Hargrove 24" Classic Oak Single Side Vented Gas Log

Hargrove 24" Classic Oak Single Side Vented Gas Log

Brand: Hargrove
Item Number: CLS2406AA

Regular price

$188.10

$198.00

YOU SAVE 5% ($9.90)


  • Estimated Arrival: Between and . (To All Contiguous States)

    ✔ Same-Day Order Processing
    ✔ Free Returns
    ✔ No Restocking Fees
    ✔ Financing Options Available

    Text or call 888-992-1556, start live chat, or email support@usfireplacestore.com with any questions. We are at your disposal 8:00 AM - 11:59 PM EST, 7 days a week.

    Overview

    For more than 35 years we have been creating the most beautiful and realistic gas logs available. We offer a full line of vented and vent-free gas logs in standard and large sizes, for single open and see-through fireplaces. If you desire to enhance your fireplace with gas logs, we have everything you need to make it happen!

    Description

    Hargrove's Fresh Cut log sets provide unburned, natural realism and a traditional look to your hearth with deep bark and intricate split wood textures.

    • Refractory materials capable of withstanding temps over 2000ºF
    • Crisp detail Hargrove is known for
    • Each log is hand-painted
    • Reinforced with metal mesh reinforcement for added strength and durability

    The Classic Oak features realistic seasoned oak logs at an affordable price

    • Available in 15", 18", 21", 24", and 30" sizes
    • Single Side and See Thru Sets available
    • Works with E-Burner, H-Burner, Hidden Controls, and System 4 Burner kits
    • Available for Natural Gas or Liquid Propane

    *Notes:

    • Burner System is not included with the log set and should be ordered separately. 
    • Remote controls are not included with Millivolt Safety Pilot, and High Capacity Millivolt Safety Pilot and should be ordered separately.

     

     Specification Sheet
    Single Side Fireplaces
    Set Size Model # Certified Models Weight
    (lbs)
    # of Logs in Set
    15" CLS1504AA ANSI/RGA2/72 16 4
    18" CLS1805AA ANSI/RGA2/72 32 5
    21" CLS2105AA ANSI/RGA2/72 41 5
    24" CLS2406AA ANSI/RGA2/72 44 6
    30" CLS3007AA ANSI/RGA2/72 58 7
    All Single Side sets above can be used with E-Burner, H-Burner, or System 4 Burner Kits

     *Note: Click to See Full Details of Fireplace Dimensions

     

     Vented Burner System Specification Sheet
    Natural Gas
    Burner System
    Certification Weight BTU Compatible Log Size
    24" E-Burner (R)RGA2/72 (C)ANSI Z.21.60 39 80,000 24"
    24" H-Burner (R)RGA2/72 (C)ANSI Z.21.60 39 80,000 24"
    24" Hidden Control Burner ANSI Z21.60 32 80,000 24"
    Propane
    24" E-Burner (R)RGA2/72 (C)ANSI Z.21.60 39 63,000 24"
    24" H-Burner System (R)RGA2/72 (C)ANSI Z.21.60 39 63,000 24"
    24" System 4 Burner ANSI Z.21.60 32 60,000 24"
    24" Hidden Control Burner ANSI Z21.60 32 65,000 24"

    *Notes: 

    • E-Burner, H-Burner, and Hidden Control kits require a minimum of 14" of depth.
    • System 4 Burner kits require a minimum of 16" of depth.

    E-Burner and H-Burner kits include: Burner, custom 5/8" grate, sand, or vermiculite, embers, volcanic cinder, fittings, and a black, non-whistling flex connector.

    System 4 Burner Kits include: Burner, custom 5/8" grate, embers, volcanic cinder, fittings, and a black, non-whistling flex connector.

    Hidden Control Burner kits include: HC Burner, custom 5/8" grate, sand or vermiculite, embers, volcanic cinder, fittings, and black non-whistling flex connector

     

    Limited Warranty

     Refractory Logs Hargrove gas logs carry a limited lifetime warranty against any manufactured defect or breakage when installed indoors. A replacement will be available from the dealer at which the appliance was purchased. This warranty does not cover breakage caused by excessive handling once installed and fired. Products installed in outdoor applications carry a one (1) year limited warranty.
    Burner & Grate If the burner or grate fails due to deterioration within five (5) years of the verified purchase date, a free replacement will be made available from the dealer at which the appliance was purchased. Products installed in outdoor applications carry a one (1) year limited warranty
    All Other Parts If any assembled part should fail to operate or be found defective within two (2) years of the verified purchase date, a replacement will be available from the dealer at which the appliance was purchased. Products installed in outdoor applications carry a one (1) year limited warranty.

     Option and Accessories

    Click to see Burner Systems
    24" E-Burner Standard Kit
    • Available in 15” to 42” sizes
    • Compatible with 18" to 21" Log Size
    • Available with Match Light, Safety Pilot Valve, Latch Tap Safety Pilot w/Remote Control, Variable Flame Safety Pilot w/Remote Control, Millivolt Safety Pilot w/Wall Switch,and High Capacity Millivolt Safety Pilot w/Wall Switch
    • Single Burner that provides a large body of flame
    • Recommended for Fresh Cut Series Logs
    24" H-Burner Standard Kit
    • Available in 18” to 36” sizes
    • Compatible with 18" to 21" Log Size
    • Available with Match Light, Safety Pilot Valve, Latch Tap Safety Pilot w/Remote Control, Variable Flame Safety Pilot w/Remote Control, Millivolt Safety Pilot w/Wall Switch,and High Capacity Millivolt Safety Pilot w/Wall Switch
    • Dual Burner that provides a large body of flame and additional flame in front of the logs.
    • Recommended for Char and Radiant Heat Series Logs
    24" System 4 Burner Standard Kit - Specialized for LP Gas
    • Available in 18” to 42” sizes
    • Compatible with 18" to 21" Log Size
    • Available with Safety Pilot Valve, Latch Tap Safety Pilot w/Remote Control, and Variable Flame Safety Pilot w/Remote Control
    • A full-bodied flame that provides outstanding performance in liquid propane applications
    • Recommended for Fresh Cut, Char, and Radiant Heat Series Logs

    24" Hidden Control Vented Burner System with Manual Safety Pilot Valve

    • Available in 18" to 36" sizes
    • Compatible with 18" to 21" Log Size
    • Available with Safety Pilot Valve,  Variable Flame Safety Pilot, and Electronic Ignition w/Remote Control
    • Burner design hides control system from view
    • Recommended for use with Radiant, Charred, and Fresh Cut Styles

    AF-LCK Latch Tap Remote Control Upgrade Kit for Safety Pilot Valve

    • Latch-Tap Kit (ON/OFF) for Safety Pilot Remote Control (AF-CMT-PO) with RC-S6V-LT Remote Control Included

    AF-SCK Variable Flame Height Remote Control Upgrade Kit for Safety Pilot Valve

    • Variable Flame Height for AF-CMT-PO with RC-S6V-ST Remote Control Included
     
    Click to see Control Systems
    Cool Mount Manual Safety Pilot Valve
    • Turn the control knob to turn set on and adjust the main burner flame
    • Valve System is mounted using a flex connector allowing it to be located further from the main burner
    • Standing Pilot
    • Natural Gas or Liquid Propane 
    Cool Mount LatchTap Safety Pilot Valve with On/off Remote Control
    • Use Remote Control to turn the main burner on and off – flame can be adjusted with the valve control knob
    • Valve System is mounted using a flex connector allowing it to be located further from the main burn
    • Standing Pilot
    • Natural Gas or Liquid Propane
    Cool Mount Variable Safety Pilot with Variable Remote Control
    • Use Remote Control to turn the main burner on and off and adjust the flame height
    • Valve System is mounted using a flex connector allowing it to be located further from the main burn
    • Standing Pilot
    • Natural Gas or Liquid Propane
    Millivolt Safety Pilot with Wall Switch
    • Use Wall Switch to turn the main burner on and off
    • Valve is mounted in a forward position for optimal performance.
    • Natural Gas or Liquid Propane 
     
    Click to See Latch-Tap Controls and Switching Accessories
    WS-S6V-LT DC Operated Wireless Wall Switch
    • DC powered Wireless wall switch for Latch-Tap- remote features: on/off
    WS-S6V-WIRED DC Operated Wired Wall Switch
    • Flame Height Control Wall Switch for Latch-Tap (vented), Cumberland Char or Highland Glow (vent-free)
    BPBCS DC Operated Bark Chip Switch
    • DC powered bark chip switch for Latch-Tap System, on/off function
     
    Click to see Millivolt Controls and Switching Accessories
    RC-S12V-MV Millivolt DC operated on/off remote control
    • Kit includes 12 VDC remote/receiver - remote features: on/off function
    RC-I12V-BT Millivolt Remote & Bluetooth
    • Kit includes 12VDC Remote/Receiver & Bluetooth smartphone capability
    BT-IBUG Millivolt Bluetooth Module Control
    • Includes Bluetooth Module Control for smartphone capability
    RC-A110V-A Millivolt AC operated on/off remote control
    • Requires 110 volt A/C electricity - remote features: on/off function, child-proof switch
    BCS Bark Chip Switch
    • Bark chip switch, on/off function
    PCS Millivolt Pine Cone Switch
    • 2 Piece Pine Cone switch, on/off function
     
    Click to see Gas Log Accessories
    CK-6 Combo Kit
    • This kit includes a 1x pinecone, 1x twig and 4x bark chips to add to your fireplace
    CCKGO Charred Chip Kit
    • A kit of charred chips that can be used to add character to your log set
    • 4x Decorative charred chips for ember bed
    BCKGO Bark Chip Kit
    • 4x - Decorative Bark Chips for Ember Bed
    TK-2 Twig Kit
    • 2x - Decorative Twigs - #602CL, #1110CL
    DPCK-2 Pine Cone Kit
    • 2x - Decorative Pine Cones - #1201, #1203
    FCC-3 3x Decorative Charred Chips Kit
    • 3x - Decorative Charred Chips for Ember Bed
    FCC-7 7x Decorative Charred Chips Kit
    • 7x - Decorative Charred Chips for Ember Bed
    1203-BX Pine Cone
    • These Pine Cones can be used to add some customization or to conceal a valve within your set.
    1204-BX Pine Cone
    • These Pine Cones can be used to add some customization or to conceal a valve within your set.
    1205-BX Pine Cone
    • These Pine Cones can be used to add some customization or to conceal a valve within your set.
    1210-BX Pine Cone
    • These Pine Cones can be used to add some customization or to conceal a valve within your set.
    1215-BX Pine Cone
    • These Pine Cones can be used to add some customization or to conceal a valve within your set.
    RW Glowing Ember
    • PART B (Glowing Embers) ONLY
    PB-5 Platinum Bright Embers 5 Grams Bag
    • Clean Burning, Luminous Embers for
    • Vented Gas Logs
    • For best use, mix with Standard Ember
    • Material to accent the Ember Bed.
    SD Silica Sand - 10 lb. bag
    • Sand for Natural Gas burner pan on vented log sets
    VC Volcanic Cinders - 5 lb. bag
    • Volcanic Cinder used to cover the fireplace floor
    VM Vermiculite - 1 lb. bag
    • Vermiculite for Liquid Propane burner pan on vented log sets
    VM-10 Vermiculite - 10 lb. bag
    • Vermiculite for Liquid Propane burner pan on vented log sets
    RW-10 Glowing Ember 10 lb. Bag
    • PART B (Glowing Embers) ONLY
    VCFP-S 3/8" Small Vocanic Cinders 5 gal.
    • 5 gal small Vocanic Cinders
    VCFP-L 1" to 3" Large Vocanic Cinders 5 gal.
    • 5 gal Large Vocanic Cinders
    SD-50 Silica Sand - 50 lb. bag
    • Sand for Natural Gas burner pan on vented log sets

     

    Downloads

    Order Confirmation:

    As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

    Order Shipment:

    Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at support@usfireplacestore.com

    Estimated Time of Arrival:

    We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

    Areas Covered:

    All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.

      Damages:

      It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

      Cancellations & Refunds:

      We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us at support@usfireplacestore.com before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.

      We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

      Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

      To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

      Our 110% Price Guarantee has some limitations:

      • Promotions such as rebates and buy one, get one free offer are not eligible
      • The item must be in stock on the competitors' website
      • The competitor must be an online store, they may not have a retail location
      • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
      • The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
      • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

      There may be brands excluded from that offer. Please contact us for further information.

      Overview

      For more than 35 years we have been creating the most beautiful and realistic gas logs available. We offer a full line of vented and vent-free gas logs in standard and large sizes, for single open and see-through fireplaces. If you desire to enhance your fireplace with gas logs, we have everything you need to make it happen!

      Description

      Hargrove's Fresh Cut log sets provide unburned, natural realism and a traditional look to your hearth with deep bark and intricate split wood textures.

      • Refractory materials capable of withstanding temps over 2000ºF
      • Crisp detail Hargrove is known for
      • Each log is hand-painted
      • Reinforced with metal mesh reinforcement for added strength and durability

      The Classic Oak features realistic seasoned oak logs at an affordable price

      • Available in 15", 18", 21", 24", and 30" sizes
      • Single Side and See Thru Sets available
      • Works with E-Burner, H-Burner, Hidden Controls, and System 4 Burner kits
      • Available for Natural Gas or Liquid Propane

      *Notes:

      • Burner System is not included with the log set and should be ordered separately. 
      • Remote controls are not included with Millivolt Safety Pilot, and High Capacity Millivolt Safety Pilot and should be ordered separately.

       

       Specification Sheet
      Single Side Fireplaces
      Set Size Model # Certified Models Weight
      (lbs)
      # of Logs in Set
      15" CLS1504AA ANSI/RGA2/72 16 4
      18" CLS1805AA ANSI/RGA2/72 32 5
      21" CLS2105AA ANSI/RGA2/72 41 5
      24" CLS2406AA ANSI/RGA2/72 44 6
      30" CLS3007AA ANSI/RGA2/72 58 7
      All Single Side sets above can be used with E-Burner, H-Burner, or System 4 Burner Kits

       *Note: Click to See Full Details of Fireplace Dimensions

       

       Vented Burner System Specification Sheet
      Natural Gas
      Burner System
      Certification Weight BTU Compatible Log Size
      24" E-Burner (R)RGA2/72 (C)ANSI Z.21.60 39 80,000 24"
      24" H-Burner (R)RGA2/72 (C)ANSI Z.21.60 39 80,000 24"
      24" Hidden Control Burner ANSI Z21.60 32 80,000 24"
      Propane
      24" E-Burner (R)RGA2/72 (C)ANSI Z.21.60 39 63,000 24"
      24" H-Burner System (R)RGA2/72 (C)ANSI Z.21.60 39 63,000 24"
      24" System 4 Burner ANSI Z.21.60 32 60,000 24"
      24" Hidden Control Burner ANSI Z21.60 32 65,000 24"

      *Notes: 

      • E-Burner, H-Burner, and Hidden Control kits require a minimum of 14" of depth.
      • System 4 Burner kits require a minimum of 16" of depth.

      E-Burner and H-Burner kits include: Burner, custom 5/8" grate, sand, or vermiculite, embers, volcanic cinder, fittings, and a black, non-whistling flex connector.

      System 4 Burner Kits include: Burner, custom 5/8" grate, embers, volcanic cinder, fittings, and a black, non-whistling flex connector.

      Hidden Control Burner kits include: HC Burner, custom 5/8" grate, sand or vermiculite, embers, volcanic cinder, fittings, and black non-whistling flex connector

       

      Limited Warranty

       Refractory Logs Hargrove gas logs carry a limited lifetime warranty against any manufactured defect or breakage when installed indoors. A replacement will be available from the dealer at which the appliance was purchased. This warranty does not cover breakage caused by excessive handling once installed and fired. Products installed in outdoor applications carry a one (1) year limited warranty.
      Burner & Grate If the burner or grate fails due to deterioration within five (5) years of the verified purchase date, a free replacement will be made available from the dealer at which the appliance was purchased. Products installed in outdoor applications carry a one (1) year limited warranty
      All Other Parts If any assembled part should fail to operate or be found defective within two (2) years of the verified purchase date, a replacement will be available from the dealer at which the appliance was purchased. Products installed in outdoor applications carry a one (1) year limited warranty.

       Option and Accessories

      Click to see Burner Systems
      24" E-Burner Standard Kit
      • Available in 15” to 42” sizes
      • Compatible with 18" to 21" Log Size
      • Available with Match Light, Safety Pilot Valve, Latch Tap Safety Pilot w/Remote Control, Variable Flame Safety Pilot w/Remote Control, Millivolt Safety Pilot w/Wall Switch,and High Capacity Millivolt Safety Pilot w/Wall Switch
      • Single Burner that provides a large body of flame
      • Recommended for Fresh Cut Series Logs
      24" H-Burner Standard Kit
      • Available in 18” to 36” sizes
      • Compatible with 18" to 21" Log Size
      • Available with Match Light, Safety Pilot Valve, Latch Tap Safety Pilot w/Remote Control, Variable Flame Safety Pilot w/Remote Control, Millivolt Safety Pilot w/Wall Switch,and High Capacity Millivolt Safety Pilot w/Wall Switch
      • Dual Burner that provides a large body of flame and additional flame in front of the logs.
      • Recommended for Char and Radiant Heat Series Logs
      24" System 4 Burner Standard Kit - Specialized for LP Gas
      • Available in 18” to 42” sizes
      • Compatible with 18" to 21" Log Size
      • Available with Safety Pilot Valve, Latch Tap Safety Pilot w/Remote Control, and Variable Flame Safety Pilot w/Remote Control
      • A full-bodied flame that provides outstanding performance in liquid propane applications
      • Recommended for Fresh Cut, Char, and Radiant Heat Series Logs

      24" Hidden Control Vented Burner System with Manual Safety Pilot Valve

      • Available in 18" to 36" sizes
      • Compatible with 18" to 21" Log Size
      • Available with Safety Pilot Valve,  Variable Flame Safety Pilot, and Electronic Ignition w/Remote Control
      • Burner design hides control system from view
      • Recommended for use with Radiant, Charred, and Fresh Cut Styles

      AF-LCK Latch Tap Remote Control Upgrade Kit for Safety Pilot Valve

      • Latch-Tap Kit (ON/OFF) for Safety Pilot Remote Control (AF-CMT-PO) with RC-S6V-LT Remote Control Included

      AF-SCK Variable Flame Height Remote Control Upgrade Kit for Safety Pilot Valve

      • Variable Flame Height for AF-CMT-PO with RC-S6V-ST Remote Control Included
       
      Click to see Control Systems
      Cool Mount Manual Safety Pilot Valve
      • Turn the control knob to turn set on and adjust the main burner flame
      • Valve System is mounted using a flex connector allowing it to be located further from the main burner
      • Standing Pilot
      • Natural Gas or Liquid Propane 
      Cool Mount LatchTap Safety Pilot Valve with On/off Remote Control
      • Use Remote Control to turn the main burner on and off – flame can be adjusted with the valve control knob
      • Valve System is mounted using a flex connector allowing it to be located further from the main burn
      • Standing Pilot
      • Natural Gas or Liquid Propane
      Cool Mount Variable Safety Pilot with Variable Remote Control
      • Use Remote Control to turn the main burner on and off and adjust the flame height
      • Valve System is mounted using a flex connector allowing it to be located further from the main burn
      • Standing Pilot
      • Natural Gas or Liquid Propane
      Millivolt Safety Pilot with Wall Switch
      • Use Wall Switch to turn the main burner on and off
      • Valve is mounted in a forward position for optimal performance.
      • Natural Gas or Liquid Propane 
       
      Click to See Latch-Tap Controls and Switching Accessories
      WS-S6V-LT DC Operated Wireless Wall Switch
      • DC powered Wireless wall switch for Latch-Tap- remote features: on/off
      WS-S6V-WIRED DC Operated Wired Wall Switch
      • Flame Height Control Wall Switch for Latch-Tap (vented), Cumberland Char or Highland Glow (vent-free)
      BPBCS DC Operated Bark Chip Switch
      • DC powered bark chip switch for Latch-Tap System, on/off function
       
      Click to see Millivolt Controls and Switching Accessories
      RC-S12V-MV Millivolt DC operated on/off remote control
      • Kit includes 12 VDC remote/receiver - remote features: on/off function
      RC-I12V-BT Millivolt Remote & Bluetooth
      • Kit includes 12VDC Remote/Receiver & Bluetooth smartphone capability
      BT-IBUG Millivolt Bluetooth Module Control
      • Includes Bluetooth Module Control for smartphone capability
      RC-A110V-A Millivolt AC operated on/off remote control
      • Requires 110 volt A/C electricity - remote features: on/off function, child-proof switch
      BCS Bark Chip Switch
      • Bark chip switch, on/off function
      PCS Millivolt Pine Cone Switch
      • 2 Piece Pine Cone switch, on/off function
       
      Click to see Gas Log Accessories
      CK-6 Combo Kit
      • This kit includes a 1x pinecone, 1x twig and 4x bark chips to add to your fireplace
      CCKGO Charred Chip Kit
      • A kit of charred chips that can be used to add character to your log set
      • 4x Decorative charred chips for ember bed
      BCKGO Bark Chip Kit
      • 4x - Decorative Bark Chips for Ember Bed
      TK-2 Twig Kit
      • 2x - Decorative Twigs - #602CL, #1110CL
      DPCK-2 Pine Cone Kit
      • 2x - Decorative Pine Cones - #1201, #1203
      FCC-3 3x Decorative Charred Chips Kit
      • 3x - Decorative Charred Chips for Ember Bed
      FCC-7 7x Decorative Charred Chips Kit
      • 7x - Decorative Charred Chips for Ember Bed
      1203-BX Pine Cone
      • These Pine Cones can be used to add some customization or to conceal a valve within your set.
      1204-BX Pine Cone
      • These Pine Cones can be used to add some customization or to conceal a valve within your set.
      1205-BX Pine Cone
      • These Pine Cones can be used to add some customization or to conceal a valve within your set.
      1210-BX Pine Cone
      • These Pine Cones can be used to add some customization or to conceal a valve within your set.
      1215-BX Pine Cone
      • These Pine Cones can be used to add some customization or to conceal a valve within your set.
      RW Glowing Ember
      • PART B (Glowing Embers) ONLY
      PB-5 Platinum Bright Embers 5 Grams Bag
      • Clean Burning, Luminous Embers for
      • Vented Gas Logs
      • For best use, mix with Standard Ember
      • Material to accent the Ember Bed.
      SD Silica Sand - 10 lb. bag
      • Sand for Natural Gas burner pan on vented log sets
      VC Volcanic Cinders - 5 lb. bag
      • Volcanic Cinder used to cover the fireplace floor
      VM Vermiculite - 1 lb. bag
      • Vermiculite for Liquid Propane burner pan on vented log sets
      VM-10 Vermiculite - 10 lb. bag
      • Vermiculite for Liquid Propane burner pan on vented log sets
      RW-10 Glowing Ember 10 lb. Bag
      • PART B (Glowing Embers) ONLY
      VCFP-S 3/8" Small Vocanic Cinders 5 gal.
      • 5 gal small Vocanic Cinders
      VCFP-L 1" to 3" Large Vocanic Cinders 5 gal.
      • 5 gal Large Vocanic Cinders
      SD-50 Silica Sand - 50 lb. bag
      • Sand for Natural Gas burner pan on vented log sets

       

      Downloads

      Order Confirmation:

      As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

      Order Shipment:

      Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at support@usfireplacestore.com

      Estimated Time of Arrival:

      We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

      Areas Covered:

      All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.

        Damages:

        It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

        Cancellations & Refunds:

        We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us at support@usfireplacestore.com before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.

        We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

        Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

        To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

        Our 110% Price Guarantee has some limitations:

        • Promotions such as rebates and buy one, get one free offer are not eligible
        • The item must be in stock on the competitors' website
        • The competitor must be an online store, they may not have a retail location
        • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
        • The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
        • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

        There may be brands excluded from that offer. Please contact us for further information.

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