Accessibility Statement

US Fireplace Store is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email our team at accessibility@usfireplacestore.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

What our customers are saying...

  • Researched and ordered my fireplace from US FIreplace Store. Pricing was a fair value however, the customer service was EXCELLENT! I had an issue with the direct vent venting. I called US Fireplace and the correct items were sent out the next day AND Janessa stayed on top of my return authorization and sent me the permissions and documents I needed to return the incorrect item and no cost to me, including return shipping. Overall, I am a very satisfied customer and my fireplace looks and operates flawlessly. I am glad that I selected US FIreplace to source my direct vent fireplace. Thank you for the great service.

    Clay

    Monteagle, TN

  • I had placed an order, through Lowe's Home Improvement, for an Electric Firebox: Revillusion RBF42. Ordered 1st part of January. Was told I would have it in 3 weeks. When checking to see is it came in, was told it was delayed to 3/15. Was then told is was delayed until 4/25. Waited until 4/27 to check on it. Was then told it was now delayed until August. This firebox was going in a new Sun Room addition. I could not get my final inspection until the Firebox was installed. I went on line and googled for this same product. US Fireplace Store web site was given to me. This was on a Saturday. I call and reached a very nice man. Explain what I was look for. He checked and told me they had 30 of them in stock. I almost fell out of my chair. I clarified with him the product I was wanting. I ask how soon could I get it. He told me it would ship today. Again, was amazed. It arrived on the following Monday. What a pleasure and a relief working with US Fireplace Store and their employees. Exceed my expectations.

    Thomas W.

    Fort Mill, SC

  • Great prices, quick delivery and fast hassle free services on the issue I encountered. I had purchased an electric fireplace unit that would not fit into the existing fireplace space. With one email I was able to get the wrong fireplace refunded and picked up at my home at no extra cost and the new one I purchased and delivered free of charge. Great company.

    John P.

    Denvers, MA

Chosen by over 25,000 households, builders, and businesses

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Why US Fireplace Store

  • 100,000+ Products

    America's largest selection of hearth & heating products. Fireplaces, stoves, fire pits, heaters, log sets and more.

  • Easy Returns

    Need to return the merchandise? We accept returns for 30 days from the date of delivery.

  • Live Chat Support

    No chatbots. Speak with a human. Average response time is 48 seconds.

  • 7 Days/Week Service

    We're here to help on live chat, email & phone. 8:00 AM - 11:59 PM Eastern Time.

  • Pay Over Time

    0% APR is available for 3 and 12- month financing.* See if you prequalify today.

  • Staff Picks

    Check out the Staff Picks collection. See the top products selected by our team.