I like to review products I am thinking of buying. I read a lot of reviews from different Fireplace manufacturers I saw the Dimplex electric fireplaces and reached out to them to ask some questions. They were very helpful and suggested the exact product for my needs. They also offered me a discount for ordering. I did order, and they followed up with an email and even a call to let me know when to expect my 36” Dimplex Revillusion. I received the delivery document and was even able to call the trucking company to make sure about the delivery time!! It came in 10 days....and was delivered completely packaged and on a pallet. I was able to inspect the packaging to make sure all was OK. Then, they also followed up with another email making sure I was satisfied with everything. Their customer service along with a beautiful product is totally why I am recommending US Fireplace Store!
This is by far the best electric fireplace around! We selected the metal background with black “ soot” effect. So realistic! The logs .. the background, the new flame effect sure looks like a gas fireplace! Electrician ran a dedicated line for the unit ( his recommendation ). Easy install.
The fireplace has been totallly as expected! Me and my wife are very happy with that purchase!