Took longer than we expected but looks perfect once installed. Thanks
The whole process with US Fireplace Store went smoothly. I ordered the wrong frame because I didn't realize my contractor ordered/installed a bigger fireplace then he originally quoted me for. US Fireplace let me return it without any issues and I was able to order the right one. They were super helpful and responsive with my questions. The frame took a while for it to get here, but I blamed it on Covid. I eventually got it and it fit like a glove. Highly recommend!
As expected, the frame fit like a glove, but let me tell you the backstory of this 5 star review. I purchased the wrong frame for my fireplace back in November. I did an impulse buy because I wanted to take advantage of the 12% black friday discount. I bought the frame based on the paperwork from my fireplace contractor. It turns out, the fireplace contractor installed a bigger fireplace. Freaking out that I would have to eat $560 USD, I contacted US Fireplace. They allowed me to return it, free of charge. I ended up getting a full refund and ordered the correct frame for my fireplace. Happy with the new frame and customer service from US Fireplace!