Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace - US Fireplace Store

Napoleon Ascent Linear Series 36" Direct Vent Gas Fireplace

Brand: Napoleon
Item Number: BL36NTE-1

Regular price $2,249.00

$2,249.00

  • Estimated Arrival: Between Apr 14 and Apr 24. (To All Contiguous States)

    ✔ Same-Day Order Processing
    ✔ Free Returns
    ✔ No Restocking Fees
    ✔ Financing Options Available

    Text or call 888-992-1556, start live chat, or email support@usfireplacestore.com with any questions. We are at your disposal 8:00 AM - 11:59 PM EST, 7 days a week.

    Ascent Linear Series

    Radiant Heat & Flame Innovation

    The Napoleon Ascent™ Linear Series are perfect for homeowners, remodelers and custom builders. The Ascent™ Linear 36 and Ascent™ Linear 46 come standard with an exclusive Topaz CRYSTALINE™ ember bed that can be switched out to a completely new look and feel with the Shore Fire, Beach Fire and Mineral Rock Kits which include a variety of rocks, sand, logs and vermiculite.

    Ascent Linear 36

    Make the Napoleon Ascent™ linear gas fireplace the ideal finishing touch for your home. Customize the look by adding optional media enhancement kits like the natural and nautical feeling Beach Fire or Shore Fire kits. The earthy Mineral Rock kit is another colorful option and can be mixed and matched with the other kits to create a truly unique look. The eFIRE app allows you to control the fireplace from your favorite mobile device. The Ascent™ Linear adds sparkling luxury to any room with the topaz CRYSTALINE™ ember bed, wherever it’s installed.

    Safety Screens
    Napoleon, leaders in design & technology have developed safety screens with aesthetically pleasing designs for every gas appliance to ensure ultimate safety and peace of mind for your family.


    Direct Vent Technology
    Napoleon’s Direct Vent Gas Fireplaces do not require a chimney and can be vented directly through a wall or roof. The direct vent draws its combustion air from outside while venting to the same outside atmosphere.

    Mobile Device Controlled
    Napoleon’s eFIRE app will revolutionize the way you use your fireplace. We have cracked the code and present to you the first fireplace to be controlled by Bluetooth® technology, using an intuitive app on your mobile device. Napoleon’s eFIRE app controls every function of your fireplace including; on/off, flame height and blower speed for total convenience. (Optional for the Ascent Linear Series)

    Features

    • Clean face design with high quality safety barrier included
    • Offered in two sizes, 36" and 46"
    • CRYSTALINE ember bed comes with Topaz crushed glass included
    • Up to 17,500 BTUs
    • Optimized burner performance
    • SIT Proflame II system (remote not included)
    • Non-combustible material included, no steel framing required
    • Low profile optional fronts available in black and stainless steel
    • Easy access air control for fast and precise air shutter adjustments
    • Electronic Ignition Including Hi/Lo Flame adjustment
    • Optional eFIRE controller kit - Total control of your fireplace from the convenience of your mobile device
    • Optional Proflame II Remote Control
    • Optional blower kits available
    • Optional media includes: Mineral Rock Kit, Shore Fire Kit and Beach Fire Kits, Glass Ember and Glass Beads in various colors!
    • Optional AMBIENT-GLOW metal fibers are designed to enhance the glowing embers on gas fires
    • Available in Natural Gas and Propane (Conversion Kit available in Optional Accessories)
    • Specific Use Options: Mobile Home Approved / Bedroom Approved

    Specifications

    Max BTU Output 17,500 BTU's
    Product Dimensions 39 1/16" x 35 15/16" x 15 3/4" (H x W x D)
    Size 36 Inch
    Color Black
    Venting Size 4x7-inch
    Venting Style Top Vent
    Framing dimensions 39.375 x 36.5 x 16 inches (H x W x D)
    Ignition type Electronic Ignition


    Options & Accessories

    Mirro-Flame Porcelain Reflective Radiant Panels

      The reflective radiant panels of Napoleon add beauty to your already glorious fire. The Mirro-Flame end panels also provide a larger frame to your Napoleon Fireplace while also withstanding the high heat of your hearth protecting the firebox.

     

    Click to see Surround Options

    *Note: Black Standard Safety Barrier included for FREE

      

    Premium Brushed Stainless Steel Surround

  • Size: 36 Inch
  • Color: Stainless Steel
  • Optional accessory
  • Stainless steel surround
  • Classic Black Surround 

    • Size: 36 Inch
    • Color: Black
    • 1-year limited warranty
    • Specifically designed for the Ascent linear 36" fireplace

     

     

    Click to see Decorative Rocks Kits &  Media Accessories

     

    BFKXS

    Napoleon Beach Fire Kit (Recommended with Shore Fire Kit)


       


      SFKS

      Napoleon Shore Fire Kit, Mixture of Rocks, Sand, Vermiculite & Glass (Includes Tray)

      MRKXS

      Napoleon Mineral Rock Kit (Recommended with Shore Fire Kit)

      W361-0239-BULK

      Ambient-Glow  Embers - Pack of 50

      • Type: Embers
      • Fireplace Media
      • Master Pack of 50
      • Ambient-Glow Fireplace Embers
      • A great complement to your existing outdoor heating appliance
      • Enjoy the cool night around the fire with no smell and smoke

       

      Click to see Decorative Glass Ember Media
       

      MKGA

      • media kit; glass embers - amber 

      MKGB

      • media kit; glass embers - blue

      MKGC

      • media kit; glass embers - clear


      MKGK

      • media kit; glass embers - black

      MKGR

      • media kit; glass embers - red


      MKGT

      • Napoleon media kit ; glass embers - topaz

       

      Click to see Decorative Glass Beads Media

       

       

      MKBA

      • Napoleon media kit; glass beads - amber

      MKBB

      • Napoleon media kit; glass beads - blue

      MKBC

      • Napoleon media kit ; glass beads - clear

      MKBK

      • Napoleon media kit; glass beads - black

      MKBR

      • Napoleon media kit; glass beads - red

      MKBT

      • Napoleon media kit ; glass beads - topaz

       

      Click to see Heat Circulation Option
      GZ600KT Premium Blower Kit
      • Variable controls
      • Premium blower kit
      • Heat Circulation Component
      • Designed for 36" Ascent X fireplace
       
      AUB Universal Blower Kit

      • Type: Blower
      • Variable Speed
      • Thermostatic Control
      • Serious energy savings
      • Napoleon AUB Ascent Universal Blower Kit
      • Includes blower kit, temperature sensor and rheostat control
      • Intended for use with Ascent series fireplaces
       

      Hot Air Distribution Kit-LHAD

      With this Napoleon Hot Air Distribution Kit you can maximize the heating capability of your Napoleon direct vent fireplace.It manages heat produced by the fireplace by expelling it safely and efficiently into the areas of the home that you wish to heat. 

      • Maximizes house-wide heating efficiency
      • For use with a variety of Napoleon fireplaces
      • Includes all assembly items for an easy and secure installation
      • Effectively distributes hot air from unit to heat adjacent rooms

       

       

      Hot Air Exhaust Kit - GA-72

      Hot Air Exhaust Kit

      This Napoleon Hot Air Distribution for Gas Fireplaces is an exterior vent termination that provides convenient air circulation for any gas fireplace. 

      • Napoleon Hot Air Distribution Vent for Gas Fireplaces
      • Includes an exhaust kit for installation
      • Exterior vent termination
      • LHAD also required

       

       

       

       Click to see Control Options
      • F45 Remote Control, On/Off with Digital Screen
       

      The remote provides convenient on/off control of a Napoleon appliance and features convenient battery-operated, hand-held design. You can check out the function on an easy-to-read digital screen, making the F45 remote one of the most versatile, user-friendly remotes on the market.

      Includes: Transmitter remote, remote cradle, receiver box, wall plate, wires with connectors, batteries, and instruction manual

        • F60 Remote Control, Thermostatic On/Off with Digital Screen
         

        With this remote you get on/off thermostatic control, battery-operated, hand-held design, and an easy-to-read digital screen. The 2-degree temperature swing reduces that annoying short on/off cycling, and it can be set to check the room temperature every 60 seconds and react accordingly. Simplicity, function, and value make the F60 a great choice for your Napoleon appliance

        Includes: Transmitter remote, remote cradle, receiver box, wall plate, wires with connectors, batteries, and instruction manual


         

        • W660-0081 Wall-Mounted Digital Thermostat
         
        • Napoleon W660-0081 Wall Mounted Digital Thermostat
        • Thermostat gives homeowner greater control of temperature
        • Mounts easily on the wall for easy access
        • Digital readout makes operation a snap
        • Temperature control for greater comfort level
          • EFC eFIRE Bluetooth Advanced Remote
           

          The EFC eFIRE Blue Tooth Advanced with Proflame II Remote by Napoleon offers a premium Bluetooth compatibility accessory for Napoleon fireplaces. The eFire Bluetooth system includes the Proflame II Remote System to bring a level of convenience to your fire feature that you've always wanted. Just download Napoleon's eFire App to your smartphone and flame height, fan speed and fireplace lighting control will be right at your fingertips!

          • Operations include: Turning your fireplace on and off, turning the flame up and down, adjusting your blower, setting a timer, adjusts lighting, adjusts light colors, and has a customizable interface
          • For Electronic Ignition Systems Only
          • Compatible with Natural Gas and Liquid Propane Fuel Systems


           

           

          Click to see Power Vent Accessories
           

          GPV Power Vent Kit
          • Ideal for situations where standard direct vent configurations aren't possible
          • Allows vent terminations to be above or below the fireplace
          • Can "snake" around obstacles
          • Extends from 10 to 110 ft.
          • Includes a 20 ft. cord/wire harness and electronic junction control box
          • Suitable for use with some direct vent Napoleon fireplaces that require 4" x 7" venting systems

          *Note: The GPV Power Vent Terminal must be used in conjunction with an adaptor.

          Power Vent Adaptor Kit

           

           

          Conversion Kit

          Napoleon Conversion Kit - Natural Gas to Propane for 36" Ascent Fireplace

          Warranty

          Napoleon Gas Appliance President’s Lifetime Limited Warranty

          Refer to product manual for full warranty details. 

          Downloads

           

          Order Confirmation:

          As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

          Order Shipment:

          Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at support@usfireplacestore.com

          Estimated Time of Arrival:

          We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

          Areas Covered:

          All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.

            Damages:

            It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

            Cancellations & Refunds:

            We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us at support@usfireplacestore.com before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.

            We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

            Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

            To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

            Our 110% Price Guarantee has some limitations:

            • Promotions such as rebates and buy one, get one free offer are not eligible
            • The item must be in stock on the competitors' website
            • The competitor must be an online store, they may not have a retail location
            • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
            • The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
            • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

            There may be brands excluded from that offer. Please contact us for further information.

            Ascent Linear Series

            Radiant Heat & Flame Innovation

            The Napoleon Ascent™ Linear Series are perfect for homeowners, remodelers and custom builders. The Ascent™ Linear 36 and Ascent™ Linear 46 come standard with an exclusive Topaz CRYSTALINE™ ember bed that can be switched out to a completely new look and feel with the Shore Fire, Beach Fire and Mineral Rock Kits which include a variety of rocks, sand, logs and vermiculite.

            Ascent Linear 36

            Make the Napoleon Ascent™ linear gas fireplace the ideal finishing touch for your home. Customize the look by adding optional media enhancement kits like the natural and nautical feeling Beach Fire or Shore Fire kits. The earthy Mineral Rock kit is another colorful option and can be mixed and matched with the other kits to create a truly unique look. The eFIRE app allows you to control the fireplace from your favorite mobile device. The Ascent™ Linear adds sparkling luxury to any room with the topaz CRYSTALINE™ ember bed, wherever it’s installed.

            Safety Screens
            Napoleon, leaders in design & technology have developed safety screens with aesthetically pleasing designs for every gas appliance to ensure ultimate safety and peace of mind for your family.


            Direct Vent Technology
            Napoleon’s Direct Vent Gas Fireplaces do not require a chimney and can be vented directly through a wall or roof. The direct vent draws its combustion air from outside while venting to the same outside atmosphere.

            Mobile Device Controlled
            Napoleon’s eFIRE app will revolutionize the way you use your fireplace. We have cracked the code and present to you the first fireplace to be controlled by Bluetooth® technology, using an intuitive app on your mobile device. Napoleon’s eFIRE app controls every function of your fireplace including; on/off, flame height and blower speed for total convenience. (Optional for the Ascent Linear Series)

            Features

            • Clean face design with high quality safety barrier included
            • Offered in two sizes, 36" and 46"
            • CRYSTALINE ember bed comes with Topaz crushed glass included
            • Up to 17,500 BTUs
            • Optimized burner performance
            • SIT Proflame II system (remote not included)
            • Non-combustible material included, no steel framing required
            • Low profile optional fronts available in black and stainless steel
            • Easy access air control for fast and precise air shutter adjustments
            • Electronic Ignition Including Hi/Lo Flame adjustment
            • Optional eFIRE controller kit - Total control of your fireplace from the convenience of your mobile device
            • Optional Proflame II Remote Control
            • Optional blower kits available
            • Optional media includes: Mineral Rock Kit, Shore Fire Kit and Beach Fire Kits, Glass Ember and Glass Beads in various colors!
            • Optional AMBIENT-GLOW metal fibers are designed to enhance the glowing embers on gas fires
            • Available in Natural Gas and Propane (Conversion Kit available in Optional Accessories)
            • Specific Use Options: Mobile Home Approved / Bedroom Approved

            Specifications

            Max BTU Output 17,500 BTU's
            Product Dimensions 39 1/16" x 35 15/16" x 15 3/4" (H x W x D)
            Size 36 Inch
            Color Black
            Venting Size 4x7-inch
            Venting Style Top Vent
            Framing dimensions 39.375 x 36.5 x 16 inches (H x W x D)
            Ignition type Electronic Ignition


            Options & Accessories

            Mirro-Flame Porcelain Reflective Radiant Panels

              The reflective radiant panels of Napoleon add beauty to your already glorious fire. The Mirro-Flame end panels also provide a larger frame to your Napoleon Fireplace while also withstanding the high heat of your hearth protecting the firebox.

             

            Click to see Surround Options

            *Note: Black Standard Safety Barrier included for FREE

              

            Premium Brushed Stainless Steel Surround

          • Size: 36 Inch
          • Color: Stainless Steel
          • Optional accessory
          • Stainless steel surround
          • Classic Black Surround 

            • Size: 36 Inch
            • Color: Black
            • 1-year limited warranty
            • Specifically designed for the Ascent linear 36" fireplace

             

             

            Click to see Decorative Rocks Kits &  Media Accessories

             

            BFKXS

            Napoleon Beach Fire Kit (Recommended with Shore Fire Kit)


               


              SFKS

              Napoleon Shore Fire Kit, Mixture of Rocks, Sand, Vermiculite & Glass (Includes Tray)

              MRKXS

              Napoleon Mineral Rock Kit (Recommended with Shore Fire Kit)

              W361-0239-BULK

              Ambient-Glow  Embers - Pack of 50

              • Type: Embers
              • Fireplace Media
              • Master Pack of 50
              • Ambient-Glow Fireplace Embers
              • A great complement to your existing outdoor heating appliance
              • Enjoy the cool night around the fire with no smell and smoke

               

              Click to see Decorative Glass Ember Media
               

              MKGA

              • media kit; glass embers - amber 

              MKGB

              • media kit; glass embers - blue

              MKGC

              • media kit; glass embers - clear


              MKGK

              • media kit; glass embers - black

              MKGR

              • media kit; glass embers - red


              MKGT

              • Napoleon media kit ; glass embers - topaz

               

              Click to see Decorative Glass Beads Media

               

               

              MKBA

              • Napoleon media kit; glass beads - amber

              MKBB

              • Napoleon media kit; glass beads - blue

              MKBC

              • Napoleon media kit ; glass beads - clear

              MKBK

              • Napoleon media kit; glass beads - black

              MKBR

              • Napoleon media kit; glass beads - red

              MKBT

              • Napoleon media kit ; glass beads - topaz

               

              Click to see Heat Circulation Option
              GZ600KT Premium Blower Kit
              • Variable controls
              • Premium blower kit
              • Heat Circulation Component
              • Designed for 36" Ascent X fireplace
               
              AUB Universal Blower Kit

              • Type: Blower
              • Variable Speed
              • Thermostatic Control
              • Serious energy savings
              • Napoleon AUB Ascent Universal Blower Kit
              • Includes blower kit, temperature sensor and rheostat control
              • Intended for use with Ascent series fireplaces
               

              Hot Air Distribution Kit-LHAD

              With this Napoleon Hot Air Distribution Kit you can maximize the heating capability of your Napoleon direct vent fireplace.It manages heat produced by the fireplace by expelling it safely and efficiently into the areas of the home that you wish to heat. 

              • Maximizes house-wide heating efficiency
              • For use with a variety of Napoleon fireplaces
              • Includes all assembly items for an easy and secure installation
              • Effectively distributes hot air from unit to heat adjacent rooms

               

               

              Hot Air Exhaust Kit - GA-72

              Hot Air Exhaust Kit

              This Napoleon Hot Air Distribution for Gas Fireplaces is an exterior vent termination that provides convenient air circulation for any gas fireplace. 

              • Napoleon Hot Air Distribution Vent for Gas Fireplaces
              • Includes an exhaust kit for installation
              • Exterior vent termination
              • LHAD also required

               

               

               

               Click to see Control Options
              • F45 Remote Control, On/Off with Digital Screen
               

              The remote provides convenient on/off control of a Napoleon appliance and features convenient battery-operated, hand-held design. You can check out the function on an easy-to-read digital screen, making the F45 remote one of the most versatile, user-friendly remotes on the market.

              Includes: Transmitter remote, remote cradle, receiver box, wall plate, wires with connectors, batteries, and instruction manual

                • F60 Remote Control, Thermostatic On/Off with Digital Screen
                 

                With this remote you get on/off thermostatic control, battery-operated, hand-held design, and an easy-to-read digital screen. The 2-degree temperature swing reduces that annoying short on/off cycling, and it can be set to check the room temperature every 60 seconds and react accordingly. Simplicity, function, and value make the F60 a great choice for your Napoleon appliance

                Includes: Transmitter remote, remote cradle, receiver box, wall plate, wires with connectors, batteries, and instruction manual


                 

                • W660-0081 Wall-Mounted Digital Thermostat
                 
                • Napoleon W660-0081 Wall Mounted Digital Thermostat
                • Thermostat gives homeowner greater control of temperature
                • Mounts easily on the wall for easy access
                • Digital readout makes operation a snap
                • Temperature control for greater comfort level
                  • EFC eFIRE Bluetooth Advanced Remote
                   

                  The EFC eFIRE Blue Tooth Advanced with Proflame II Remote by Napoleon offers a premium Bluetooth compatibility accessory for Napoleon fireplaces. The eFire Bluetooth system includes the Proflame II Remote System to bring a level of convenience to your fire feature that you've always wanted. Just download Napoleon's eFire App to your smartphone and flame height, fan speed and fireplace lighting control will be right at your fingertips!

                  • Operations include: Turning your fireplace on and off, turning the flame up and down, adjusting your blower, setting a timer, adjusts lighting, adjusts light colors, and has a customizable interface
                  • For Electronic Ignition Systems Only
                  • Compatible with Natural Gas and Liquid Propane Fuel Systems


                   

                   

                  Click to see Power Vent Accessories
                   

                  GPV Power Vent Kit
                  • Ideal for situations where standard direct vent configurations aren't possible
                  • Allows vent terminations to be above or below the fireplace
                  • Can "snake" around obstacles
                  • Extends from 10 to 110 ft.
                  • Includes a 20 ft. cord/wire harness and electronic junction control box
                  • Suitable for use with some direct vent Napoleon fireplaces that require 4" x 7" venting systems

                  *Note: The GPV Power Vent Terminal must be used in conjunction with an adaptor.

                  Power Vent Adaptor Kit

                   

                   

                  Conversion Kit

                  Napoleon Conversion Kit - Natural Gas to Propane for 36" Ascent Fireplace

                  Warranty

                  Napoleon Gas Appliance President’s Lifetime Limited Warranty

                  Refer to product manual for full warranty details. 

                  Downloads

                   

                  Order Confirmation:

                  As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

                  Order Shipment:

                  Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at support@usfireplacestore.com

                  Estimated Time of Arrival:

                  We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

                  Areas Covered:

                  All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.

                    Damages:

                    It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

                    Cancellations & Refunds:

                    We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us at support@usfireplacestore.com before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.

                    We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

                    Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

                    To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

                    Our 110% Price Guarantee has some limitations:

                    • Promotions such as rebates and buy one, get one free offer are not eligible
                    • The item must be in stock on the competitors' website
                    • The competitor must be an online store, they may not have a retail location
                    • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
                    • The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
                    • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

                    There may be brands excluded from that offer. Please contact us for further information.

                    QUESTIONS & ANSWERS

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