Overall, the product is great! It looks like a more expensive gas fireplace. We haven’t turned on the flames yet as my builder just installed it with a stone surround in our new construction home. I gave it 4 stars because shipping was very stressful. It was a good thing that I ordered it WAY ahead of time. Our first fireplace shipped after about 4 weeks with a huge dent in the top. We refused the delivery and started the waiting game. Our second delivery shipped another month later and in perfect condition. If you have time to spare, consider ordering from this company. Their customer service was good and I used the chat feature several times to inquire about the status. Everyone is as friendly and helpful.
When I started to install unit I found a broken switch. I contacted US Fireplace and it has been close to a month and I still have not received the switch. I am very disappointed with the customer service department. I wish I would have bought it somewhere else. Dennis