"width: 55.4386%; height: 18.3833px;\"\u003e2 years (excluding maintenance items*)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 18.3833px;\"\u003e\n\u003ctd style=\"width: 44.1829%; height: 18.3833px;\"\u003eTungsten Gas\u003c\/td\u003e\n\u003ctd style=\"width: 55.4386%; height: 18.3833px;\"\u003e2 years (excluding maintenance items*)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 18.3833px;\"\u003e\n\u003ctd style=\"width: 44.1829%; height: 18.3833px;\"\u003eTungsten Portable\u003c\/td\u003e\n\u003ctd style=\"width: 55.4386%; height: 18.3833px;\"\u003e1 year\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 18.3833px;\"\u003e\n\u003ctd style=\"width: 44.1829%; height: 18.3833px;\"\u003eAffinity Controllers\u003c\/td\u003e\n\u003ctd style=\"width: 55.4386%; height: 18.3833px;\"\u003e1 year\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e\u003cem\u003e* Excludes hoses and igniters\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eService and Labor Responsibility\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eUnder this limited warranty, the warrantor will provide only a replacement heater or part thereof. The owner is responsible for all other costs. \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eSuch costs may include, but are not limited to:\u003cbr\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eLabor charges for service, removal, or re-installation of the heater or part thereof.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eShipping and delivery charges for forwarding the new heater or replacement part from the nearest distributor and returning the claimed defective heater or part to such distributor.\u003c\/li\u003e\n\u003cli\u003eAll cost necessary or incidental for handling and administrative charges and for any materials and\/or permits required for installation of the replacement heater or part.\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cem\u003e\u003cspan style=\"color: #000000;\"\u003e\u003cstrong\u003eIMPORTANT:\u003c\/strong\u003e\u003c\/span\u003e Bromic Heaters must be installed by a licensed technician. Installation attempted by a non-authorized agent\/technician will void the warranty.\u003c\/em\u003e\u003c\/p\u003e\n\u003ch1\u003eDocuments \u0026amp; Files\u003c\/h1\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Bromic_Catalog_Web.pdf?v=1759801363\" rel=\"noopener\" target=\"_blank\"\u003eBromic Catalog\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Spec_Sheet_-_Tungsten_Gas_NA.pdf?v=1750454884\" target=\"_blank\"\u003eTungsten Gas Spec Sheet\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Bromic-Tungsten-Smart-Heat-Gas-Instruction-Manual-US-V2.3.pdf?v=1726803479\" target=\"_blank\"\u003eInstallation Manual\u003c\/a\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003ca rel=\"noopener\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/BH_Heating-Wiring_Tungsten-gas_honeywell.pdf?v=1726803494\" target=\"_blank\"\u003eWiring Diagram\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0813\/8725\/8148\/files\/Switch_Compatibility_Chart_-_new_models_9-23.xlsx?v=1765666342\" rel=\"noopener\" target=\"_blank\"\u003eAffinity Control Chart Sheet\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch1\u003eVideos\u003c\/h1\u003e\n\u003cp\u003e\u003ciframe src=\"https:\/\/www.youtube.com\/embed\/raXUUD0mFSQ\" height=\"315\" width=\"100%\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ciframe width=\"100%\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/nUBsBUA31WA\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ciframe width=\"100%\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/1AMwn6-Xrr0\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\n\u003ch1\u003eFrequently Asked Questions\u003c\/h1\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eIs the output of the heater adjustable?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eOur gas heaters are on\/off only. If you’re looking for a dimmable option, the we would recommend our Bromic electric heaters, which allow for more precise control over the heat output.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eHow do I control the heater?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eWe recommend adding the Bromic On\/Off controller and wireless remote, so the heater can be turned off and on from the comfort of your home. Alternatively, the heater can also be controlled via a standard wall switch.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eCan this heater be connected to a smart home or building automation system?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eYes, the heater can be connected to smart home and building technology, provided the system has been fitted with a RS232 port. For this, you require our On\/Off Controller and our Bromic Smart-Heat Link RS232 plugin.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eCould this be installed indoors, assuming all clearances are met?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eNo. All Bromic Gas Heaters are intended for outdoor use. In a four sided area of installation, at least 25% of the wall area must be open, and 30% of the remaining walls must be open.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eNatural gas vs. propane: which is better?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eThe choice between a natural gas and electric outdoor heating depends on your specific needs and accessibility to fuel source.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eDo Tungsten gas heaters need ventilation?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eBromic’s Tungsten Gas heater does require ventilation as potentially harmful biproducts are released in the air. Please refer to the corresponding Installation Manual to ensure proper clearances are met for safe operation.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eHow hot do Tungsten gas heaters get?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eBromic’s Tungsten gas heaters are one of the highest performing outdoor heaters on the market, heating areas from 160ft2 to 215ft2 when mounted at the recommended height.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eHow many Tungsten gas heaters do I need?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eThe number of Tungsten gas heaters needed depends entirely on the size and layout of the space, as well as the size and wattage of the heaters you are installing.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eAre Tungsten gas heaters weather resistant?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eYes, Bromic’s Tungsten Collection of outdoor heaters are designed to be weather resistant. Constructed from 304-grade stainless steel, this gas-powered outdoor heater is IP certified for outdoor use, making them durable and reliable, even in various weather conditions. It is important to install these heaters under coverings to protect from the elements and conduct regular maintenance for longevity of use.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eCan you leave Tungsten gas heaters on all night?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eWhile Bromic’s Tungsten Collection heaters, including their Tungsten Gas outside heater, are designed for extended outdoor use, it is generally not recommended to leave any outdoor heater on overnight for safety reasons. We recommend turning off the Platinum heaters, including the ceramic heater for outside, when not in use and following the installation manuals for safe operation and maintenance. Afraid you will forget? Check out Bromic’s control options for added piece of mind.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eHow durable are Tungsten gas heaters?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eTungsten heaters are the best outdoor gas heater, renowned for their durability and robust construction. They are built to withstand the rigors of outdoor use, including exposure to varying weather conditions, and are engineered to provide long-lasting performance. Regular maintenance and proper care, such as cleaning and covering when not in use, can further extend their lifespan.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eAre Bromic Tungsten heaters good?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eBromic’s Tungsten heaters set the industry standard for outdoor heating as they are constructed of premium 304-grade stainless steel, and they project high-performance radiant heat.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eCan Bromic Tungsten heaters be used in an enclosed space?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eBromic’s Tungsten Gas heater requires ventilation as potentially harmful biproducts are released in the air when turned on. Please refer to the corresponding Installation Manual to ensure proper clearances are met for safe operation.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e\u003cstrong\u003eGeneral FAQs\u003c\/strong\u003e\u003c\/p\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eWhat’s better? Electric or Gas?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eThere are multiple benefits to each of these power sources. Ultimately, it’ll depend on the space that needs to be heated and what existing power sources are available.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eWhat is radiant heat?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eRadiant heat works like the sun. Instead of heating the air around you, it heats people and objects. This makes radiant heat a more effective heating source, as it is less likely to be affected by the wind.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eCan the Bromic propane free-standing heaters be converted from propane to natural gas?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eYes. We do offer a conversion kit that allows the heater to be hooked up to a natural gas line.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eWhat kind of gas tank can be used with the heater??\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eThe Bromic Tungsten Portable can hold a standard 5 gallon propane tank or a 10 gallon propane tank.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eWhat’s the difference between the Tungsten and Platinum collections?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eThere are a number of differences. First and foremost, they differ in their designs. While our Tungsten collection features a honeycomb mesh in front of the heat panels, our Platinum series is covered by a ceramic glass screen that is encased in a stainless-steel frame. The electric heaters in the collections also differ in the heat output. Our Tungsten series comes in 2000, 3000, 4000 and 6000W, while our Platinum Electric heaters are available in 2300 and 3400W.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eDo the heaters come with a controller?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eBesides the Eclipse Portable heater, the heaters do not come with a controller as everyone has different preferences when it comes to how they want to control their heater. Bromic offers a variety of controls options, which can be purchased as an additional accessory.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eHow can I control the heaters?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eWe offer various options to control your heater. Depending on the model, you can choose between simple on\/off controls or dimmer controls (electric heaters only). We also offer a master remote to control groups of heaters.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eCan the heaters be paired with automatic controls such as timers and thermostats?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eYes, this is possible via a home or building automation system. We offer the Bromic Smart-Heat Link, which can connect to a building automation system via RS232 plugin.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eCan I use my home automation system with Bromic heaters?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eBromic outdoor heaters can be linked to any home automation device that offers a RS232 communication connection. Many home automation systems will offer a RS232 port either as standard or as a retrofit option.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eWhat do I need to connect my Bromic outdoor heater to my home automation system?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eYou choose how you wish to control your heater. You can pair any combination and number of Bromic On\/Off and\/or Dimmer controls together with one Bromic Smart-Heat Link.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eMy heater shows signs of rust. Is this covered under the warranty?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eWhile all our heaters have a corrosion-resistant base material or paint, it remains the owners responsibility to periodically clean the heaters to maintain the high level finish. We also recommend using our Platinum Marine heating series for coastal conditions which provides additional corrosion resistance.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eAre Bromic Heaters weatherproof?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eBromic Heaters are weather resistant, but not water proof. They can be exposed to the elements, but as with any outdoor product, the better the care, the longer the life.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eCan I install the fixed mounted heaters myself?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eNo, all the fixed mounted heaters must be installed by a licensed technician.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eHow do I know if I need the 208V or 220-240V electric heater version?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eIn North America, the terms 220V, 230V, and 240V all refer to the same system voltage level. It’s primarily reserved for use in residential buildings and comes from a single phase system. A 240V service is accomplished by using two “hot” 120V standard lines. Most large electric appliances likes cook stoves, hot water heaters, and some other home appliances require this voltage. 208V, on the other hand, is from a 3 phase system and primarily found in commercial applications.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e\u003cstrong\u003eAffinity Controls FAQs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv style=\"text-align: left;\"\u003e\n\u003ctable style=\"height: 18.8833px;\" width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 18.8833px;\"\u003e\n\u003ctd style=\"height: 18.8833px;\"\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eAffinity Smart-Heat Controller Collection?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eBromic Controls\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eAffinity Smart-Heat™ Controller Collection\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe Affinity Smart-Heat™ Collection redefines control and connectivity. Enabled by Wi-Fi and Bluetooth, these advanced controllers offer expanded heater channel capacity and seamless integration with the Bromic app—empowering users with precise, intuitive control for every environment.\u003c\/p\u003e\n\u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Affinity_OnOff_Series.jpg?v=1765374564\"\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eAffinity On\/Off Series\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe Affinity On\/Off Series enables connected Platinum, Tungsten or Cobalt gas or electric heaters to operate at full power with a single command, delivering straightforward, reliable control for any outdoor space.\u003c\/p\u003e\n\u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Affinity_Dimmer_Series.jpg?v=1765374623\"\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eAffinity Dimmer Series\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eCompatible with Platinum, Tungsten, and Cobalt electric heaters, the Affinity Dimmer Series provides instant, precise heat adjustment in 1% increments, offering customized control for any outdoor environment.\u003c\/p\u003e\n\u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Affinity_Eclipse_Series.jpg?v=1765374653\" alt=\"\" style=\"display: block; margin-left: auto; margin-right: auto;\"\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eAffinity Eclipse Series\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eDesigned for the Eclipse Collection, the Affinity Eclipse Series provides precise, incremental control over both heat and integrated LED lighting, delivering tailored ambience with every use.\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eTap Into Comfort\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eGet more from your Bromic heaters than ever before. Our Affinity Smart-Heat™ Controls pair seamlessly via Wi-Fi, Bluetooth or optional Ethernet connection to our new Bromic Heating app, where users have complete, customizable control over their comfort in the palm of their hand:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWiFi, Bluetooth or Ethernet connectivity\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eComplete control of heat output with On\/Off and Dimming functionality\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eMulti-heater management of unlimited connected controllers\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eCreate heater grouping within zones\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eTimer \u0026amp; schedule settings\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eVoice control integration with Amazon Alexa \u0026amp; Google Home\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eManage multiple sites from one app\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eAdmin control with multi-user management\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eConnect with home automation or building management systems\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Manual_Wall_Switch_Series.jpg?v=1765374713\"\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eManual Wall Switch Series\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAvailable in single and double-channel models for both indoor and outdoor use, the Manual Wall Switch Series provides simple, dependable on\/off control for any heating configuration.\u003c\/p\u003e\n\u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Affinity_Expansion_Board.jpg?v=1765374745\"\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eAffinity Expansion Board\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eCompatible with 1- and 2-channel On\/Off and Dimmer models, the Affinity Expansion Board enables seamless Ethernet integration for reliable connectivity across outdoor heating systems. Equipped with 0-10V connections, it easily interfaces with home automation and business management systems for complete control.\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eAffinity Compatibility Chart\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Affinity_Chart.jpg?v=1765374296\"\u003e\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"text-align: left;\"\u003e\n\u003ctable style=\"height: 18.8833px;\" width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 18.8833px;\"\u003e\n\u003ctd style=\"height: 18.8833px;\"\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eHow to Use the New Bromic Heating App?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Eclipse-Electric-w.-Bromic-Heating-App.png?v=1739518887\"\u003e\u003c\/p\u003e\n\u003cp\u003eBromic is excited to announce the new Affinity Collection of controls to their product line-up! Now, with the new Affinity Collection, you can easily control and monitor your heaters through Bromic’s dedicated app. This app brings you the power to manage your outdoor heating with the touch of a button, right from your smartphone. From basic On\/Off and Dimming functionality, to state-of-the-art features, this guide will take you through everything you need to know to make the most of this technology, transforming your outdoor space into a cozy retreat.\u003c\/p\u003e\n\u003cp\u003e\u003ca rel=\"noopener\" href=\"https:\/\/apps.apple.com\/us\/app\/bromic-smart-heat\/id6457416824\" target=\"_blank\"\u003e\u003cstrong\u003eClick to Download in App Store\u003c\/strong\u003e\u003c\/a\u003e\u003cbr\u003e\u003ca rel=\"noopener\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.bromic.app\u0026amp;amp;pli=1\" target=\"_blank\"\u003e\u003cstrong\u003eClick to Download in Playstore\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ciframe src=\"https:\/\/www.youtube.com\/embed\/nUBsBUA31WA\" height=\"315\" width=\"100%\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy Use the Bromic Heating App?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Bromic-App-Hero-Image.png?v=1739520365\"\u003e\u003c\/p\u003e\n\u003cp\u003eThe Bromic Heating App isn’t just another gadget; it’s a gateway to enhancing your outdoor living experience. Imagine enjoying a perfectly heated patio during a cool evening without having to get up or fuss with complicated controls. With this app, you have the ability to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eEasily adjust the output \u003c\/strong\u003eof your heaters to match the changing weather or your personal comfort preferences.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSet a timer \u003c\/strong\u003efor maximum efficiency to ensure your heaters are only on when in use and not left on when not in use.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eGroup heaters by zone\u003c\/strong\u003e to control multiple units within differing locations (“zones’) simultaneously, perfect for larger outdoor spaces.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSet schedules and scenes\u003c\/strong\u003e that automatically turn on or off your heaters based on your lifestyle.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThis kind of convenience and efficiency is more than just a luxury—it’s a smart way to ensure that your outdoor spaces are always ready for relaxation or entertainment, no matter the weather.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat You’ll Need to Prepare for Setup\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/How-to-Locate-the-Serial-Number-on-Affinity-Controls.png?v=1739520904\"\u003e\u003c\/p\u003e\n\u003cp\u003eBefore you dive into using the app, make sure your Bromic heaters and controllers are installed and configured by a licensed electrical contractor. Once that’s set up, follow these simple steps to get your app up and running:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eLocate the Serial Number on your controls box:\u003c\/strong\u003e You can find this on the sticker located on the side paneling of your control box. \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDownload the Bromic Heating App: \u003c\/strong\u003eFind it on the Apple Store or Google Play and install it on your smartphone or tablet. It is important to note that the Bromic Heating App is only applicable with our Affinity Collection of controls and not with any of Bromic’s Legacy Remote Controllers. \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTurn on Bluetooth and Connect to the Internet: \u003c\/strong\u003eEnsure your device has both Bluetooth and an active internet connection. These are crucial for the initial setup and ongoing operation of the app. Initial configuration of the App to your controls box will need to be done within 30ft of the control box, via Bluetooth connection. Once you are set up, you can easily switch your connection to Wi-Fi if desired. \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDecide which email address you will be creating an account with: \u003c\/strong\u003eYou’ll need access to this email address to create an account and verify setup. This step ensures that your account is secure and ready to use.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eGetting Started with the Bromic Heating App\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Bromic-HT-App-Site-Setup-SCreen-Shots.png?v=1739521513\"\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis is where the magic happens! Once you’ve created an account and verified your email address, you’ll start by naming your site (e.g., “Outdoor Kitchen”, “Deck”, or “Garden Area”) and begin connecting your controllers.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eSet Up Your Site: \u003c\/strong\u003eSelect the controllers from the list that appears on your screen. Only those located within 30ft in discovery mode will be visible. If there are multiple controls on site, you can confirm that you are setting up the correct one by verifying the serial number in the App with the serial number on the controller box match one another. \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eConfigure the Controller: \u003c\/strong\u003eNext, you will want to set up the channels of controllers. It is important to configure each channel of the controller, depending on how many channels your controller box has. \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eManage Your Connections: \u003c\/strong\u003eYou will be taken to a page to manage your controller’s connection. Your controllers are automatically connected via Bluetooth up until now. For more stable and flexible control, connect your controllers via Wi-Fi or Ethernet.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eComplete Setup or Add Another Controller: \u003c\/strong\u003eCongrats! You have made it to the last step where you can now continue to add additional controller boxes or invite additional users if connected on Wi-Fi. In the case that you are done adding controller boxes, and do not wish to invite additional users, select “No, go to invite users”, then select “Skip and Complete Site Creation” on the next screen, then “Done”. Once you select “Done”, you’ll be redirected to the home screen and your heaters will be ready to control.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eInvite Additional Users: \u003c\/strong\u003eWhether it be family members or guests who will need access to the heaters. The app makes this easy and secure:\u003cbr\u003e\n\u003cul\u003e\n\u003cli\u003eInvite Users: As the admin user, you can invite others to use the app. Simply go to the settings, click “Manage Users,” and send an invitation via email. \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eControl Access: Not everyone needs full control. You can assign different roles to different users, ensuring that only those who need it can make changes to the heating settings. Of the two control access options to choose from, Admin or User, you can assign individuals different roles ensuring that only those who need it can make changes to the heating settings.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThis feature is particularly useful if you have frequent guests or if you rent out your home as a vacation property. It allows you to maintain control while offering convenience to others.\u003c\/p\u003e\n\u003cp\u003eBy following these steps, you’ll have your Bromic Heating App ready to go in no time, giving you seamless control over your outdoor heating system.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNavigating the Bromic Heating App\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your setup is complete, navigating the app becomes second nature. The user interface is designed to be intuitive, offering you easy access to all the features that make your outdoor space more enjoyable.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eHome Screen: \u003c\/strong\u003eThis is your command center. Here, you can see all connected appliances, zones, and scenes. Each heater is listed with a symbol indicating its connection type—Bluetooth, WiFi, or Ethernet—so you know exactly how it’s connected.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAppliances:\u003c\/strong\u003e In this section, you can turn on each heater with a simple toggle. If your heater has a dimming feature, you can adjust the heat level using a slider from 0% to 100%. For more detailed settings, like changing the appliance name or setting a timer, just click the arrow next to the heater’s name.\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Bromic-HT-App-Appliances-1067x1600.png?v=1739522203\"\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eZones: \u003c\/strong\u003eFor those with multiple heaters, the Zone feature is a lifesaver. It allows you to group heaters together, so you can manage them all at once—whether you want to turn them all on, set a time, set them to the same heat level, or schedule them to switch off at a certain time.\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Bromic-HT-App-Zones-1067x1600.png?v=1739522230\"\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eScenes: \u003c\/strong\u003eThis feature is ideal for setting up a routine. Whether it’s turning on the heaters every evening or ensuring they switch off after a party, for residential applications or to turn all heaters off at the end of each service for commercial applications, you can schedule these actions in advance. The scene operation works on a 7-day schedule, giving you full control over your outdoor environment.\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Bromic-HT-App-Scenes-1067x1600.png?v=1739522255\"\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eEnhancing Your Experience with Zones and Scenes\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eLet’s dive a bit deeper into Zones and Scenes, two of the app’s most powerful features.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eZones:\u003c\/strong\u003e Imagine having a large outdoor space with different sections—perhaps a dining area, a lounging space, and a poolside corner. With Zones, you can control each area separately or together. You might want the dining area warmer during dinner but keep the lounge area cooler until after. Zones make this possible with just a few taps.\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Bromic-HT-App-Zones-Example-1600x900.gif?v=1739522568\"\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eScenes: \u003c\/strong\u003eThink of Scenes as your personal heating butler. Hosting a Sunday brunch? Set a scene to warm up the patio just before your guests arrive. Planning a cozy evening with family? Another scene can ensure your heaters are on and set to the perfect temperature by the time you step outside. \u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Bromic-HT-App_Setting-up-Scenes.gif?v=1739522592\"\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThese features are not just about control; they’re about creating an atmosphere. With the Bromic Heating App, you’re not just turning heaters on and off; you’re setting the mood, ensuring comfort, and enhancing the overall experience of your outdoor space.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTroubleshooting \u0026amp; Support\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWhile the Bromic Heating App is designed to be user-friendly, there might be times when you need a little help. Our website includes built-in troubleshooting and a detailed FAQ section that covers common issues. Additionally, customer support is always just a call or click away if you need further assistance.\u003c\/p\u003e\n\u003cp\u003eWith the Affinity Collection and the Bromic Heating App, you’re not just controlling your heaters—you’re elevating your outdoor living experience. By providing easy-to-use controls with personalized zones and customized scenes, the app allows you to enjoy warmth and comfort with minimal effort. Whether you’re hosting guests or enjoying a quiet evening outdoors, the app’s smart features ensure that your space is always perfectly heated. Here’s to creating a cozy and inviting outdoor environment with Affinity!\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\u003c\/tbody\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eConnect to Comfort\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Bromic-HT-App-1_480x480.png?v=1725672230\" alt=\"\"\u003e\u003c\/p\u003e\n\u003cp\u003eTap Into Comfort\u003c\/p\u003e\n\u003cp\u003eGet more from your Bromic heaters than ever before. Our Affinity Smart-Heat™ Controls pair seamlessly to our new, state-of-the-art Bromic Heating app, where users have complete, customizable control over their comfort in the palm of their hand. Available for IOS and Android.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eThe Affinity Difference\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Bromic-App-Affinity-Difference-GIF.gif?v=1739592822\"\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWith a range of smart capabilities, Bromic’s App helps set the stage for any outdoor space.\u003c\/p\u003e\n\u003cp\u003eWi-Fi, Bluetooth, and Ethernet Connectivity\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEasily connect and control your outdoor heaters using either a Wi-Fi, Bluetooth, or Ethernet connection.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAdmin control with multi-user management\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAdd or remove multiple users full access to controlling your outdoor heaters.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eComplete Integration with Smart Systems\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOptionally integrate with your Building Management System (BMS) using 0-10V control for advanced and centralized management.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eManage an unlimited amount of heaters\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAdd as many heaters as needed across different locations for unlimited control.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eTimer \u0026amp; Schedule Settings\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSet timers and schedules to automate your heating needs and never worry about leaving a heater on without supervision.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eVoice Control Enabled\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTake advantage of voice control for Google Home and Amazon Alexa to adjust heat settings, hands-free.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCreate zones for sites\/rooms\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eGroup your heaters to be controlled by a single command in different zones throughout your outdoor space.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eWhat products can be used with the Affinity On\/Off control series?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eThe Affinity On\/Off Controls can be used with all Bromic Heating Platinum, Tungsten and Cobalt Electric and Gas Heater models.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eHow many heaters can I control with this controller?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eSingle Channel Controls are rated for 6kW maximum, Dual Channel controls are rated for 12 kW maximum. Both Single and Dual Channel options can control multiple heaters within their maximum capacity. Each channel can control up to 10 gas heaters.\u003c\/p\u003e\n\u003cp\u003eExamples:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA Single 6 kW On\/Off Control is compatible with 2 Platinum 2300W Electric Heaters.\u003c\/li\u003e\n\u003cli\u003eA Dual 12 kW OnOff Control is compatible with 2 Tungsten 6000W Electric Heaters.\u003c\/li\u003e\n\u003cli\u003eA Single 6 kW On\/Off Control is compatible with up to 10 Gas Heaters.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eCan I control elements individually with the Affinity On\/Off control series?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eYes, when using the 12 kW Dual Channel On\/Off Control, uses can control the dual elements of these heaters individually:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePlatinum 4500W\u003c\/li\u003e\n\u003cli\u003eTungsten 4000W, 6000W\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eDo these controllers have a timer function?\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eThe Bromic App includes both timer\/scheduling function.\u003c\/p\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cdetails\u003e\n\u003csummary\u003e\u003cstrong\u003eBromic Heating App FAQs\u003c\/strong\u003e\u003c\/summary\u003e\n\u003cp\u003eCan I use the Bromic App with Bromic’s legacy controls?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eNo, the App is designed for the new Affinity Collection of controls and is not backward compatible.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCan multiple users access the same account?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eYes, permissions can be assigned to multiple users.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCan I group my heaters into zones for easier control? How many heaters can I add in a zone? \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eYes, the App provides the ability to group an endless amount of heaters into zones.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eHow do I set-up heating zones?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eYou can watch this video for specific instructions on setting scenes and zones.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCan I put my heaters on automatic timers? Can zone groups be put on timers?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eYou can watch the video for specific instructions on setting scenes and zones.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eHow do I create automatic schedules for my heaters?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eYou can watch this video for specific instructions on setting scenes and zones.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCan I control more than one site from the same App account?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eYes, multiple sites can be controlled from the same App account as long as the controllers at each site are connected via WiFi or Ethernet and configured on the App account.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eHow many controllers can I operate from one App account?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAn unlimited number of Heater Controls in the same installation can be controlled from one App.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eDo I have to use the App to control my heaters?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIf using the Affinity Collection of controls, you will need to download the Bromic App to complete the installation and control the heaters.\u003c\/li\u003e\n\u003cli\u003eOnce set-up, the App account can be linked to your Google Home or Alexa account to enable voice controls, or the accessory board can be used to integrate with common home automation systems via 0-10V.\u003c\/li\u003e\n\u003cli\u003eAlternatively, you can choose to install manual switches as an alternative to the App based controls [be sure to link to the switches].\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhat do I do if I don’t have good WiFi service?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA reliable Wi-Fi connection is required for using the App based controls.  You can choose to install manual switches as an alternative to the App based controls\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eDo I need to be close to the controllers if I’m going to use WiFi?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eNo, you can be almost anywhere with a reliable internet connection to use the Bromic App.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCan I use the app and BMS capabilities at the same time?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eNo, once the Controls are connected to a Business Management System or Home Automation System, that product takes over control of the Controls and the App is disabled.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eI would like to switch heaters off after a time period?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThis function is available in different settings. Firstly, when you turn on an appliance, you can also set a timer off interval. You set this each time the heater is turned on and it will then countdown to the interval duration and automatically switch the appliance off. Set this function by clicking the appliance name to go to the detailed screen and setting the timer off internal at the bottom of the screen. \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eAlternatively, you can set the timer off delay using schedules. This feature is only available to WiFi connected appliances.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhere do I find the serial number of the controller?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe serial number is represented as a 14 digit code (eg CONF2C23080005). The digits will be different for each type of controller. The serial number is printed on the product label attached to the controller. It can also be located via the menu on the Bromic Smat-Heat App, under Site configuration-\u0026gt; Edit Site. All the controllers will be listed and within each controller setting you can identify the connected heaters.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eHow do I setup my controller to work with Google Home or Alexa?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAll Affinity controllers have the capability of working with Google Home or Alexa. (Unfortunately, we do not support Apple Home at this stage.)\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eUsing the Bromic Smart-Heat App, follow the installation instructions and ensure it is configured to work in WiFi (or ethernet, if you have an expansion board fitted). Note voice control will not work with Bluetooth or BMS configured setups.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eOnce you have your heaters operating with the Bromic Smart-Heat App, go to your Google Home or Alexa App and setup a new device under “Bromic Smart-Heat.” Authorize the paring by logging into the Bromic Smart-Heat App and confirming the setup.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eFor more details, refer to the instruction manual and videos available from the Bromic website.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhat is a site and how do I configure my heaters?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe Bromic Smart-Heat App will guide you through the installation process, step by step to configure each controller. Before you commence the installation, a little planning is required to define how to setup the heaters within the App. Sites are created to group heaters and separate site control. You can have all heaters on one site, accessible to all users or split the heaters into groups allocated to different sites. Sites function to separate user access if this is required by inviting users to each site independently (by the site admin user.)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eHow many heaters can I control with my App?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThere is no limitation of the number of heaters configured to a site, or the number of sites a user has access to.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhat is an Admin User and how do I invite my friends?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe Bromic Smart-Heat App assigns Users to sites and there are 2 types of User roles. Admin Users have complete access and control of the site setup. User roles are restricted to operational control of the appliances. \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eBoth types of users are added to a site by invitation unless it is a new installation, the user that creates the site is automatically assigned as an Admin user. Admin users having complete control of the site setup are responsible for inviting other users. Go to Manage Users under the settings menu to invite new members by entering their name and email address. All members need to download the app, register, and confirm their invitation by email.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eI have registered as a user but I cannot access the App?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWhen you create an account using your email address, the registration process requires the user to validate the invitation by confirming the email address. Log into the email account and search for the Bromic Smart-Heat registration invitation email. If this is not located in the inbox, check the spam or junk folder in case the email was caught by Spam filters.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eIf you have not received the email, register again using the same details.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eNote if you mistyped the email address the invitation will not be sent to the correct email address. Simply register with the correct details.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe App reports the controller is not reachable. Why does this happen?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWhen a controller loses WiFi\/Ethernet\/Internet connection it will revert to a Bluetooth connection. However if the Bluetooth is out of range or the controller has been powered off, the App will report the controller as unreachable. In the situation this is not the case, the controller is unreachable if it is connected to another Bluetooth User.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhen I toggle the button, the setting bounces back to its original state. Why does this happen?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe Bromic Smart-Heat system operates on a cloud service. This allows many users to control appliances on an array of sites. As there can be many users connected to the one site, it is possible that heaters are being controlled by other users at the same time. Another reason for the button bounce phenomena is due to connection latency. This is the time delay of the data sent to the server and response back. The cloud server is responsible to synchronize the control settings with all users connected to site. If the server detects the control settings do not match with the last received command, it will issue a restore command to sync the control settings. The button bounce phenomena will occur at times and in almost all cases the correct setting is restored within 1-2 seconds.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhere do I find the App version number?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe App version can be found by accessing the AppStore or Google Play.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eIs the App available in other languages?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eYes. The language set on the App is based on the Smartphone or Tablet region setting. Change the region setting to another language and the App will update. Languages currently available include German, Spanish, Italian, French, Dutch, Japanese.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eHow do I delete the Controller?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDeleting the controller will remove the device from site and restore the configuration to factory default settings. This action can only be performed by Admin Users. Under the Bromic Smart-Heat App menu, go to Site Configuration, Edit Site, select the controller and press the Delete button at the bottom of the screen.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eHow do I rename my heaters?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe heater names can be changed within the App from the appliance screen. Go to the home screen where the heaters are listed under appliances, click the heater name to jump to the detailed screen and press on the pencil icon at the top right of the page to change the name.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCan I re-sort the heaters as they appear on the screen?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eFrom the home screen where the heaters are listed under appliance, scroll to the bottom and click the re-arrange button. Press, hold and drag each heater to the order desired. Save when complete.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eI forgot to turn my heaters off and no one is at home?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA key feature of the Bromic Smart-Heat App is remote access and control. This is available for controllers configured to operate on an internet connection such as Wifi or Ethernet. Simply open the Bromic Smart-Heat App and turn off the heaters from the appliance menu.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eIf you cannot access the controller, the safety cut off timer will activate after the predefined countdown. This is set by default as 4hours and can be changed by the Admin User.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eHow do I know if my Appliances are connected to WiFi?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThere is a connection icon next to the heater name. This icon will change depending on the connection status of the heater.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhy does my Appliance switch from WiFi to Bluetooth or between other connection methods?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe Affinity Smart-Heat controllers have the ability to switch connection method depending on the status of the connection. If the internet, ethernet or WiFI connection is lost, the controller will switch to other available connections and if no other connections are configured, then will default to Bluetooth connection. This ensures that the heaters can be operated at all times. Connection will restore back to the WiFi or Ethernet configuration once it is up.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhat does the warning message “Controller is unreachable through Bluetooth” mean?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe controller is currently operating on a Bluetooth connection and it is not accessible due to one of the following reasons:\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003col\u003e\n\u003cli\u003eThe controller is out of range from the Smart device connecting to it.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eThe controller is currently connected and working with another Bluetooth device.\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cul\u003e\n\u003cli\u003eAll heaters connected to this controller will display the warning message.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhat does the warning message “Controller is currently offline” mean?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe controller is currently powered off and cannot be accessed. All heaters connected to this controller will display the warning message.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhy can’t I setup all heaters on a single Zone?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eZones are used for controlling multiple heaters with common functions. Zones allow heaters to turn on, set all heaters to dimming level of 50%, or set lighting output to any level. It is only possible to setup zones for same type of heating appliances.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhy do my heaters which off automatically after 4hours?\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEach controller has a default 4hr timer off countdown. When the controller is operating on Bluetooth and connection has been idle for 4hrs, the heaters for this specific controller will switch off. This interval setting can be changed to 2, 4, 6, 8 or 12 hours or disabled. Each controller has its own individual settings. To change this, go to the site configuration menu, edit site, select the controller, click the controller name to go to the detailed page. At the bottom there will be a dropdown list to change the value. It is recommended to not disable this setting.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/details\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e","brand":"Bromic Heating","offers":[{"title":"Default Title","offer_id":46251381391530,"sku":"BH0210004-1","price":2026.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0100\/7917\/4734\/files\/Bromic-Tungsten-Smart-Heat-500-Series-25-Outdoor-Propane-Gas-Patio-Heater.jpg?v=1727630136","url":"https:\/\/usfireplacestore.com\/products\/bromic-tungsten-smart-heat-500-series-25-outdoor-propane-gas-patio-heater","provider":"US Fireplace Store","version":"1.0","type":"link"}