Very easy ordering process, and once set up, was amazed with how great and real it looked! It completely surpassed my expectations!! Very happy with this purchase!
I am so happy with my purchase! For an electric unit it is very realistic. It was also easy to install. The experience with the US Fireplace Store was Great! They were in contact with me daily before I received it. The shipment company was also easy to work with. They all kept me informed on shipment times and my fireplace arrived in perfect condition.
I like to review products I am thinking of buying. I read a lot of reviews from different Fireplace manufacturers I saw the Dimplex electric fireplaces and reached out to them to ask some questions. They were very helpful and suggested the exact product for my needs. They also offered me a discount for ordering. I did order, and they followed up with an email and even a call to let me know when to expect my 36” Dimplex Revillusion. I received the delivery document and was even able to call the trucking company to make sure about the delivery time!! It came in 10 days....and was delivered completely packaged and on a pallet. I was able to inspect the packaging to make sure all was OK. Then, they also followed up with another email making sure I was satisfied with everything. Their customer service along with a beautiful product is totally why I am recommending US Fireplace Store!
This was the best price I could find even going to local stores. We haven’t turned it on yet as we are still in the middle of a remodel but my contractor just got it framed in and holy cow I LOVE it! I was hesitant to get an electric fireplace but honestly with it turned off you would never know that is not a gas unit. We had it hard wired to 220V so that it will put out more heat. The concrete backing also looks amazing. I saw the brick at my local shop but I was not a fan of that backing so I was super glad the concert backing looked so great. I would not hesitate ordering from this company in the future and I hands down would order this dimplex unit.