No, the controllers can be purchased as an additional accessory.

No, the heater must be installed by a licensed technician.

Radiant heat works like the sun. Instead of heating the air around you, it heats people and objects. This makes radiant heat more effective as an outdoor heating source, as it is less likely to be affected by the wind.

Although our Platinum Electric heaters are made from premium 304 stainless steel and engineered for longevity, Bromic recommends that they are best mounted under cover and not directly exposed to rain, snow and salt mist to ensure they maintain their aesthetic appeal.

This slim electric heater can be either wall mounted, pole mounted or recessed into the ceiling. Each heater is supplied with an 8″ stainless steel pole. Recessing kits and longer poles for high ceilings can be ordered separately. Please refer to our instruction manual or contact our friendly design team to find out which installation and height is right for you.

Standard Platinum Electric heaters are not suitable for coastal and marine environments including on boats and yachts as 304 grade stainless-steel is susceptible to corrosion within these environments. Bromic does offer a marine grade Platinum Electric Marine heater that is constructed of 316 marine grade stainless-steel that is suitable for coastal and marine environments including installation aboard vessels.

The number of Platinum Electric heaters needed depends entirely on the size and layout of the space, as well as the size and wattage of the heaters you are installing.

The Platinum Electric heater series does not require ventilation as there are no harmful biproducts such as gasses released into the air. Please refer to the corresponding Installation Manual to ensure proper clearances are met for safe operation.

Yes, Bromic’s Platinum Electric slim infrared heaters are designed to be weather resistant with a fully sealed heater body to protect internal elements. The heaters are constructed from premium 304 grade stainless steel. IP certified for outdoor use, making them durable and reliable, even in various weather conditions.

The Platinum Electric outdoor heaters can be used in enclosed patios as they require no ventilation. Please refer to the corresponding Installation Manual to ensure proper clearances are met for safe operation.

Consult the product installation manual for specific clearance requirements, as these guidelines are crucial for safe and efficient operation. Generally, proper clearances are necessary to prevent hazards, ensure safety, and maintain the longevity of the heaters.

In general, electric outdoor heaters are the most energy efficient option for outdoor heating. The energy consumption of Platinum heaters depends on the specific model and the heat output you require. Specific energy consumption figures can be found in the product specifications for each Platinum heater model.

While Bromic’s Platinum heaters are designed for extended outdoor use, it is generally not recommended to leave any outdoor heater on overnight for safety reasons. We recommend turning off the Platinum heaters when not in use and following the installation manuals for safe operation and maintenance.

There are multiple benefits to each of these power sources. Ultimately, it’ll depend on the space that needs to be heated and what existing power sources are available.

Radiant heat works like the sun. Instead of heating the air around you, it heats people and objects. This makes radiant heat a more effective heating source, as it is less likely to be affected by the wind.

Yes. We do offer a conversion kit that allows the heater to be hooked up to a natural gas line.

The Bromic Tungsten Portable can hold a standard 5 gallon propane tank or a 10 gallon propane tank.

There are a number of differences. First and foremost, they differ in their designs. While our Tungsten collection features a honeycomb mesh in front of the heat panels, our Platinum series is covered by a ceramic glass screen that is encased in a stainless-steel frame. The electric heaters in the collections also differ in the heat output. Our Tungsten series comes in 2000, 3000, 4000 and 6000W, while our Platinum Electric heaters are available in 2300 and 3400W.

Besides the Eclipse Portable heater, the heaters do not come with a controller as everyone has different preferences when it comes to how they want to control their heater. Bromic offers a variety of controls options, which can be purchased as an additional accessory.

We offer various options to control your heater. Depending on the model, you can choose between simple on/off controls or dimmer controls (electric heaters only). We also offer a master remote to control groups of heaters.

Yes, this is possible via a home or building automation system. We offer the Bromic Smart-Heat Link, which can connect to a building automation system via RS232 plugin.

Bromic outdoor heaters can be linked to any home automation device that offers a RS232 communication connection. Many home automation systems will offer a RS232 port either as standard or as a retrofit option.

You choose how you wish to control your heater. You can pair any combination and number of Bromic On/Off and/or Dimmer controls together with one Bromic Smart-Heat Link.

While all our heaters have a corrosion-resistant base material or paint, it remains the owners responsibility to periodically clean the heaters to maintain the high level finish. We also recommend using our Platinum Marine heating series for coastal conditions which provides additional corrosion resistance.

Bromic Heaters are weather resistant, but not water proof.  They can be exposed to the elements, but as with any outdoor product, the better the care, the longer the life.

No, all the fixed mounted heaters must be installed by a licensed technician.

In North America, the terms 220V, 230V, and 240V all refer to the same system voltage level. It’s primarily reserved for use in residential buildings and comes from a single phase system. A 240V service is accomplished by using two “hot” 120V standard lines. Most large electric appliances likes cook stoves, hot water heaters, and some other home appliances require this voltage. 208V, on the other hand, is from a 3 phase system and primarily found in commercial applications.

Yes, when using the 12 kW Dual Channel On/Off Control, uses can control the dual elements of these heaters individually:

• Platinum 4500W
• Tungsten 4000W, 6000W

The Bromic App includes both timer/scheduling function.

Can I use the Bromic App with Bromic’s legacy controls?

• No, the App is designed for the new Affinity Collection of controls and is not backward compatible.

Can multiple users access the same account?

• Yes, permissions can be assigned to multiple users.

Can I group my heaters into zones for easier control? How many heaters can I add in a zone? 

• Yes, the App provides the ability to group an endless amount of heaters into zones.

How do I set-up heating zones?

• You can watch this video for specific instructions on setting scenes and zones.

Can I put my heaters on automatic timers? Can zone groups be put on timers?

• You can watch the video for specific instructions on setting scenes and zones.

How do I create automatic schedules for my heaters?

• You can watch this video for specific instructions on setting scenes and zones.

Can I control more than one site from the same App account?

• Yes, multiple sites can be controlled from the same App account as long as the controllers at each site are connected via WiFi or Ethernet and configured on the App account.

How many controllers can I operate from one App account?

• An unlimited number of Heater Controls in the same installation can be controlled from one App.

Do I have to use the App to control my heaters?

• If using the Affinity Collection of controls, you will need to download the Bromic App to complete the installation and control the heaters.
• Once set-up, the App account can be linked to your Google Home or Alexa account to enable voice controls, or the accessory board can be used to integrate with common home automation systems via 0-10V.
• Alternatively, you can choose to install manual switches as an alternative to the App based controls [be sure to link to the switches].

What do I do if I don’t have good WiFi service?

• A reliable Wi-Fi connection is required for using the App based controls.  You can choose to install manual switches as an alternative to the App based controls

Do I need to be close to the controllers if I’m going to use WiFi?

• No, you can be almost anywhere with a reliable internet connection to use the Bromic App.

Can I use the app and BMS capabilities at the same time?

• No, once the Controls are connected to a Business Management System or Home Automation System, that product takes over control of the Controls and the App is disabled.

I would like to switch heaters off after a time period?

• This function is available in different settings. Firstly, when you turn on an appliance, you can also set a timer off interval. You set this each time the heater is turned on and it will then countdown to the interval duration and automatically switch the appliance off. Set this function by clicking the appliance name to go to the detailed screen and setting the timer off internal at the bottom of the screen. 
  
• Alternatively, you can set the timer off delay using schedules. This feature is only available to WiFi connected appliances.

Where do I find the serial number of the controller?

• The serial number is represented as a 14 digit code (eg CONF2C23080005). The digits will be different for each type of controller. The serial number is printed on the product label attached to the controller. It can also be located via the menu on the Bromic Smat-Heat App, under Site configuration-> Edit Site. All the controllers will be listed and within each controller setting you can identify the connected heaters.

How do I setup my controller to work with Google Home or Alexa?

• All Affinity controllers have the capability of working with Google Home or Alexa. (Unfortunately, we do not support Apple Home at this stage.)
  
• Using the Bromic Smart-Heat App, follow the installation instructions and ensure it is configured to work in WiFi (or ethernet, if you have an expansion board fitted). Note voice control will not work with Bluetooth or BMS configured setups.
  
• Once you have your heaters operating with the Bromic Smart-Heat App, go to your Google Home or Alexa App and setup a new device under “Bromic Smart-Heat.” Authorize the paring by logging into the Bromic Smart-Heat App and confirming the setup.
  
• For more details, refer to the instruction manual and videos available from the Bromic website.

What is a site and how do I configure my heaters?

• The Bromic Smart-Heat App will guide you through the installation process, step by step to configure each controller. Before you commence the installation, a little planning is required to define how to setup the heaters within the App. Sites are created to group heaters and separate site control. You can have all heaters on one site, accessible to all users or split the heaters into groups allocated to different sites. Sites function to separate user access if this is required by inviting users to each site independently (by the site admin user.)

How many heaters can I control with my App?

• There is no limitation of the number of heaters configured to a site, or the number of sites a user has access to.

What is an Admin User and how do I invite my friends?

• The Bromic Smart-Heat App assigns Users to sites and there are 2 types of User roles. Admin Users have complete access and control of the site setup. User roles are restricted to operational control of the appliances. 
  
• Both types of users are added to a site by invitation unless it is a new installation, the user that creates the site is automatically assigned as an Admin user. Admin users having complete control of the site setup are responsible for inviting other users. Go to Manage Users under the settings menu to invite new members by entering their name and email address. All members need to download the app, register, and confirm their invitation by email.

I have registered as a user but I cannot access the App?

• When you create an account using your email address, the registration process requires the user to validate the invitation by confirming the email address. Log into the email account and search for the Bromic Smart-Heat registration invitation email. If this is not located in the inbox, check the spam or junk folder in case the email was caught by Spam filters.
  
• If you have not received the email, register again using the same details.
  
• Note if you mistyped the email address the invitation will not be sent to the correct email address. Simply register with the correct details.

The App reports the controller is not reachable. Why does this happen?

• When a controller loses WiFi/Ethernet/Internet connection it will revert to a Bluetooth connection. However if the Bluetooth is out of range or the controller has been powered off, the App will report the controller as unreachable. In the situation this is not the case, the controller is unreachable if it is connected to another Bluetooth User.

When I toggle the button, the setting bounces back to its original state. Why does this happen?

• The Bromic Smart-Heat system operates on a cloud service. This allows many users to control appliances on an array of sites. As there can be many users connected to the one site, it is possible that heaters are being controlled by other users at the same time. Another reason for the button bounce phenomena is due to connection latency. This is the time delay of the data sent to the server and response back. The cloud server is responsible to synchronize the control settings with all users connected to site. If the server detects the control settings do not match with the last received command, it will issue a restore command to sync the control settings. The button bounce phenomena will occur at times and in almost all cases the correct setting is restored within 1-2 seconds.

Where do I find the App version number?

• The App version can be found by accessing the AppStore or Google Play.

Is the App available in other languages?

• Yes. The language set on the App is based on the Smartphone or Tablet region setting. Change the region setting to another language and the App will update. Languages currently available include German, Spanish, Italian, French, Dutch, Japanese.

How do I delete the Controller?

• Deleting the controller will remove the device from site and restore the configuration to factory default settings. This action can only be performed by Admin Users. Under the Bromic Smart-Heat App menu, go to Site Configuration, Edit Site, select the controller and press the Delete button at the bottom of the screen.

How do I rename my heaters?

• The heater names can be changed within the App from the appliance screen. Go to the home screen where the heaters are listed under appliances, click the heater name to jump to the detailed screen and press on the pencil icon at the top right of the page to change the name.

Can I re-sort the heaters as they appear on the screen?

• From the home screen where the heaters are listed under appliance, scroll to the bottom and click the re-arrange button. Press, hold and drag each heater to the order desired. Save when complete.

I forgot to turn my heaters off and no one is at home?

• A key feature of the Bromic Smart-Heat App is remote access and control. This is available for controllers configured to operate on an internet connection such as Wifi or Ethernet. Simply open the Bromic Smart-Heat App and turn off the heaters from the appliance menu.
  
• If you cannot access the controller, the safety cut off timer will activate after the predefined countdown. This is set by default as 4hours and can be changed by the Admin User.

How do I know if my Appliances are connected to WiFi?

• There is a connection icon next to the heater name. This icon will change depending on the connection status of the heater.

Why does my Appliance switch from WiFi to Bluetooth or between other connection methods?

• The Affinity Smart-Heat controllers have the ability to switch connection method depending on the status of the connection. If the internet, ethernet or WiFI connection is lost, the controller will switch to other available connections and if no other connections are configured, then will default to Bluetooth connection. This ensures that the heaters can be operated at all times. Connection will restore back to the WiFi or Ethernet configuration once it is up.

What does the warning message “Controller is unreachable through Bluetooth” mean?

• The controller is currently operating on a Bluetooth connection and it is not accessible due to one of the following reasons:
  

1. The controller is out of range from the Smart device connecting to it.
   
2. The controller is currently connected and working with another Bluetooth device.
   

• All heaters connected to this controller will display the warning message.

What does the warning message “Controller is currently offline” mean?

• The controller is currently powered off and cannot be accessed. All heaters connected to this controller will display the warning message.

Why can’t I setup all heaters on a single Zone?

• Zones are used for controlling multiple heaters with common functions. Zones allow heaters to turn on, set all heaters to dimming level of 50%, or set lighting output to any level. It is only possible to setup zones for same type of heating appliances.

Why do my heaters which off automatically after 4hours?

• Each controller has a default 4hr timer off countdown. When the controller is operating on Bluetooth and connection has been idle for 4hrs, the heaters for this specific controller will switch off. This interval setting can be changed to 2, 4, 6, 8 or 12 hours or disabled. Each controller has its own individual settings. To change this, go to the site configuration menu, edit site, select the controller, click the controller name to go to the detailed page. At the bottom there will be a dropdown list to change the value. It is recommended to not disable this setting.