Napoleon Acies 38" Single Sided Linear Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Acies 38" Single Sided Linear Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Acies 38" Single Sided Linear Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Acies 38" Single Sided Linear Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Acies 38" Single Sided Linear Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Acies 38" Single Sided Linear Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Acies 38" Single Sided Linear Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Acies 38" Single Sided Linear Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Acies 38" Single Sided Linear Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Acies 38" Single Sided Linear Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Acies 38" Single Sided Linear Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Acies 38" Single Sided Linear Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Acies 38" Single Sided Linear Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Acies 38" Single Sided Linear Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Acies 38" Single Sided Linear Direct Vent Gas Fireplace - US Fireplace Store

Napoleon Acies 38" Single Sided Linear Direct Vent Gas Fireplace

Brand: Napoleon
Item Number: L38N

Regular price

$3,299.00

$4,059.99

YOU SAVE 19% ($760.99)

  • Estimated Arrival: Between Feb 26 and Mar 08. (To All Contiguous States)

    ✔ Same-Day Order Processing
    ✔ Free Returns
    ✔ No Restocking Fees
    ✔ Financing Options Available

    Text or call 888-992-1556, start live chat, or email support@usfireplacestore.com with any questions. We are at your disposal 8:00 AM - 11:59 PM EST, 7 days a week.

    Acies™  Series

    Breathtaking Ambiance

    With a sleek linear design and a multitude of designer options, Napoleon’s Acies™ series gas fireplaces provide a complete luxurious experience delivered courtesy
    of their new Divinity™ flame pattern. Available as a single sided or a two sided
    See Thru model, the radiant glow is enjoyed through the CRYSTALINE™ ember
    bed* with the option of adding Beach Fire, Shore Fire, Mineral Rock media
    enhancement kits and more! 

    Features

    • Offered in two sizes, four models 38" & 50"
    • Available in Single Sided and See Thru  Models
    • Black Standard Safety Barrier included
    • SIT Proflame II system (remote not included)
    • Available in Natural Gas and Propane (Conversion Kit available in Optional Accessories)
    • Up to 24,000 BTU's
    • Easy access air control for fast and precise air shutter adjustments
    • Manual Hi/Lo flame adjustment
    • Fuel saving electronic ignition with battery back-up
    • Divinity flame pattern provides heightened peaks and valleys
    • New Premium Birch Log Media Kit available
    • Optional Fronts and 1" Finishing Trims available in black and stainless steel
    • Optional MIRRO-FLAME Porcelain Reflective Radiant Panels available
    • Optional media includes: Nickel Stix, Mineral Rock Kit, Shore and Beach Fire Media Kits, Glass Ember Media and Glass Beads in various colors!
    • Optional eFIRE Remote App - Total control of your fireplace from the convenience of your mobile device

    Specifications

    Max BTU Output 24,000 BTU's
    Product Dimensions 53 5/16" W x 41 3/16" H x 17 11/16" D
    Size 38 Inch
    Color Black
    Propane min/max gas inlet pressure 11"/13" WC
    Natural gas min/max gas inlet pressure 4.5"/13" WC
    Framing dimensions 53 13/16" W x 73" H x 17 15/16" D
    Actual viewing area 40 3/4" W x 18 5/8" H
    Valve type Intermittent pilot (IPI)


    Options & Accessories

    1" Finishing Trim Kit

    • One-inch finishing fireplace trim
    • Available in two attractive finishes Black and Stainless Steel
    • Designed to cover any gap existing between the fireplace and surrounding wall
    • Features an adjustable depth attachment for mounting flexibility

    FT38SS

    FT38K

     

     

    Surround & Barrier

    *Note: Black Standard Safety Barrier included for FREE

      

    SSB38SS Brushed Stainless Steel Safety Barrier

  • Color: Stainless Steel
  • Provides screen for installed fireplace
  • Guards the fireplace from accidental debris
  •  

    SLF38SS / SLF38K Surround with Premium Safety Barrier

    • Size: 42 Inches x 20 Inches
    • Product Dimensions: 41.5" W x 19.8" H
    • Color: Stainless Steel or Black
    • High-quality, brushed stainless steel finish or sleek, classic black finish
    • Includes protective surround and barrier screen

     

     

    Mirro-Flame Porcelain Reflective Radiant Panels

      The reflective radiant panels of Napoleon add beauty to your already glorious fire. The Mirro-Flame end panels also provide a larger frame to your Napoleon Fireplace while also withstanding the high heat of your hearth protecting the firebox.

    Click to see Decorative Rocks Kits &  Media Accessories

     


    LDNS

    Designer Fire Art - Nickel Stix; nickel plated 

     

     

    EMT38 - Media Tray

    This Napoleon fireplace media tray is perfect for any modern media kit.It fits any Napoleon fireplace and protects any media from being damaged by the flames of the burner.
    • Type: Media Tray
    • Required for Shore Fire Kit, Mineral Rock Kit, Beach Fire Kit, Birch Log Kit and Contemporary Log Kit Media Kits
    • Protects fireplace from being damaged by media

     


    SFKM

    Napoleon Shore Fire Kit, Mixture of Rocks, Sand, Vermiculite & Glass (Includes Tray)

    MRKS

    Napoleon Mineral Rock Kit (Recommended with Shore Fire Kit)

    W361-0239-BULK

    Ambient-Glow  Embers - Pack of 50

    • Type: Embers
    • Fireplace Media
    • Master Pack of 50
    • Ambient-Glow Fireplace Embers
    • A great complement to your existing outdoor heating appliance
    • Enjoy the cool night around the fire with no smell and smoke

     

    Click to see Decorative Log Sets

    BLKS

    Napoleon Birch Log Kit (Recommended with Shore Fire Kit)

    CLKS

    Napoleon Contemporary Log Kit

    BFKM

    Napoleon Beach Fire Kit (Recommended with Shore Fire Kit)

     

    Click to see Decorative Glass Ember Media
     

    MKGA

    • media kit; glass embers - amber 

    MKGB

    • media kit; glass embers - blue

    MKGC

    • media kit; glass embers - clear


    MKGK

    • media kit; glass embers - black

    MKGR

    • media kit; glass embers - red


    MKGT

    • Napoleon media kit ; glass embers - topaz

     

    Click to see Decorative Glass Beads Media

     

     

    MKBA

    • Napoleon media kit; glass beads - amber

    MKBB

    • Napoleon media kit; glass beads - blue

    MKBC

    • Napoleon media kit ; glass beads - clear

    MKBK

    • Napoleon media kit; glass beads - black

    MKBR

    • Napoleon media kit; glass beads - red

    MKBT

    • Napoleon media kit ; glass beads - topaz

     

    Click to see Heat Circulation Option
     

    Hot Air Distribution Kit-LHAD

    With this Napoleon Hot Air Distribution Kit you can maximize the heating capability of your Napoleon direct vent fireplace.It manages heat produced by the fireplace by expelling it safely and efficiently into the areas of the home that you wish to heat. 

    • Maximizes house-wide heating efficiency
    • For use with a variety of Napoleon fireplaces
    • Includes all assembly items for an easy and secure installation
    • Effectively distributes hot air from unit to heat adjacent rooms

     

     

    Hot Air Exhaust Kit - GA-72

    Hot Air Exhaust Kit

    This Napoleon Hot Air Distribution for Gas Fireplaces is an exterior vent termination that provides convenient air circulation for any gas fireplace. 

    • Napoleon Hot Air Distribution Vent for Gas Fireplaces
    • Includes an exhaust kit for installation
    • Exterior vent termination
    • LHAD also required

     

     

     

     Click to see Control Options
    • F45 Remote Control, On/Off with Digital Screen
     

    The remote provides convenient on/off control of a Napoleon appliance and features convenient battery-operated, hand-held design. You can check out the function on an easy-to-read digital screen, making the F45 remote one of the most versatile, user-friendly remotes on the market.

    Includes: Transmitter remote, remote cradle, receiver box, wall plate, wires with connectors, batteries, and instruction manual

      • F60 Remote Control, Thermostatic On/Off with Digital Screen
       

      With this remote you get on/off thermostatic control, battery-operated, hand-held design, and an easy-to-read digital screen. The 2-degree temperature swing reduces that annoying short on/off cycling, and it can be set to check the room temperature every 60 seconds and react accordingly. Simplicity, function, and value make the F60 a great choice for your Napoleon appliance

      Includes: Transmitter remote, remote cradle, receiver box, wall plate, wires with connectors, batteries, and instruction manual


       

      • W660-0081 Wall-Mounted Digital Thermostat
       
      • Napoleon W660-0081 Wall Mounted Digital Thermostat
      • Thermostat gives homeowner greater control of temperature
      • Mounts easily on the wall for easy access
      • Digital readout makes operation a snap
      • Temperature control for greater comfort level
        • EFC eFIRE Bluetooth Advanced Remote
         

        The EFC eFIRE Blue Tooth Advanced with Proflame II Remote by Napoleon offers a premium Bluetooth compatibility accessory for Napoleon fireplaces. The eFire Bluetooth system includes the Proflame II Remote System to bring a level of convenience to your fire feature that you've always wanted. Just download Napoleon's eFire App to your smartphone and flame height, fan speed and fireplace lighting control will be right at your fingertips!

        • Operations include: Turning your fireplace on and off, turning the flame up and down, adjusting your blower, setting a timer, adjusts lighting, adjusts light colors, and has a customizable interface
        • For Electronic Ignition Systems Only
        • Compatible with Natural Gas and Liquid Propane Fuel Systems


         

         

        Click to see Power Vent Accessories
         

        GPV Power Vent Kit
        • Ideal for situations where standard direct vent configurations aren't possible
        • Allows vent terminations to be above or below the fireplace
        • Can "snake" around obstacles
        • Extends from 10 to 110 ft.
        • Includes a 20 ft. cord/wire harness and electronic junction control box
        • Suitable for use with some direct vent Napoleon fireplaces that require 4" x 7" venting systems

        *Note: The GPV Power Vent Terminal must be used in conjunction with an adaptor.

        Power Vent Adaptor Kit

         

         

        Conversion Kit

        Napoleon Conversion Kit - Natural Gas to Propane for 38" Acies Fireplace

        Warranty

        Napoleon Gas Appliance President’s Lifetime Limited Warranty

        Refer to product manual for full warranty details. 

        Downloads

         

        Order Confirmation:

        As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

        Order Shipment:

        Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at support@usfireplacestore.com

        Estimated Time of Arrival:

        We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

        Areas Covered:

        All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.

          Damages:

          It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

          Cancellations & Refunds:

          We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us at support@usfireplacestore.com before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.

          We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

          Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

          To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

          Our 110% Price Guarantee has some limitations:

          • Promotions such as rebates and buy one, get one free offer are not eligible
          • The item must be in stock on the competitors' website
          • The competitor must be an online store, they may not have a retail location
          • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
          • The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
          • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

          There may be brands excluded from that offer. Please contact us for further information.

          Acies™  Series

          Breathtaking Ambiance

          With a sleek linear design and a multitude of designer options, Napoleon’s Acies™ series gas fireplaces provide a complete luxurious experience delivered courtesy
          of their new Divinity™ flame pattern. Available as a single sided or a two sided
          See Thru model, the radiant glow is enjoyed through the CRYSTALINE™ ember
          bed* with the option of adding Beach Fire, Shore Fire, Mineral Rock media
          enhancement kits and more! 

          Features

          • Offered in two sizes, four models 38" & 50"
          • Available in Single Sided and See Thru  Models
          • Black Standard Safety Barrier included
          • SIT Proflame II system (remote not included)
          • Available in Natural Gas and Propane (Conversion Kit available in Optional Accessories)
          • Up to 24,000 BTU's
          • Easy access air control for fast and precise air shutter adjustments
          • Manual Hi/Lo flame adjustment
          • Fuel saving electronic ignition with battery back-up
          • Divinity flame pattern provides heightened peaks and valleys
          • New Premium Birch Log Media Kit available
          • Optional Fronts and 1" Finishing Trims available in black and stainless steel
          • Optional MIRRO-FLAME Porcelain Reflective Radiant Panels available
          • Optional media includes: Nickel Stix, Mineral Rock Kit, Shore and Beach Fire Media Kits, Glass Ember Media and Glass Beads in various colors!
          • Optional eFIRE Remote App - Total control of your fireplace from the convenience of your mobile device

          Specifications

          Max BTU Output 24,000 BTU's
          Product Dimensions 53 5/16" W x 41 3/16" H x 17 11/16" D
          Size 38 Inch
          Color Black
          Propane min/max gas inlet pressure 11"/13" WC
          Natural gas min/max gas inlet pressure 4.5"/13" WC
          Framing dimensions 53 13/16" W x 73" H x 17 15/16" D
          Actual viewing area 40 3/4" W x 18 5/8" H
          Valve type Intermittent pilot (IPI)


          Options & Accessories

          1" Finishing Trim Kit

          • One-inch finishing fireplace trim
          • Available in two attractive finishes Black and Stainless Steel
          • Designed to cover any gap existing between the fireplace and surrounding wall
          • Features an adjustable depth attachment for mounting flexibility

          FT38SS

          FT38K

           

           

          Surround & Barrier

          *Note: Black Standard Safety Barrier included for FREE

            

          SSB38SS Brushed Stainless Steel Safety Barrier

        • Color: Stainless Steel
        • Provides screen for installed fireplace
        • Guards the fireplace from accidental debris
        •  

          SLF38SS / SLF38K Surround with Premium Safety Barrier

          • Size: 42 Inches x 20 Inches
          • Product Dimensions: 41.5" W x 19.8" H
          • Color: Stainless Steel or Black
          • High-quality, brushed stainless steel finish or sleek, classic black finish
          • Includes protective surround and barrier screen

           

           

          Mirro-Flame Porcelain Reflective Radiant Panels

            The reflective radiant panels of Napoleon add beauty to your already glorious fire. The Mirro-Flame end panels also provide a larger frame to your Napoleon Fireplace while also withstanding the high heat of your hearth protecting the firebox.

          Click to see Decorative Rocks Kits &  Media Accessories

           


          LDNS

          Designer Fire Art - Nickel Stix; nickel plated 

           

           

          EMT38 - Media Tray

          This Napoleon fireplace media tray is perfect for any modern media kit.It fits any Napoleon fireplace and protects any media from being damaged by the flames of the burner.
          • Type: Media Tray
          • Required for Shore Fire Kit, Mineral Rock Kit, Beach Fire Kit, Birch Log Kit and Contemporary Log Kit Media Kits
          • Protects fireplace from being damaged by media

           


          SFKM

          Napoleon Shore Fire Kit, Mixture of Rocks, Sand, Vermiculite & Glass (Includes Tray)

          MRKS

          Napoleon Mineral Rock Kit (Recommended with Shore Fire Kit)

          W361-0239-BULK

          Ambient-Glow  Embers - Pack of 50

          • Type: Embers
          • Fireplace Media
          • Master Pack of 50
          • Ambient-Glow Fireplace Embers
          • A great complement to your existing outdoor heating appliance
          • Enjoy the cool night around the fire with no smell and smoke

           

          Click to see Decorative Log Sets

          BLKS

          Napoleon Birch Log Kit (Recommended with Shore Fire Kit)

          CLKS

          Napoleon Contemporary Log Kit

          BFKM

          Napoleon Beach Fire Kit (Recommended with Shore Fire Kit)

           

          Click to see Decorative Glass Ember Media
           

          MKGA

          • media kit; glass embers - amber 

          MKGB

          • media kit; glass embers - blue

          MKGC

          • media kit; glass embers - clear


          MKGK

          • media kit; glass embers - black

          MKGR

          • media kit; glass embers - red


          MKGT

          • Napoleon media kit ; glass embers - topaz

           

          Click to see Decorative Glass Beads Media

           

           

          MKBA

          • Napoleon media kit; glass beads - amber

          MKBB

          • Napoleon media kit; glass beads - blue

          MKBC

          • Napoleon media kit ; glass beads - clear

          MKBK

          • Napoleon media kit; glass beads - black

          MKBR

          • Napoleon media kit; glass beads - red

          MKBT

          • Napoleon media kit ; glass beads - topaz

           

          Click to see Heat Circulation Option
           

          Hot Air Distribution Kit-LHAD

          With this Napoleon Hot Air Distribution Kit you can maximize the heating capability of your Napoleon direct vent fireplace.It manages heat produced by the fireplace by expelling it safely and efficiently into the areas of the home that you wish to heat. 

          • Maximizes house-wide heating efficiency
          • For use with a variety of Napoleon fireplaces
          • Includes all assembly items for an easy and secure installation
          • Effectively distributes hot air from unit to heat adjacent rooms

           

           

          Hot Air Exhaust Kit - GA-72

          Hot Air Exhaust Kit

          This Napoleon Hot Air Distribution for Gas Fireplaces is an exterior vent termination that provides convenient air circulation for any gas fireplace. 

          • Napoleon Hot Air Distribution Vent for Gas Fireplaces
          • Includes an exhaust kit for installation
          • Exterior vent termination
          • LHAD also required

           

           

           

           Click to see Control Options
          • F45 Remote Control, On/Off with Digital Screen
           

          The remote provides convenient on/off control of a Napoleon appliance and features convenient battery-operated, hand-held design. You can check out the function on an easy-to-read digital screen, making the F45 remote one of the most versatile, user-friendly remotes on the market.

          Includes: Transmitter remote, remote cradle, receiver box, wall plate, wires with connectors, batteries, and instruction manual

            • F60 Remote Control, Thermostatic On/Off with Digital Screen
             

            With this remote you get on/off thermostatic control, battery-operated, hand-held design, and an easy-to-read digital screen. The 2-degree temperature swing reduces that annoying short on/off cycling, and it can be set to check the room temperature every 60 seconds and react accordingly. Simplicity, function, and value make the F60 a great choice for your Napoleon appliance

            Includes: Transmitter remote, remote cradle, receiver box, wall plate, wires with connectors, batteries, and instruction manual


             

            • W660-0081 Wall-Mounted Digital Thermostat
             
            • Napoleon W660-0081 Wall Mounted Digital Thermostat
            • Thermostat gives homeowner greater control of temperature
            • Mounts easily on the wall for easy access
            • Digital readout makes operation a snap
            • Temperature control for greater comfort level
              • EFC eFIRE Bluetooth Advanced Remote
               

              The EFC eFIRE Blue Tooth Advanced with Proflame II Remote by Napoleon offers a premium Bluetooth compatibility accessory for Napoleon fireplaces. The eFire Bluetooth system includes the Proflame II Remote System to bring a level of convenience to your fire feature that you've always wanted. Just download Napoleon's eFire App to your smartphone and flame height, fan speed and fireplace lighting control will be right at your fingertips!

              • Operations include: Turning your fireplace on and off, turning the flame up and down, adjusting your blower, setting a timer, adjusts lighting, adjusts light colors, and has a customizable interface
              • For Electronic Ignition Systems Only
              • Compatible with Natural Gas and Liquid Propane Fuel Systems


               

               

              Click to see Power Vent Accessories
               

              GPV Power Vent Kit
              • Ideal for situations where standard direct vent configurations aren't possible
              • Allows vent terminations to be above or below the fireplace
              • Can "snake" around obstacles
              • Extends from 10 to 110 ft.
              • Includes a 20 ft. cord/wire harness and electronic junction control box
              • Suitable for use with some direct vent Napoleon fireplaces that require 4" x 7" venting systems

              *Note: The GPV Power Vent Terminal must be used in conjunction with an adaptor.

              Power Vent Adaptor Kit

               

               

              Conversion Kit

              Napoleon Conversion Kit - Natural Gas to Propane for 38" Acies Fireplace

              Warranty

              Napoleon Gas Appliance President’s Lifetime Limited Warranty

              Refer to product manual for full warranty details. 

              Downloads

               

              Order Confirmation:

              As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

              Order Shipment:

              Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at support@usfireplacestore.com

              Estimated Time of Arrival:

              We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

              Areas Covered:

              All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.

                Damages:

                It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

                Cancellations & Refunds:

                We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us at support@usfireplacestore.com before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.

                We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

                Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

                To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

                Our 110% Price Guarantee has some limitations:

                • Promotions such as rebates and buy one, get one free offer are not eligible
                • The item must be in stock on the competitors' website
                • The competitor must be an online store, they may not have a retail location
                • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
                • The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
                • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

                There may be brands excluded from that offer. Please contact us for further information.

                QUESTIONS & ANSWERS

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