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SKU:X-CDFI-BX1500

Dimplex Professional Built-in 60" Box With Heat for CDFI1500-PRO

Dimplex Professional Built-in 60" Box With Heat for CDFI1500-PRO

1 review
Regular price $1,649.99
Regular price Sale price $1,649.99
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Estimated Delivery Date: Between Monday, Apr 7 and Wednesday, Apr 16 to all states excl. Alaska & Hawaii if ordered in the next .
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Description

Easily turn fireplace design concepts into reality with the Opti-myst Pro 1500 Built-in Electric Firebox.

Opti-myst® Pro 1500 Heat Accessory - install as a single sided unit or remove the included hi-gloss backer panel and convert to a see-through design.

The discrete heater completes the functionality and ensures perfect comfort in addition to the dazzling Opti-myst flame and smoke effect.

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Customer Reviews
5.0 Based on 1 Reviews
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EM
12/14/2023
Efren M.
United States

Terrible Customer Support

I purchased the Dimplex Model CDFI-BX1500 for my new home construction. The box arrived a little damaged and I did not open the box because I did not think the insides were damaged. I could not install the fireplace at the time anyway. I ran out of money during my construction and had to stop building for 1 year. After 1 year of saving money, I restarted construction. I opened the box and to my surprise the fireplace was damaged badly. The firebox was not useable. To document the unboxing I took video. I called US Fireplace and sent them the video and explained my situation. They told me that the firebox was not under warranty anymore even though the unit comes with a 2 year warranty. Be careful before spending $7500 dollars with US Fireplace.

  • Researched and ordered my fireplace from US FIreplace Store. Pricing was a fair value however, the customer service was EXCELLENT! I had an issue with the direct vent venting. I called US Fireplace and the correct items were sent out the next day AND Janessa stayed on top of my return authorization and sent me the permissions and documents I needed to return the incorrect item and no cost to me, including return shipping. Overall, I am a very satisfied customer and my fireplace looks and operates flawlessly. I am glad that I selected US FIreplace to source my direct vent fireplace. Thank you for the great service.

    Clay

    Monteagle, TN

  • I had placed an order, through Lowe's Home Improvement, for an Electric Firebox: Revillusion RBF42. Ordered 1st part of January. Was told I would have it in 3 weeks. When checking to see is it came in, was told it was delayed to 3/15. Was then told is was delayed until 4/25. Waited until 4/27 to check on it. Was then told it was now delayed until August. This firebox was going in a new Sun Room addition. I could not get my final inspection until the Firebox was installed. I went on line and googled for this same product. US Fireplace Store web site was given to me. This was on a Saturday. I call and reached a very nice man. Explain what I was look for. He checked and told me they had 30 of them in stock. I almost fell out of my chair. I clarified with him the product I was wanting. I ask how soon could I get it. He told me it would ship today. Again, was amazed. It arrived on the following Monday. What a pleasure and a relief working with US Fireplace Store and their employees. Exceed my expectations.

    Thomas W.

    Fort Mill, SC

  • Great prices, quick delivery and fast hassle free services on the issue I encountered. I had purchased an electric fireplace unit that would not fit into the existing fireplace space. With one email I was able to get the wrong fireplace refunded and picked up at my home at no extra cost and the new one I purchased and delivered free of charge. Great company.

    John P.

    Denvers, MA

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