SKU:AC01363
Valcourt Forced Air Distribution Kit
Valcourt Forced Air Distribution Kit
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We are rebuilding two houses we lost in the 2018 Camp Fire that destroyed our town, Paradise California. We ordered our fireplace from the US Fireplace Store for $2,500.00 dollars less than any price we found. Additionally this company has the best customer service I have ever experienced! Their employees listened carefully, and followed up with multiple email notices on the status of the order right down to the delivery. After the delivery I received phone calls to verify that the two shipments arrived undamaged as was indicated by the tracking process. I am so impressed by this company and its employees. All of this was accomplished during a pandemic with people working from home obviously working from multiple locations while everyone stayed on the same page. What a great company! Mary Rose Monney, An Overjoyed Customer
What our customers are saying...
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Researched and ordered my fireplace from US FIreplace Store. Pricing was a fair value however, the customer service was EXCELLENT! I had an issue with the direct vent venting. I called US Fireplace and the correct items were sent out the next day AND Janessa stayed on top of my return authorization and sent me the permissions and documents I needed to return the incorrect item and no cost to me, including return shipping. Overall, I am a very satisfied customer and my fireplace looks and operates flawlessly. I am glad that I selected US FIreplace to source my direct vent fireplace. Thank you for the great service.
Clay
Monteagle, TN
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I had placed an order, through Lowe's Home Improvement, for an Electric Firebox: Revillusion RBF42. Ordered 1st part of January. Was told I would have it in 3 weeks. When checking to see is it came in, was told it was delayed to 3/15. Was then told is was delayed until 4/25. Waited until 4/27 to check on it. Was then told it was now delayed until August. This firebox was going in a new Sun Room addition. I could not get my final inspection until the Firebox was installed. I went on line and googled for this same product. US Fireplace Store web site was given to me. This was on a Saturday. I call and reached a very nice man. Explain what I was look for. He checked and told me they had 30 of them in stock. I almost fell out of my chair. I clarified with him the product I was wanting. I ask how soon could I get it. He told me it would ship today. Again, was amazed. It arrived on the following Monday. What a pleasure and a relief working with US Fireplace Store and their employees. Exceed my expectations.
Thomas W.
Fort Mill, SC
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Great prices, quick delivery and fast hassle free services on the issue I encountered. I had purchased an electric fireplace unit that would not fit into the existing fireplace space. With one email I was able to get the wrong fireplace refunded and picked up at my home at no extra cost and the new one I purchased and delivered free of charge. Great company.
John P.
Denvers, MA
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