110% Lowest Price Guarantee

We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

Our 110% Price Guarantee has some limitations:

  • Promotions such as rebates and buy one, get one free offer are not eligible
  • The item must be in stock on the competitors' website
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

There may be brands excluded from that offer. Please contact us for further information.

  • Researched and ordered my fireplace from US FIreplace Store. Pricing was a fair value however, the customer service was EXCELLENT! I had an issue with the direct vent venting. I called US Fireplace and the correct items were sent out the next day AND Janessa stayed on top of my return authorization and sent me the permissions and documents I needed to return the incorrect item and no cost to me, including return shipping. Overall, I am a very satisfied customer and my fireplace looks and operates flawlessly. I am glad that I selected US FIreplace to source my direct vent fireplace. Thank you for the great service.

    Clay

    Monteagle, TN

  • I had placed an order, through Lowe's Home Improvement, for an Electric Firebox: Revillusion RBF42. Ordered 1st part of January. Was told I would have it in 3 weeks. When checking to see is it came in, was told it was delayed to 3/15. Was then told is was delayed until 4/25. Waited until 4/27 to check on it. Was then told it was now delayed until August. This firebox was going in a new Sun Room addition. I could not get my final inspection until the Firebox was installed. I went on line and googled for this same product. US Fireplace Store web site was given to me. This was on a Saturday. I call and reached a very nice man. Explain what I was look for. He checked and told me they had 30 of them in stock. I almost fell out of my chair. I clarified with him the product I was wanting. I ask how soon could I get it. He told me it would ship today. Again, was amazed. It arrived on the following Monday. What a pleasure and a relief working with US Fireplace Store and their employees. Exceed my expectations.

    Thomas W.

    Fort Mill, SC

  • Great prices, quick delivery and fast hassle free services on the issue I encountered. I had purchased an electric fireplace unit that would not fit into the existing fireplace space. With one email I was able to get the wrong fireplace refunded and picked up at my home at no extra cost and the new one I purchased and delivered free of charge. Great company.

    John P.

    Denvers, MA

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