Purchased our Dimplex Revillusion 30 insert, doors/trim kit, electric cord, and optional ember. All products were delivered fast and were very well packaged. Turns out we did not need the optional ember kit. We were able to ship they back for a full refund and no cost shipping. We are extremely pleased with how it turned out. I built a frame from 3x4, sheeted it in plywood (no echo and extremely solid), then used Air Stone to cover it using mortar. This feels like a legit built in fireplace from the top of the chunky wood mantle that I made from a 3x8x10 red oak beam, the granite hearth below.
Very easy ordering process, and once set up, was amazed with how great and real it looked! It completely surpassed my expectations!! Very happy with this purchase!
I am so happy with my purchase! For an electric unit it is very realistic. It was also easy to install. The experience with the US Fireplace Store was Great! They were in contact with me daily before I received it. The shipment company was also easy to work with. They all kept me informed on shipment times and my fireplace arrived in perfect condition.
I like to review products I am thinking of buying. I read a lot of reviews from different Fireplace manufacturers I saw the Dimplex electric fireplaces and reached out to them to ask some questions. They were very helpful and suggested the exact product for my needs. They also offered me a discount for ordering. I did order, and they followed up with an email and even a call to let me know when to expect my 36” Dimplex Revillusion. I received the delivery document and was even able to call the trucking company to make sure about the delivery time!! It came in 10 days....and was delivered completely packaged and on a pallet. I was able to inspect the packaging to make sure all was OK. Then, they also followed up with another email making sure I was satisfied with everything. Their customer service along with a beautiful product is totally why I am recommending US Fireplace Store!