Not ever having an electric fireplace before and using this product to replace our existing gas fireplace was concerning. I took a leap of faith due to other customer reviews. Once installed, I wish I would have done this years ago! Great fireplace, fantastic selection of lifelike colors and flames and the heating is better than gas! I'll never have to worry about heath issues related to gas fireplaces again!
Customer Sevice and the beautiful unit!
I haven’t installed the fireplace yet, but the customer service while purchasing/receiving the item was incredible. Any question I had was answered and very responsive via, chatbot, phone, or email
I purchased the Dimplex 74 Ignite XL Linear Fireplace and love it! US Fireplace Store had the best price and excellent service. It was packed well and arrived undamaged. I did a lot of research and bought this model sight unseen based on many reviews and on-line videos. I am not disappointed. It's beautiful and looks amazing in my great room under a 75-inch flat screen TV. It's warm here now in Texas, but because it can operate without heat, I use it every morning for the ambiance. With heat, the blower is very quiet. I ordered the trim kit, but didn't really need it. US Fireplace Store took it back without any isssues. I'm so happy with my purchase. Highly recommend this product and company.
Love the dimplex fireplace that I bought. It's the best item in my house now. Such fast delivery and US Fireplace had the best price. Would totally recommend to buy from them. Thank you!!!!