Hargrove 36" Hargrove Select Single Side Vented Gas Log

Hargrove 36" Hargrove Select Single Side Vented Gas Log

Brand: Hargrove
Item Number: HSS3611AA

Regular price

$592.80

$624.00

YOU SAVE 5% ($31.20)


  • Estimated Arrival: Between and . (To All Contiguous States)

    ✔ Same-Day Order Processing
    ✔ Free Returns
    ✔ No Restocking Fees
    ✔ Financing Options Available

    Text or call 888-992-1556, start live chat, or email support@usfireplacestore.com with any questions. Our team is available to serve you 8:00 AM - 11:59 PM EST, 7 days a week.

    Overview

    For more than 35 years we have been creating the most beautiful and realistic gas logs available. We offer a full line of vented and vent-free gas logs in standard and large sizes, for single open and see-through fireplaces. If you desire to enhance your fireplace with gas logs, we have everything you need to make it happen!

    Description

    Hargrove's Fresh Cut log sets provide unburned, natural realism and a traditional look to your hearth with deep bark and intricate split wood textures.

    • Refractory materials capable of withstanding temps over 2000ºF
    • Crisp detail Hargrove is known for
    • Each log is hand-painted
    • Reinforced with metal mesh reinforcement for added strength and durability

    The Hargrove Select combines the excellence of detail found in Western Pine and the texture of the Grand Oak to bring beauty and warmth to your home

    • Available in 18", 21", 24", 30", 36", 42" and 48" sizes
    • Single Side and See Through Sets available
    • Works with E-Burner, H-Burner, Hidden Controls, and System 4 Burner kits
    • Available for Natural Gas or Liquid Propane (Liquid Propane up to 36")

        *Notes:

        • Burner System is not included with the log set and should be ordered separately. 
        • Remote controls are not included with Millivolt Safety Pilot, and High Capacity Millivolt Safety Pilot and should be ordered separately.

         

         Specification Sheet
        Single Side Fireplaces
        Set Size Model # Certified Models Weight
        (lbs)
        # of Logs in Set
        18" HSS1807AA ANSI/RGA2/72 41 7
        21" HSS2108AA ANSI/RGA2/72 54 8
        24" HSS2409AA ANSI/RGA2/72 69 9
        30" HSS3010AA ANSI/RGA2/72 94 10
        36" HSS3611AA ANSI/RGA2/72 107 11
        All Single Side sets above can be used with E-Burner, H-Burner, or System 4 Burner Kits

         *Note: Click to See Full Details of Fireplace Dimensions

        Vented Burner System Specification Sheet
        Natural Gas
        Burner System
        Certification Weight BTU Compatible Log Size
        36" E-Burner (R)RGA2/72 (C)ANSI Z.21.60 53 100,000 36"
        36" H-Burner (R)RGA2/72 (C)ANSI Z.21.60 53 100,000 36"
        36" Hidden Control Burner ANSI Z21.60 53 100,000 36"
        Propane
        36" E-Burner (R)RGA2/72 (C)ANSI Z.21.60 53 79,000 36"
        36" H-Burner System (R)RGA2/72 (C)ANSI Z.21.60 53 79,000
        36"
        36" System 4 Burner Non-Certified 40 90,000 36"
        36" Hidden Control Burner ANSI Z21.60 53 85,000 36"

        *Notes: 

        • E-Burner, H-Burner, and Hidden Control kits require a minimum of 14" of depth.
        • System 4 Burner kits require a minimum of 16" of depth.

        E-Burner and H-Burner kits include: Burner, custom 5/8" grate, sand, or vermiculite, embers, volcanic cinder, fittings, and a black, non-whistling flex connector.

        System 4 Burner Kits include: Burner, custom 5/8" grate, embers, volcanic cinder, fittings, and a black, non-whistling flex connector.

        Hidden Control Burner kits include: HC Burner, custom 5/8" grate, sand or vermiculite, embers, volcanic cinder, fittings, and black non-whistling flex connector

        Limited Warranty

         Refractory Logs Hargrove gas logs carry a limited lifetime warranty against any manufactured defect or breakage when installed indoors. A replacement will be available from the dealer at which the appliance was purchased. This warranty does not cover breakage caused by excessive handling once installed and fired. Products installed in outdoor applications carry a one (1) year limited warranty.
        Burner & Grate If the burner or grate fails due to deterioration within five (5) years of the verified purchase date, a free replacement will be made available from the dealer at which the appliance was purchased. Products installed in outdoor applications carry a one (1) year limited warranty
        All Other Parts If any assembled part should fail to operate or be found defective within two (2) years of the verified purchase date, a replacement will be available from the dealer at which the appliance was purchased. Products installed in outdoor applications carry a one (1) year limited warranty.

        Option and Accessories

        Click to see Burner Systems
        36" E-Burner Standard Kit
        • Available in 15” to 42” sizes
        • Compatible with 18" to 21" Log Size
        • Available with Match Light, Safety Pilot Valve, Latch Tap Safety Pilot w/Remote Control, Variable Flame Safety Pilot w/Remote Control, Millivolt Safety Pilot w/Wall Switch,and High Capacity Millivolt Safety Pilot w/Wall Switch
        • Single Burner that provides a large body of flame
        • Recommended for Fresh Cut Series Logs
        36" H-Burner Standard Kit
        • Available in 18” to 36” sizes
        • Compatible with 18" to 21" Log Size
        • Available with Match Light, Safety Pilot Valve, Latch Tap Safety Pilot w/Remote Control, Variable Flame Safety Pilot w/Remote Control, Millivolt Safety Pilot w/Wall Switch,and High Capacity Millivolt Safety Pilot w/Wall Switch
        • Dual Burner that provides a large body of flame and additional flame in front of the logs.
        • Recommended for Char and Radiant Heat Series Logs
        36" System 4 Burner Standard Kit - Specialized for LP Gas
        • Available in 18” to 42” sizes
        • Compatible with 18" to 21" Log Size
        • Available with Safety Pilot Valve, Latch Tap Safety Pilot w/Remote Control, and Variable Flame Safety Pilot w/Remote Control
        • A full-bodied flame that provides outstanding performance in liquid propane applications
        • Recommended for Fresh Cut, Char, and Radiant Heat Series Logs

        36" Hidden Control Vented Burner System with Manual Safety Pilot Valve

        • Available in 18" to 36" sizes
        • Compatible with 18" to 21" Log Size
        • Available with Safety Pilot Valve,  Variable Flame Safety Pilot, and Electronic Ignition w/Remote Control
        • Burner design hides control system from view
        • Recommended for use with Radiant, Charred, and Fresh Cut Styles

        AF-LCK Latch Tap Remote Control Upgrade Kit for Safety Pilot Valve

        • Latch-Tap Kit (ON/OFF) for Safety Pilot Remote Control (AF-CMT-PO) with RC-S6V-LT Remote Control Included

        AF-SCK Variable Flame Height Remote Control Upgrade Kit for Safety Pilot Valve

        • Variable Flame Height for AF-CMT-PO with RC-S6V-ST Remote Control Included
         
        Click to see Control Systems
        Cool Mount Manual Safety Pilot Valve
        • Turn the control knob to turn set on and adjust the main burner flame
        • Valve System is mounted using a flex connector allowing it to be located further from the main burner
        • Standing Pilot
        • Natural Gas or Liquid Propane 
        Cool Mount LatchTap Safety Pilot Valve with On/off Remote Control
        • Use Remote Control to turn the main burner on and off – flame can be adjusted with the valve control knob
        • Valve System is mounted using a flex connector allowing it to be located further from the main burn
        • Standing Pilot
        • Natural Gas or Liquid Propane
        Cool Mount Variable Safety Pilot with Variable Remote Control
        • Use Remote Control to turn the main burner on and off and adjust the flame height
        • Valve System is mounted using a flex connector allowing it to be located further from the main burn
        • Standing Pilot
        • Natural Gas or Liquid Propane
        Millivolt Safety Pilot with Wall Switch
        • Use Wall Switch to turn the main burner on and off
        • Valve is mounted in a forward position for optimal performance.
        • Natural Gas or Liquid Propane 
        Electronic Ignition Safety Pilot with Variable Flame Remote
        • Use Remote Control to activate the pilot, turn main burner on and off and adjust the flame height
        • Valve System is mounted using a flex connector allowing it to be located further from the main burn
        • No Standing Pilot
        • Natural Gas or Liquid Propane (Liquid Propane requires an LP conversion kit)
         
        Click to See Latch-Tap Controls and Switching Accessories
        WS-S6V-LT DC Operated Wireless Wall Switch
        • DC powered Wireless wall switch for Latch-Tap- remote features: on/off
        WS-S6V-WIRED DC Operated Wired Wall Switch
        • Flame Height Control Wall Switch for Latch-Tap (vented), Cumberland Char or Highland Glow (vent-free)
        BPBCS DC Operated Bark Chip Switch
        • DC powered bark chip switch for Latch-Tap System, on/off function
          
        Click to see Millivolt Controls and Switching Accessories
        RC-S12V-MV Millivolt DC operated on/off remote control
        • Kit includes 12 VDC remote/receiver - remote features: on/off function
        RC-I12V-BT Millivolt Remote & Bluetooth
        • Kit includes 12VDC Remote/Receiver & Bluetooth smartphone capability
        BT-IBUG Millivolt Bluetooth Module Control
        • Includes Bluetooth Module Control for smartphone capability
        RC-A110V-A Millivolt AC operated on/off remote control
        • Requires 110 volt A/C electricity - remote features: on/off function, child-proof switch
        BCS Bark Chip Switch
        • Bark chip switch, on/off function
        PCS Millivolt Pine Cone Switch
        • 2 Piece Pine Cone switch, on/off function
         
        Click to see Gas Log Accessories
        CK-6 Combo Kit
        • This kit includes a 1x pinecone, 1x twig and 4x bark chips to add to your fireplace
        CCKGO Charred Chip Kit
        • A kit of charred chips that can be used to add character to your log set
        • 4x Decorative charred chips for ember bed
        BCKGO Bark Chip Kit
        • 4x - Decorative Bark Chips for Ember Bed
        TK-2 Twig Kit
        • 2x - Decorative Twigs - #602CL, #1110CL
        DPCK-2 Pine Cone Kit
        • 2x - Decorative Pine Cones - #1201, #1203
        FCC-3 3x Decorative Charred Chips Kit
        • 3x - Decorative Charred Chips for Ember Bed
        FCC-7 7x Decorative Charred Chips Kit
        • 7x - Decorative Charred Chips for Ember Bed
        1203-BX Pine Cone
        • These Pine Cones can be used to add some customization or to conceal a valve within your set.
        1204-BX Pine Cone
        • These Pine Cones can be used to add some customization or to conceal a valve within your set.
        1205-BX Pine Cone
        • These Pine Cones can be used to add some customization or to conceal a valve within your set.
        1210-BX Pine Cone
        • These Pine Cones can be used to add some customization or to conceal a valve within your set.
        1215-BX Pine Cone
        • These Pine Cones can be used to add some customization or to conceal a valve within your set.
        RW Glowing Ember
        • PART B (Glowing Embers) ONLY
        PB-5 Platinum Bright Embers 5 Grams Bag
        • Clean Burning, Luminous Embers for
        • Vented Gas Logs
        • For best use, mix with Standard Ember
        • Material to accent the Ember Bed.
        SD Silica Sand - 10 lb. bag
        • Sand for Natural Gas burner pan on vented log sets
        VC Volcanic Cinders - 5 lb. bag
        • Volcanic Cinder used to cover the fireplace floor
        VM Vermiculite - 1 lb. bag
        • Vermiculite for Liquid Propane burner pan on vented log sets
        VM-10 Vermiculite - 10 lb. bag
        • Vermiculite for Liquid Propane burner pan on vented log sets
        RW-10 Glowing Ember 10 lb. Bag
        • PART B (Glowing Embers) ONLY
        VCFP-S 3/8" Small Vocanic Cinders 5 gal.
        • 5 gal small Vocanic Cinders
        VCFP-L 1" to 3" Large Vocanic Cinders 5 gal.
        • 5 gal Large Vocanic Cinders
        SD-50 Silica Sand - 50 lb. bag
        • Sand for Natural Gas burner pan on vented log sets

         

        Downloads

        Order Confirmation:

        As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

        Order Shipment:

        Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at support@usfireplacestore.com

        Estimated Time of Arrival:

        We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

        Areas Covered:

        All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.

          Damages:

          It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

          Cancellations & Refunds:

          We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us at support@usfireplacestore.com before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.

          We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

          Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

          To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

          Our 110% Price Guarantee has some limitations:

          • Promotions such as rebates and buy one, get one free offer are not eligible
          • The item must be in stock on the competitors' website
          • The competitor must be an online store, they may not have a retail location
          • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
          • The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
          • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

          There may be brands excluded from that offer. Please contact us for further information.

          Overview

          For more than 35 years we have been creating the most beautiful and realistic gas logs available. We offer a full line of vented and vent-free gas logs in standard and large sizes, for single open and see-through fireplaces. If you desire to enhance your fireplace with gas logs, we have everything you need to make it happen!

          Description

          Hargrove's Fresh Cut log sets provide unburned, natural realism and a traditional look to your hearth with deep bark and intricate split wood textures.

          • Refractory materials capable of withstanding temps over 2000ºF
          • Crisp detail Hargrove is known for
          • Each log is hand-painted
          • Reinforced with metal mesh reinforcement for added strength and durability

          The Hargrove Select combines the excellence of detail found in Western Pine and the texture of the Grand Oak to bring beauty and warmth to your home

          • Available in 18", 21", 24", 30", 36", 42" and 48" sizes
          • Single Side and See Through Sets available
          • Works with E-Burner, H-Burner, Hidden Controls, and System 4 Burner kits
          • Available for Natural Gas or Liquid Propane (Liquid Propane up to 36")

              *Notes:

              • Burner System is not included with the log set and should be ordered separately. 
              • Remote controls are not included with Millivolt Safety Pilot, and High Capacity Millivolt Safety Pilot and should be ordered separately.

               

               Specification Sheet
              Single Side Fireplaces
              Set Size Model # Certified Models Weight
              (lbs)
              # of Logs in Set
              18" HSS1807AA ANSI/RGA2/72 41 7
              21" HSS2108AA ANSI/RGA2/72 54 8
              24" HSS2409AA ANSI/RGA2/72 69 9
              30" HSS3010AA ANSI/RGA2/72 94 10
              36" HSS3611AA ANSI/RGA2/72 107 11
              All Single Side sets above can be used with E-Burner, H-Burner, or System 4 Burner Kits

               *Note: Click to See Full Details of Fireplace Dimensions

              Vented Burner System Specification Sheet
              Natural Gas
              Burner System
              Certification Weight BTU Compatible Log Size
              36" E-Burner (R)RGA2/72 (C)ANSI Z.21.60 53 100,000 36"
              36" H-Burner (R)RGA2/72 (C)ANSI Z.21.60 53 100,000 36"
              36" Hidden Control Burner ANSI Z21.60 53 100,000 36"
              Propane
              36" E-Burner (R)RGA2/72 (C)ANSI Z.21.60 53 79,000 36"
              36" H-Burner System (R)RGA2/72 (C)ANSI Z.21.60 53 79,000
              36"
              36" System 4 Burner Non-Certified 40 90,000 36"
              36" Hidden Control Burner ANSI Z21.60 53 85,000 36"

              *Notes: 

              • E-Burner, H-Burner, and Hidden Control kits require a minimum of 14" of depth.
              • System 4 Burner kits require a minimum of 16" of depth.

              E-Burner and H-Burner kits include: Burner, custom 5/8" grate, sand, or vermiculite, embers, volcanic cinder, fittings, and a black, non-whistling flex connector.

              System 4 Burner Kits include: Burner, custom 5/8" grate, embers, volcanic cinder, fittings, and a black, non-whistling flex connector.

              Hidden Control Burner kits include: HC Burner, custom 5/8" grate, sand or vermiculite, embers, volcanic cinder, fittings, and black non-whistling flex connector

              Limited Warranty

               Refractory Logs Hargrove gas logs carry a limited lifetime warranty against any manufactured defect or breakage when installed indoors. A replacement will be available from the dealer at which the appliance was purchased. This warranty does not cover breakage caused by excessive handling once installed and fired. Products installed in outdoor applications carry a one (1) year limited warranty.
              Burner & Grate If the burner or grate fails due to deterioration within five (5) years of the verified purchase date, a free replacement will be made available from the dealer at which the appliance was purchased. Products installed in outdoor applications carry a one (1) year limited warranty
              All Other Parts If any assembled part should fail to operate or be found defective within two (2) years of the verified purchase date, a replacement will be available from the dealer at which the appliance was purchased. Products installed in outdoor applications carry a one (1) year limited warranty.

              Option and Accessories

              Click to see Burner Systems
              36" E-Burner Standard Kit
              • Available in 15” to 42” sizes
              • Compatible with 18" to 21" Log Size
              • Available with Match Light, Safety Pilot Valve, Latch Tap Safety Pilot w/Remote Control, Variable Flame Safety Pilot w/Remote Control, Millivolt Safety Pilot w/Wall Switch,and High Capacity Millivolt Safety Pilot w/Wall Switch
              • Single Burner that provides a large body of flame
              • Recommended for Fresh Cut Series Logs
              36" H-Burner Standard Kit
              • Available in 18” to 36” sizes
              • Compatible with 18" to 21" Log Size
              • Available with Match Light, Safety Pilot Valve, Latch Tap Safety Pilot w/Remote Control, Variable Flame Safety Pilot w/Remote Control, Millivolt Safety Pilot w/Wall Switch,and High Capacity Millivolt Safety Pilot w/Wall Switch
              • Dual Burner that provides a large body of flame and additional flame in front of the logs.
              • Recommended for Char and Radiant Heat Series Logs
              36" System 4 Burner Standard Kit - Specialized for LP Gas
              • Available in 18” to 42” sizes
              • Compatible with 18" to 21" Log Size
              • Available with Safety Pilot Valve, Latch Tap Safety Pilot w/Remote Control, and Variable Flame Safety Pilot w/Remote Control
              • A full-bodied flame that provides outstanding performance in liquid propane applications
              • Recommended for Fresh Cut, Char, and Radiant Heat Series Logs

              36" Hidden Control Vented Burner System with Manual Safety Pilot Valve

              • Available in 18" to 36" sizes
              • Compatible with 18" to 21" Log Size
              • Available with Safety Pilot Valve,  Variable Flame Safety Pilot, and Electronic Ignition w/Remote Control
              • Burner design hides control system from view
              • Recommended for use with Radiant, Charred, and Fresh Cut Styles

              AF-LCK Latch Tap Remote Control Upgrade Kit for Safety Pilot Valve

              • Latch-Tap Kit (ON/OFF) for Safety Pilot Remote Control (AF-CMT-PO) with RC-S6V-LT Remote Control Included

              AF-SCK Variable Flame Height Remote Control Upgrade Kit for Safety Pilot Valve

              • Variable Flame Height for AF-CMT-PO with RC-S6V-ST Remote Control Included
               
              Click to see Control Systems
              Cool Mount Manual Safety Pilot Valve
              • Turn the control knob to turn set on and adjust the main burner flame
              • Valve System is mounted using a flex connector allowing it to be located further from the main burner
              • Standing Pilot
              • Natural Gas or Liquid Propane 
              Cool Mount LatchTap Safety Pilot Valve with On/off Remote Control
              • Use Remote Control to turn the main burner on and off – flame can be adjusted with the valve control knob
              • Valve System is mounted using a flex connector allowing it to be located further from the main burn
              • Standing Pilot
              • Natural Gas or Liquid Propane
              Cool Mount Variable Safety Pilot with Variable Remote Control
              • Use Remote Control to turn the main burner on and off and adjust the flame height
              • Valve System is mounted using a flex connector allowing it to be located further from the main burn
              • Standing Pilot
              • Natural Gas or Liquid Propane
              Millivolt Safety Pilot with Wall Switch
              • Use Wall Switch to turn the main burner on and off
              • Valve is mounted in a forward position for optimal performance.
              • Natural Gas or Liquid Propane 
              Electronic Ignition Safety Pilot with Variable Flame Remote
              • Use Remote Control to activate the pilot, turn main burner on and off and adjust the flame height
              • Valve System is mounted using a flex connector allowing it to be located further from the main burn
              • No Standing Pilot
              • Natural Gas or Liquid Propane (Liquid Propane requires an LP conversion kit)
               
              Click to See Latch-Tap Controls and Switching Accessories
              WS-S6V-LT DC Operated Wireless Wall Switch
              • DC powered Wireless wall switch for Latch-Tap- remote features: on/off
              WS-S6V-WIRED DC Operated Wired Wall Switch
              • Flame Height Control Wall Switch for Latch-Tap (vented), Cumberland Char or Highland Glow (vent-free)
              BPBCS DC Operated Bark Chip Switch
              • DC powered bark chip switch for Latch-Tap System, on/off function
                
              Click to see Millivolt Controls and Switching Accessories
              RC-S12V-MV Millivolt DC operated on/off remote control
              • Kit includes 12 VDC remote/receiver - remote features: on/off function
              RC-I12V-BT Millivolt Remote & Bluetooth
              • Kit includes 12VDC Remote/Receiver & Bluetooth smartphone capability
              BT-IBUG Millivolt Bluetooth Module Control
              • Includes Bluetooth Module Control for smartphone capability
              RC-A110V-A Millivolt AC operated on/off remote control
              • Requires 110 volt A/C electricity - remote features: on/off function, child-proof switch
              BCS Bark Chip Switch
              • Bark chip switch, on/off function
              PCS Millivolt Pine Cone Switch
              • 2 Piece Pine Cone switch, on/off function
               
              Click to see Gas Log Accessories
              CK-6 Combo Kit
              • This kit includes a 1x pinecone, 1x twig and 4x bark chips to add to your fireplace
              CCKGO Charred Chip Kit
              • A kit of charred chips that can be used to add character to your log set
              • 4x Decorative charred chips for ember bed
              BCKGO Bark Chip Kit
              • 4x - Decorative Bark Chips for Ember Bed
              TK-2 Twig Kit
              • 2x - Decorative Twigs - #602CL, #1110CL
              DPCK-2 Pine Cone Kit
              • 2x - Decorative Pine Cones - #1201, #1203
              FCC-3 3x Decorative Charred Chips Kit
              • 3x - Decorative Charred Chips for Ember Bed
              FCC-7 7x Decorative Charred Chips Kit
              • 7x - Decorative Charred Chips for Ember Bed
              1203-BX Pine Cone
              • These Pine Cones can be used to add some customization or to conceal a valve within your set.
              1204-BX Pine Cone
              • These Pine Cones can be used to add some customization or to conceal a valve within your set.
              1205-BX Pine Cone
              • These Pine Cones can be used to add some customization or to conceal a valve within your set.
              1210-BX Pine Cone
              • These Pine Cones can be used to add some customization or to conceal a valve within your set.
              1215-BX Pine Cone
              • These Pine Cones can be used to add some customization or to conceal a valve within your set.
              RW Glowing Ember
              • PART B (Glowing Embers) ONLY
              PB-5 Platinum Bright Embers 5 Grams Bag
              • Clean Burning, Luminous Embers for
              • Vented Gas Logs
              • For best use, mix with Standard Ember
              • Material to accent the Ember Bed.
              SD Silica Sand - 10 lb. bag
              • Sand for Natural Gas burner pan on vented log sets
              VC Volcanic Cinders - 5 lb. bag
              • Volcanic Cinder used to cover the fireplace floor
              VM Vermiculite - 1 lb. bag
              • Vermiculite for Liquid Propane burner pan on vented log sets
              VM-10 Vermiculite - 10 lb. bag
              • Vermiculite for Liquid Propane burner pan on vented log sets
              RW-10 Glowing Ember 10 lb. Bag
              • PART B (Glowing Embers) ONLY
              VCFP-S 3/8" Small Vocanic Cinders 5 gal.
              • 5 gal small Vocanic Cinders
              VCFP-L 1" to 3" Large Vocanic Cinders 5 gal.
              • 5 gal Large Vocanic Cinders
              SD-50 Silica Sand - 50 lb. bag
              • Sand for Natural Gas burner pan on vented log sets

               

              Downloads

              Order Confirmation:

              As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

              Order Shipment:

              Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at support@usfireplacestore.com

              Estimated Time of Arrival:

              We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

              Areas Covered:

              All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.

                Damages:

                It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

                Cancellations & Refunds:

                We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us at support@usfireplacestore.com before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.

                We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

                Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

                To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

                Our 110% Price Guarantee has some limitations:

                • Promotions such as rebates and buy one, get one free offer are not eligible
                • The item must be in stock on the competitors' website
                • The competitor must be an online store, they may not have a retail location
                • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
                • The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
                • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

                There may be brands excluded from that offer. Please contact us for further information.

                QUESTIONS & ANSWERS

                Have a Question?

                Be the first to ask a question about this.

                Ask a Question