Limited Three Year Warranty

THE WARRANTY

Innovative Hearth Products Limited Three Year Warranty ("IHP") warrants your Superior® brand Gas Log Set ("Product") to be free from defects in materials and workmanship at the time of manufacture. The logs and grate carry the Limited Three Year Warranty. After installation, if covered components manufactured by IHP are found to be defective in materials or workmanship during the Limited Three Year Warranty period and while the Product remains at the site of the original installation, IHP will, at its option, repair or replace the covered components. If repair or replacement is not commercially practical, IHP will, at its option, refund the purchase price or wholesale price of the IHP product, whichever is applicable. IHP will also pay IHP prevailing labor rates, as determined in its sole discretion, incurred in repairing or replacing such components. THERE ARE EXCLUSIONS AND LIMITATIONS to this Limited Three Year Warranty as described herein.

COVERAGE COMMENCEMENT DATE

Warranty coverage begins on the date of purchase. In the case of new home construction, warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product by an independent IHP dealer, whichever occurs earlier. The warranty shall commence no later than 24 months following the date of product shipment from IHP, regardless of the installation or occupancy date.

EXCLUSIONS AND LIMITATIONS

This Limited Three Year Warranty applies only if the Product is installed in the United States or Canada and only if operated and maintained in accordance with the printed instructions accompanying the Product and in compliance with all applicable installation and building codes and good trade practices.

This warranty is non-transferable and extends to the original owner only. The Product must be purchased through a listed supplier of IHP and proof of purchase must be provided. The following do not carry the Limited Three Year Warranty but are warranted as follows:

Gas components – Repair or replacement for one year from the date of installation.
Remote control – Repair or replacement for one year from the date of installation.
Labor coverage – Prevailing IHP labor rates apply for the warranty period of the component

Parts not otherwise listed carry a 90 day warranty from the date of installation.

Gas log sets bring the enjoyment of “having a fire” at home without the effort and cleanup associated with a natural wood fire. Gas log sets have detailed log arrangements that mimic the look and feel of real wood logs paired with dancing yellow flames for the ultimate in realism and ease of use.

There are two main types of gas log sets to consider: vent-free gas log sets that offer a superb balance between appearance and heating efficiency and vented gas log sets that create larger, more random flame presentations that come closest to a real wood fire.

GAS LOG SET DESIGN STYLES

VENT-FREE GAS LOG SETS

Vent-free or ventless gas log sets are a great choice if you are looking for the highest heating efficiency possible. They’re a superb supplemental heating source when used in an approved vent-free firebox or wood-burning fireplace with the damper closed. Since vent-free gas logs produce moisture, it’s important they’re properly sized for the room you use them in. Download and complete the Air for Combustion and Ventilation Worksheet and check with local building codes to make sure a vent-free gas appliance is an appropriate option for your application.

Vent-free Gas Log Set Features

• Use in approved vent-free fireboxes, and factory-built and masonry wood-burning fireplaces
• Do not use in factory-built fireplaces that state unvented gas logs should not be used
• No venting required; however, adequate air must be available for combustion and ventilation
• 99.9% heat efficiency offers exceptional zone heating capabilities
• Required oxygen depletion sensor (ODS) ignition pilot is included on all vent-free gas log burners that automatically shuts off unit if oxygen levels drop below an 18% safety threshold
• Millivolt control models offer reliable on/off operation with remote control capabilities
• Electronic ignition control models feature gas-saving intermittent pilot ignition (IPI) and seamless battery backup that provides continued operation in the event of a power failure
• Wall switch, on/off remote controls, and multifunction remote controls are available for easy control of electronic ignition models
• A variety of highly detailed logs available with realistic wood grain textures and colors
• Outdoor-specific models with stainless-steel burners and grates are also available

VENTED GAS LOG SETS

Primarily chosen for decorative applications, vented gas log sets offer the ambiance of a traditional real wood fire with the convenience of gas. Since these log sets are only approved for use in fully vented wood-burning fireplaces that can withstand higher temperatures, they are able to burn with larger, more realistic flames and embers. Electronic ignition models combined with remote controls bring another level of convenience. Vented gas log sets also eliminate the work and mess associated with building, tending, and cleaning up after a wood fire.

Vented Gas Log Set Features

• For use in fully vented and operational wood-burning fireplaces only
• Fireplace must be operated with glass doors and damper in fully open position
• Used in decorative applications due to low, less than 10% heating efficiency
• Match-light models available for natural gas applications (safety pilot kits required for LP gas)
• Electronic ignition control models feature gas-saving intermittent pilot ignition (IPI) and seamless battery backup that provides continued operation in the event of a power failure
• Wall switch, on/off remote controls, and multifunction remote controls are available for easy control of electronic ignition models
• A variety of highly detailed logs available with realistic wood grain textures and colors
• Outdoor-specific models with stainless-steel burners and grates are also available

Our Commitment to Safety

Superior products are constructed with the utmost care and precision and designs comply with national safety standards. However, personal safety begins with good fire management. The temperatures of surfaces in and around a fire can become extremely hot during operation. It is essential to monitor traffic around a Superior Fireplace to prevent burns and to protect the overall safety of your home and loved ones.

Tips for Safe Operation

• Always read and follow the instructions for the safe use and maintenance of your Superior Fireplace.
• Surfaces on fireplaces, stoves, and inserts get EXTREMELY HOT!
• The glass on the front of a fireplace reaches EXTREMELY HIGH temperatures and can cause severe burns if touched.
• Surfaces around the fire—especially glass doors or panels—can stay very hot for long periods of time after operation has ended. Be aware that surfaces may stay warm from a lit pilot light, even if the product is not operating.
• Never leave young children or pets alone when operating a Superior Fireplace.
• Educate your family about fire safety before you begin operating a new Superior Fireplace.
• Use a firescreen (if applicable) for added safety.
• Always keep a hearth product remote away from small children.

Free Safety Guard Offer for Superior Single-Pane, Sealed Glass Front Gas Fireplaces*

Superior Fireplace Safety Guards provide some benefit relative to reducing the severity of a burn or injury against severe burns and injuries by preventing direct contact with the front glass surface of your gas fireplace through the use of a formed mesh screen that stands off from the unit. It is easy to install and is removable. This screen is not decorative but rather a safety device that should be used when children or other at-risk populations will be near the fireplace. However, it is not a substitute for following all safety guidelines included in the care and operation manual accompanying your fireplace.

*Safety Guards may not be available for some older models, which are no longer in production.

Decorative Firescreens for Superior Fireplaces

Superior Fireplace makes several types of firescreens available for fireplaces. While wood-burning, factory-built fireplaces come equipped with wire mesh draw screens, Superior Fireplace offers for purchase decorative firescreens for Superior brand gas fireplaces with single-pane glass panel fronts. These include Screen Panel Kits or Screen Barrier Kits which provide a mesh covering that prevents direct contact with the hot glass surface. Although these screens provide some benefit relative to reducing the severity of a burn, they are not intended as a safety device.

Remember, Safety is a Responsibility with any Fire-Associated Product

Read and understand the information in the Homeowner’s Care and Operation Manual that accompanies each appliance. Refer to these tips regularly and review with those in your home to assure careful operation and long-lasting comfort.

For more information on hearth product safety, visit the Hearth, Patio, & Barbecue Association (HPBA) at www.hpba.org.