Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store
Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store
Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store
Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store
Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store
Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store
Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store
Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store
Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store
Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store
Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store
Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store
Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store
Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store
Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store
Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store
Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove - US Fireplace Store

Sierra Flame by Amantii Cast Iron Freestanding 23"/28" Electric Stove

Brand: Sierra Flame
Item Number: E50- NA

Regular price

$1,699.00

$2,039.00

YOU SAVE 29% ($700.00)

  • ✔ Same-Day Order Processing
    ✔ Free Returns
    ✔ No Restocking Fees
    ✔ Financing Options Available

    Text or call 888-992-1556, start live chat, or email support@usfireplacestore.com with any questions. We are at your disposal 8:00 AM - 11:59 PM EST, 7 days a week.

    A distinctly European styled free standing electric fireplace from  Sierra Flame by Amantii. This Fireplace features a beveled glass viewing area that gives an almost ‘see-thru’ effect on three sides.

    With no installation boundaries, no need for mounting brackets or building into a wall, this free stand electric fireplace model can go in any room you like.

    Virtually no assembly required – just simply plug in and enjoy!

    Media: Comes with 10 piece realistic birch like logset,  2 colours of fireglass, two bags of vermiculite in black and white colours

    The Freestand  E-50/E-70 fits beautifully as Corner Electric Fireplace.

       

      KEY FEATURES

      fireplace heater and fan Heater & Fan
      Heat vents from face of surround
      Fire and Ice media Stunning flame – from contemporary to life-like traditional
      Temp Control Temperature maintenance control –
      keep your space warm & cozy
      electric fireplace mood lighting Change the appearance of included media like never before with the NEW LED ambient canopy lighting in 13 colors.
      electric fireplace zone heating Perfect for zone heating approx. 400-500 sq ft. Fire & Ice® Flame Presentation  FIRE & ICE® Flame presentation – Three light strips allow for yellow, orange, blue, violet & rose colored flames

       

      • Dimensions:
        • 23" Model: 28 1/4" H x 23 1/8" W x 17 1/2" D
        • 28" Model: 28 1/4" H x 28" W x 17 1/2" D
      • Flame Viewing Area:
        • 23" Model: 13 1/8" H x 16 3/8" W
        • 28" Model: 13 1/8" H x 21" W
      • Weight:
        • 23" Model: 123.5 lbs
        • 28" Model: 140.9 lbs
      • Real Cast Iron Construction. Available in two models – E-50 and E-70”
      • Rated for indoor applications only 
      • State of the art Fire and Ice flame set- with a simple click of the remote change the flame from traditional such as orange to contemporary such as rose, purple and violet and icy blue.  A Spectrum of colours!
      • Two Flame sets and canopy lighting in 13 colour themes, creates the illusion of a real fire
      • Flame effect can be used with or without heat
      • On demand heat with two heat settings.   Thermostat and Hardwire Ready
      • Produces up to 4800 BTU of heat, enough to heat up 500 sq. ft
      • Lower heat vent, allows the heat to flow directly to floor level
      • Includes a multi-function remote
      • Fan Noise – 43dB 
      FIRE & ICE® flame presentation

       

      Vibrant multi-colored state-of-the-art FIRE & ICE® flame that is easily changed from blue to purple to rose to violet to orange or yellow with just a click of the remote. Three color strips generate more flame options that ever.

       

      Ambient Canopy Lighting

       

      Ambient canopy lighting illuminates media like never before. Cast a colorful glow over the supplied decorative media in the tray below. Cycle through a rainbow of 13 different colors. Blend flame colors with contrasting canopy lighting for a unique presentation – the combinations are limitless.


        TECHNICAL SPECS

        E-50
        Volts 120 V
        Amps 12.5
        Watts 1500 W
        Heater 1500 watts – high
        750 watts – low
        No Heater 19 watts
        Lamp – LED 19 watts
        Rotor Motor 1 at 5 watts
        Height, Width,Depth

        E-50

        28 1/4” x 23 1/8” x 17 1/2”
        71.7 x 58.6 x 44.3 cm

         E-70

        28 1/4” x 27 7/8” x 17 1/2”
        71.7 x 70.8 x 44.3 cm

        Glass Size

        E-50

        13 1/8” X 16 3/8”
        33.3 X 41.7 cm

        E-70

        13 1/8” X 21 1/4”
        33.3 X 53.9 cm

        Shipping Size

        E-50

        16 6/8” x 23 3/8” x 25 5/8”
        42.5 x 59.5 x 65.2 cm

        E-70

        16 6/8” x 28 1/4” x 25 5/8”
        42.5 x 71.7 x 65.2 cm

        Shipping Weight

        E-50

        123.5 lbs
        56 Kgs

        E-70

        140 lbs
        59 Kgs

        Plug Location Left side
        Cord Length 76”
        193 cm
        Approx Heating Area 400 sq ft
        37 sqm

        INCLUDED ACCESSORIES

        The Free Stand E-50 comes standard with 10 piece realistic birch like logset,  2 colours of fireglass, two bags of vermiculite in black and white colours. *Additional media is
        available for purchase for this series

        DESIGN-MEDIA-BIRCH-10PCE

        OPTIONAL ACCESSORIES

        Decorative Media

        Click to see Decorative Media Options

         

        Customize the look of your electric fireplace by purchasing from our selection of stylish decorative media.

          AMSF‐GLASS‐01 – 1 Box includes approx. 5 lbs of 1/4″ reflective fireglass ‐ 1 sq. ft. of media coverage

        Color: ‘Clear’

        AMSF‐GLASS‐02 – 1 Box includes approx. 5 lbs of 1/4″ reflective fireglass ‐ 1 sq. ft. of media coverage

        Color: ‘Light Brown’

        AMSF‐GLASS‐03 – 1 Box includes approx. 5 lbs of 1/4″ reflective fireglass ‐ 1 sq. ft. of media coverage

        Color: ‘Charcoal’

        AMSF‐GLASS‐04 – 1 Box includes approx. 5 lbs of 1/4″ reflective fireglass ‐ 1 sq. ft. of media coverage

        Color: ‘Champagne’

        AMSF‐GLASS‐05 – 1 Box includes approx. 5 lbs of 1/4″ reflective fireglass ‐ 1 sq. ft. of media coverage

        Color: ‘Dark Grey’

        AMSF‐GLASS‐06 – 1 Box includes approx. 5 lbs of 1″ Clear ‘Gem’ fireglass ‐ 1 sq. ft. of media coverage ‘clear’

        Color: ‘Clear’

        AMSF‐GLASS‐07 – 1 Box includes approx. 5 lbs of white frosted fireglass ‐ 1 sq. ft. of media coverage ‘white’

        Color: ‘White’

        AMSF‐GLASS‐08 – 1 Box includes approx. 5 lbs of dusty purple frosted fireglass ‐ 1 sq. ft. of media coverage ‘white’

        Color: ‘Dusty Purple’

         

        AMSF‐GLASS‐09 – 1 Box includes approx. 5 lbs of amber small bead fireglass ‐ 1 sq. ft. of media coverage ‘amber’

        Color: ‘Amber’

        AMSF‐GLASS‐10 – 1 Box includes approx. 5 lbs of small bead fireglass ‐ 1 sq. ft. of media coverage ‘orange’

        Color: ‘Orange’

        AMSF‐GLASS‐11 – 1 Box includes approx. 5 lbs of small “suntea’ bead fireglass ‐ 1 sq. ft. of media coverage ‘suntea’

        Color: ‘Suntea’

        AMSF‐GLASS‐12 – 1 Box includes approx. 5 lbs of small “black’ bead fireglass ‐ 1 sq. ft. of media coverage ‘black’

        Color: ‘Black’

        AMSF‐GLASS‐13 – 1 Box includes approx. 5 lbs of small “sable’ bead fireglass ‐ 1 sq. ft. of media coverage ‘sable’

        Color: ‘Sable’

        HZ-12-Ember  3 Colors of decorative media, Clear, Suntea, Harvest Moon

        Amantii / Sierra Flame decorative fire glass media is a beautiful addition to your electric fireplace. Turn your fireplace into a expressive work of art by simply adding our decorative fire glass media. Our fire glass adds a distinctly modern feel to your electric fireplace – mix colors and textures for a unique appearance.

        3 Colors: ‘Clear, Suntea, Harvest Moon’

         

        Fi-105-Diamond  Add an extra sparkle to your Amantii electric fireplace. The Amantii Deluxe Glass Diamonds Media Kit for Electric Fireplaces is everything you could want to add a shine to your hearth. Each kit contains one large glass nugget, two mini nuggets, along with diamond media,. Make your fireplace shine like a diamond.

        • Color: Clear, Blue
        • Box of 1 large clear glass nugget, 2 mini clear nuggets, 95 clear & 10 blue diamond media

         

        Fi-106-Diamond  Add an extra sparkle to your Amantii electric fireplace. The Amantii Large Glass Nugget Media Kit for Electric Fireplaces is everything you could want to add a shine to your hearth. Each kit contains three extra large glass nuggets

        • Color: Clear
        • Box of 3 extra large clear glass nuggets

         

        Fi-107-Diamond  Add an extra sparkle to your Amantii electric fireplace. The Amantii Miniature Glass Nugget Media Kit for Electric Fireplaces is everything you could want to add a shine to your hearth. Each kit contains six miniature glass nuggets.

        • Color: Clear
        • Box of 6 mini clear glass nuggets

         

        Fi-109-Diamond  Add an extra sparkle to your Amantii electric fireplace. The Amantii Deluxe Ice Glass Media Kit for Electric Fireplaces is everything you could want to add a shine to your hearth. Each kit contains three large glass nuggets and mixed diamond media. 


        • Color: Clear, Blue
        • Box of 3 large clear nuggets, 95 clear & 10 blue diamond media

        WARRANTY

        Sierra Flame warrants that your newly purchased Sierra Flame electric fireplaces are free from manufacturing and material defects for a period of two (2) years from the date of first purchase.


        Refer to manufacturers manual for full warranty details.

        DOWNLOADS

        Order Confirmation:

        As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

        Order Shipment:

        Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at support@usfireplacestore.com

        Estimated Time of Arrival:

        We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

        Areas Covered:

        All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.

          Damages:

          It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

          Cancellations & Refunds:

          We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us at support@usfireplacestore.com before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.

          We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

          Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

          To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

          Our 110% Price Guarantee has some limitations:

          • Promotions such as rebates and buy one, get one free offer are not eligible
          • The item must be in stock on the competitors' website
          • The competitor must be an online store, they may not have a retail location
          • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
          • The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
          • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

          There may be brands excluded from that offer. Please contact us for further information.

          A distinctly European styled free standing electric fireplace from  Sierra Flame by Amantii. This Fireplace features a beveled glass viewing area that gives an almost ‘see-thru’ effect on three sides.

          With no installation boundaries, no need for mounting brackets or building into a wall, this free stand electric fireplace model can go in any room you like.

          Virtually no assembly required – just simply plug in and enjoy!

          Media: Comes with 10 piece realistic birch like logset,  2 colours of fireglass, two bags of vermiculite in black and white colours

          The Freestand  E-50/E-70 fits beautifully as Corner Electric Fireplace.

             

            KEY FEATURES

            fireplace heater and fan Heater & Fan
            Heat vents from face of surround
            Fire and Ice media Stunning flame – from contemporary to life-like traditional
            Temp Control Temperature maintenance control –
            keep your space warm & cozy
            electric fireplace mood lighting Change the appearance of included media like never before with the NEW LED ambient canopy lighting in 13 colors.
            electric fireplace zone heating Perfect for zone heating approx. 400-500 sq ft. Fire & Ice® Flame Presentation  FIRE & ICE® Flame presentation – Three light strips allow for yellow, orange, blue, violet & rose colored flames

             

            • Dimensions:
              • 23" Model: 28 1/4" H x 23 1/8" W x 17 1/2" D
              • 28" Model: 28 1/4" H x 28" W x 17 1/2" D
            • Flame Viewing Area:
              • 23" Model: 13 1/8" H x 16 3/8" W
              • 28" Model: 13 1/8" H x 21" W
            • Weight:
              • 23" Model: 123.5 lbs
              • 28" Model: 140.9 lbs
            • Real Cast Iron Construction. Available in two models – E-50 and E-70”
            • Rated for indoor applications only 
            • State of the art Fire and Ice flame set- with a simple click of the remote change the flame from traditional such as orange to contemporary such as rose, purple and violet and icy blue.  A Spectrum of colours!
            • Two Flame sets and canopy lighting in 13 colour themes, creates the illusion of a real fire
            • Flame effect can be used with or without heat
            • On demand heat with two heat settings.   Thermostat and Hardwire Ready
            • Produces up to 4800 BTU of heat, enough to heat up 500 sq. ft
            • Lower heat vent, allows the heat to flow directly to floor level
            • Includes a multi-function remote
            • Fan Noise – 43dB 
            FIRE & ICE® flame presentation

             

            Vibrant multi-colored state-of-the-art FIRE & ICE® flame that is easily changed from blue to purple to rose to violet to orange or yellow with just a click of the remote. Three color strips generate more flame options that ever.

             

            Ambient Canopy Lighting

             

            Ambient canopy lighting illuminates media like never before. Cast a colorful glow over the supplied decorative media in the tray below. Cycle through a rainbow of 13 different colors. Blend flame colors with contrasting canopy lighting for a unique presentation – the combinations are limitless.


              TECHNICAL SPECS

              E-50
              Volts 120 V
              Amps 12.5
              Watts 1500 W
              Heater 1500 watts – high
              750 watts – low
              No Heater 19 watts
              Lamp – LED 19 watts
              Rotor Motor 1 at 5 watts
              Height, Width,Depth

              E-50

              28 1/4” x 23 1/8” x 17 1/2”
              71.7 x 58.6 x 44.3 cm

               E-70

              28 1/4” x 27 7/8” x 17 1/2”
              71.7 x 70.8 x 44.3 cm

              Glass Size

              E-50

              13 1/8” X 16 3/8”
              33.3 X 41.7 cm

              E-70

              13 1/8” X 21 1/4”
              33.3 X 53.9 cm

              Shipping Size

              E-50

              16 6/8” x 23 3/8” x 25 5/8”
              42.5 x 59.5 x 65.2 cm

              E-70

              16 6/8” x 28 1/4” x 25 5/8”
              42.5 x 71.7 x 65.2 cm

              Shipping Weight

              E-50

              123.5 lbs
              56 Kgs

              E-70

              140 lbs
              59 Kgs

              Plug Location Left side
              Cord Length 76”
              193 cm
              Approx Heating Area 400 sq ft
              37 sqm

              INCLUDED ACCESSORIES

              The Free Stand E-50 comes standard with 10 piece realistic birch like logset,  2 colours of fireglass, two bags of vermiculite in black and white colours. *Additional media is
              available for purchase for this series

              DESIGN-MEDIA-BIRCH-10PCE

              OPTIONAL ACCESSORIES

              Decorative Media

              Click to see Decorative Media Options

               

              Customize the look of your electric fireplace by purchasing from our selection of stylish decorative media.

                AMSF‐GLASS‐01 – 1 Box includes approx. 5 lbs of 1/4″ reflective fireglass ‐ 1 sq. ft. of media coverage

              Color: ‘Clear’

              AMSF‐GLASS‐02 – 1 Box includes approx. 5 lbs of 1/4″ reflective fireglass ‐ 1 sq. ft. of media coverage

              Color: ‘Light Brown’

              AMSF‐GLASS‐03 – 1 Box includes approx. 5 lbs of 1/4″ reflective fireglass ‐ 1 sq. ft. of media coverage

              Color: ‘Charcoal’

              AMSF‐GLASS‐04 – 1 Box includes approx. 5 lbs of 1/4″ reflective fireglass ‐ 1 sq. ft. of media coverage

              Color: ‘Champagne’

              AMSF‐GLASS‐05 – 1 Box includes approx. 5 lbs of 1/4″ reflective fireglass ‐ 1 sq. ft. of media coverage

              Color: ‘Dark Grey’

              AMSF‐GLASS‐06 – 1 Box includes approx. 5 lbs of 1″ Clear ‘Gem’ fireglass ‐ 1 sq. ft. of media coverage ‘clear’

              Color: ‘Clear’

              AMSF‐GLASS‐07 – 1 Box includes approx. 5 lbs of white frosted fireglass ‐ 1 sq. ft. of media coverage ‘white’

              Color: ‘White’

              AMSF‐GLASS‐08 – 1 Box includes approx. 5 lbs of dusty purple frosted fireglass ‐ 1 sq. ft. of media coverage ‘white’

              Color: ‘Dusty Purple’

               

              AMSF‐GLASS‐09 – 1 Box includes approx. 5 lbs of amber small bead fireglass ‐ 1 sq. ft. of media coverage ‘amber’

              Color: ‘Amber’

              AMSF‐GLASS‐10 – 1 Box includes approx. 5 lbs of small bead fireglass ‐ 1 sq. ft. of media coverage ‘orange’

              Color: ‘Orange’

              AMSF‐GLASS‐11 – 1 Box includes approx. 5 lbs of small “suntea’ bead fireglass ‐ 1 sq. ft. of media coverage ‘suntea’

              Color: ‘Suntea’

              AMSF‐GLASS‐12 – 1 Box includes approx. 5 lbs of small “black’ bead fireglass ‐ 1 sq. ft. of media coverage ‘black’

              Color: ‘Black’

              AMSF‐GLASS‐13 – 1 Box includes approx. 5 lbs of small “sable’ bead fireglass ‐ 1 sq. ft. of media coverage ‘sable’

              Color: ‘Sable’

              HZ-12-Ember  3 Colors of decorative media, Clear, Suntea, Harvest Moon

              Amantii / Sierra Flame decorative fire glass media is a beautiful addition to your electric fireplace. Turn your fireplace into a expressive work of art by simply adding our decorative fire glass media. Our fire glass adds a distinctly modern feel to your electric fireplace – mix colors and textures for a unique appearance.

              3 Colors: ‘Clear, Suntea, Harvest Moon’

               

              Fi-105-Diamond  Add an extra sparkle to your Amantii electric fireplace. The Amantii Deluxe Glass Diamonds Media Kit for Electric Fireplaces is everything you could want to add a shine to your hearth. Each kit contains one large glass nugget, two mini nuggets, along with diamond media,. Make your fireplace shine like a diamond.

              • Color: Clear, Blue
              • Box of 1 large clear glass nugget, 2 mini clear nuggets, 95 clear & 10 blue diamond media

               

              Fi-106-Diamond  Add an extra sparkle to your Amantii electric fireplace. The Amantii Large Glass Nugget Media Kit for Electric Fireplaces is everything you could want to add a shine to your hearth. Each kit contains three extra large glass nuggets

              • Color: Clear
              • Box of 3 extra large clear glass nuggets

               

              Fi-107-Diamond  Add an extra sparkle to your Amantii electric fireplace. The Amantii Miniature Glass Nugget Media Kit for Electric Fireplaces is everything you could want to add a shine to your hearth. Each kit contains six miniature glass nuggets.

              • Color: Clear
              • Box of 6 mini clear glass nuggets

               

              Fi-109-Diamond  Add an extra sparkle to your Amantii electric fireplace. The Amantii Deluxe Ice Glass Media Kit for Electric Fireplaces is everything you could want to add a shine to your hearth. Each kit contains three large glass nuggets and mixed diamond media. 


              • Color: Clear, Blue
              • Box of 3 large clear nuggets, 95 clear & 10 blue diamond media

              WARRANTY

              Sierra Flame warrants that your newly purchased Sierra Flame electric fireplaces are free from manufacturing and material defects for a period of two (2) years from the date of first purchase.


              Refer to manufacturers manual for full warranty details.

              DOWNLOADS

              Order Confirmation:

              As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

              Order Shipment:

              Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at support@usfireplacestore.com

              Estimated Time of Arrival:

              We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

              Areas Covered:

              All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.

                Damages:

                It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

                Cancellations & Refunds:

                We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us at support@usfireplacestore.com before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.

                We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

                Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

                To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

                Our 110% Price Guarantee has some limitations:

                • Promotions such as rebates and buy one, get one free offer are not eligible
                • The item must be in stock on the competitors' website
                • The competitor must be an online store, they may not have a retail location
                • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
                • The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
                • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

                There may be brands excluded from that offer. Please contact us for further information.

                QUESTIONS & ANSWERS

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