Estimated Arrival: Between and . (To All Contiguous States)
✔ Same-Day Order Processing
✔ Free Returns
✔ No Restocking Fees
✔ Financing Options Available
Text or call 888-992-1556, start live chat, or email firstname.lastname@example.org with any questions. Our team is available to serve you 8:00 AM - 11:59 PM ET, 7 days a week.
The Featherston fireplace will impart the relaxed mood of a mountain lodge to any room you choose. The warmth of wood accents in the recessed header and mantel brackets serve as a rustic complement to the crisp architectural ledge rock theme.
28” firebox, with robust real logs – three dimension flame, capacitive touch controls and multi‐function remote. With a thin, black glass surround revealing flames that are vivid day or night, the Multi-Fire XHD invites you to get cozy by the fire. Customize the flames above the hand-finished, inner-glow logs, and create the perfect atmosphere by adjusting the LED lighting with the remote control or built-in touch controls. With safe and powerful ceramic heater warming up to 1,000 sq. ft., the Multi-Fire XHD is the ideal way to add comfort and ambiance to any room.
*Note: Also available in Fieldstone Stone Look
Includes: Mantel, Electric Firebox, Remote
|Mantel Warranty||1 year|
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We are loving our new fireplace. Although the website said they had 5 in stock at the time of our purchase it did end up being back ordered and ended up taking several months to come in. This was also the case for all the other places carrying this particular fireplace, and not unusual with this year’s craziness. Customer service was very good with all our inquiries. The fireplace was very heavy to get in the house but pretty easy for my husband to put together. We are very happy with the appearance, looks like real stone. The fire itself is good for an electric fireplace.
Our project stalled when we lost our contractor. We checked the heat unit to make sure it works and it looks great! Very realistic ❤️
Plenty of warnings to check the shipment for damage but found that it was so well packaged. No damage at all. Setup went pretty well. Had to drill my own holes to mount the firebox to the stone/cement. Looks and performs well!
Overall an excellent experience with timely communication from company and delivery firm. Excellent packaging. Looks great in our home and works as advertised, quite fan. My only disappointment was that everything was made in China.
We LOVE our new fireplace... US Fireplace Store was amazing to work with and easy to track the delivery. Thank you so much. I will tell all my friends about this wonderful store.
We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.
Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.
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As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.
Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at email@example.com
Estimated Time of Arrival:
We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.
All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.
It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt.If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, andrefuse delivery.Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.
Cancellations & Refunds:
We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us firstname.lastname@example.org before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.
Same-Day Order Processing
No Restocking Fees
Financing Options Available
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