Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store
Napoleon B42 Ascent 42" Direct Vent Gas Fireplace - US Fireplace Store

Napoleon B42 Ascent 42" Direct Vent Gas Fireplace

Brand: Napoleon
Item Number: B42NTRE

Regular price $2,349.00

$2,349.00

  • Estimated Arrival: Between May 19 and May 29. (To All Contiguous States)

    ✔ Same-Day Order Processing
    ✔ Free Returns
    ✔ No Restocking Fees
    ✔ Financing Options Available

    Text or call 888-992-1556, start live chat, or email support@usfireplacestore.com with any questions. We are at your disposal 8:00 AM - 11:59 PM EST, 7 days a week.

    Ascent™ 42

    The Ascent™ 42 gas fireplace features a premium Split Oak Log set with a traditional look and feel. It is a clean-faced fireplace that maximizes the viewing area so the realistic flames can be enjoyed to their fullest. The dual flame pan burner technology creates a double layer of flames for even more depth. No power? No problem! The electronic/millivolt ignition system ensures that the fireplace functions, even when the power goes out, keeping your family safe and warm. With the approved safety barrier, the Ascent™ meets tomorrow's safety standards today. Customize the look of this gorgeous fireplace with a selection of fronts, backer panels, trims, and optional media kits like the beach fire and mineral rock kit to lend a more unique look. This unit is ideal for builders and homeowners alike, featuring a shallow depth, which allows for versatile installations where space is at a premium. This means any room can have a beautiful gas fireplace.

    The Napoleon Ascent 42 Gas Fireplace offers a multitude of options with decorative fronts, trim kits, decorative brick panels and MIRRO-FLAME Porcelain Reflective Radiant Panels. The Ascent 42 can be designed to your personal taste and can match any home décor. An approved safety barrier comes standard on the Ascent 42, meeting current safety standards.

    Advanced Burner Technology  
    Napoleon`s sophisticated burner system offers superior flame technology. Strategically placed burner ports create the most realistic YELLOW DANCING FLAMES® in the industry 
     
    Zone Heating
    Zone Heating means you are heating the rooms that you use the most with an alternate heat source, like a Napoleon heater rated gas fireplace. Zone Heating is the obvious solution for families concerned about rising fuel costs.
     
    Safety Screens 
    Napoleon, leaders in design & technology have developed safety screens with aesthetically pleasing designs for every gas appliance to ensure ultimate safety and peace of mind for your family.
     
    Finely Tuned Precision Valves
    Surrounded with a protective cast aluminum jacket, the precision valves allow for ultimate reliability and 100% SAFE GUARD™ gas control system.
     
    PHAZER® Log Set 
    The log set is rich in color and detail, provide a real wood log appearance. They are produced by a unique process where ceramic fibers are melded together in the form of a variety of log shapes. They are then hand painted and accented to create the most realistic looking logs available. The properties of the ceramic fibers allow the logs to withstand the extreme temperatures that they are exposed to within the combustion chamber of the fireplace. It is for this reason that our Phazer® logs are guaranteed for life!
     
    Direct Vent Technology 
    Napoleon's Direct Vent Gas Fireplaces do not require a chimney and can be vented directly through a wall or roof. The direct vent draws its combustion air from outside while venting to the same outside atmosphere.

    Features:

    • Available in 36", 42" and 46" sizes.
    • Exclusive PHAZER® log set and glowing ember bed are the most realistic in the industry
    • Up to 22,000 BTU's
    • President’s Limited Lifetime Warranty
    • Pre-wired for wall switch
    • Firestop
    • Back-up control system ensures reliable use, even during power failures
    • Millivolt or Electronic ignition systems available
    • Flex connector complete with shut off (Electronic ignition system only)
    • Pan style burner
    • Optional MIRRO-FLAME Porcelain Reflective Radiant Panels
    • Optional Black Trim Kits in 2" Standard Design or 3" Premium Beveled Design
    • Optional remote control
    • Optional blower kit
    • Optional AMBIENT-GLOW metal fibers are designed to enhance the glowing embers on gas fires
    • Optional media enhancement kits include Beach Fire, Shore Fire and Mineral Rocks
    • Dimensions: 34.63" H x 42" W x 18.31" D
    • Glass Size:  23 11/16"h x 37 11/16"w

    *Please Note: All Units are in Natural Gas. If Propane is required - Please order Conversion Kit from optional Accessories.

    Options & Accessories

    Click to see Panels

     

     

    Click to see Decorative Fronts

     

    *Note: Safety Screen Included for FREE, optional fronts are below

     

    H42F Heritage Decorative Front

    • 12 lbs
    • Classic black finish
    • Custom made for B342 fireplaces
    • Guaranteed Napoleon quality

    Z42F Zen Decorative Front

    • 12 lbs
    • Zen Decorative Front
    • Black finish
    • Napoleon quality

    X42WI Decorative Wrought Iron Front

    • Decorative Fireplace Front
    • Wrought Iron Finish
    • For Napoleon Ascent 42 Series Gas Fireplace

     

    Click to see Decorative Trim Kit
     

    TK42 Decorative 2" Trim Kit

     

    • 5 lbs
    • Delicate yet sturdy 2" trim
    • Napoleon quality
    • Specially made for B42
    • Covers 44 1/2" width X 34 1/2 " height fireplace openings

    Premium 3" Bevelled Trim Kit-BT42K

    • Color: Black
    • 3" thick
    • Sleek, black beveled finish trim
    • Applicable Napoleon fireplaces:
      • 42" Ascent fireplaces
      • 42" Ascent X fireplaces

     

    Click to see Decorative Media

    BFKS

    Napoleon Beach Fire Kit (Recommended with Shore Fire Kit)

     

    SFKM

    Napoleon Shore Fire Kit, Mixture of Rocks, Sand, Vermiculite & Glass (Includes Tray)

    MRKM

    Napoleon Mineral Rock Kit (Recommended with Shore Fire Kit)

    RR42 Support Bracket

    This component helps to support the DLE and REK media kits for the gas fireplaces to ensure safe and proper installation.

    W361-0239-BULK

    Ambient-Glow  Embers - Pack of 50

    • Type: Embers
    • Fireplace Media
    • Master Pack of 50
    • Ambient-Glow Fireplace Embers
    • A great complement to your existing outdoor heating appliance
    • Enjoy the cool night around the fire with no smell and smoke

     

    Click to see Control Options
    • F45 Remote Control, On/Off with Digital Screen
     

    The remote provides convenient on/off control of a Napoleon appliance and features convenient battery-operated, hand-held design. You can check out the function on an easy-to-read digital screen, making the F45 remote one of the most versatile, user-friendly remotes on the market.

    Includes: Transmitter remote, remote cradle, receiver box, wall plate, wires with connectors, batteries, and instruction manual

      • F60 Remote Control, Thermostatic On/Off with Digital Screen
       

      With this remote you get on/off thermostatic control, battery-operated, hand-held design, and an easy-to-read digital screen. The 2-degree temperature swing reduces that annoying short on/off cycling, and it can be set to check the room temperature every 60 seconds and react accordingly. Simplicity, function, and value make the F60 a great choice for your Napoleon appliance

      Includes: Transmitter remote, remote cradle, receiver box, wall plate, wires with connectors, batteries, and instruction manual


       

      • W660-0081 Wall-Mounted Digital Thermostat
       
      • Napoleon W660-0081 Wall Mounted Digital Thermostat
      • Thermostat gives homeowner greater control of temperature
      • Mounts easily on the wall for easy access
      • Digital readout makes operation a snap
      • Temperature control for greater comfort level

       

      Click to see Heat Circulation Option
       
      AUB Universal Blower Kit

      • Type: Blower
      • Variable Speed
      • Thermostatic Control
      • Serious energy savings
      • Napoleon AUB Ascent Universal Blower Kit
      • Includes blower kit, temperature sensor and rheostat control
      • Intended for use with Ascent series fireplaces
       

      Hot Air Distribution Kit-GA-566

      With this Napoleon Hot Air Distribution Kit you can maximize the heating capability of your Napoleon direct vent fireplace.It manages heat produced by the fireplace by expelling it safely and efficiently into the areas of the home that you wish to heat. 

      • Maximizes house-wide heating efficiency
      • For use with a variety of Napoleon fireplaces
      • Includes all assembly items for an easy and secure installation
      • Effectively distributes hot air from unit to heat adjacent rooms

       

       

      Hot Air Exhaust Kit - GA-72

      Hot Air Exhaust Kit

      This Napoleon Hot Air Distribution for Gas Fireplaces is an exterior vent termination that provides convenient air circulation for any gas fireplace. 

      • Napoleon Hot Air Distribution Vent for Gas Fireplaces
      • Includes an exhaust kit for installation
      • Exterior vent termination
      • GA-566 also required

       

      Click to see Power Vent Accessories
       

      GPV Power Vent Kit
      • Ideal for situations where standard direct vent configurations aren't possible
      • Allows vent terminations to be above or below the fireplace
      • Can "snake" around obstacles
      • Extends from 10 to 110 ft.
      • Includes a 20 ft. cord/wire harness and electronic junction control box
      • Suitable for use with some direct vent Napoleon fireplaces that require 4" x 7" venting systems

      *Note: The GPV Power Vent Terminal must be used in conjunction with an adaptor.

      Power Vent Adaptor Kit

       

       

      Conversion Kit

      Napoleon Conversion Kit - Natural Gas to Propane 

      Warranty

      Napoleon Gas Appliance President’s Lifetime Limited Warranty

      Refer to product manual for full warranty details. 

      Downloads

      Videos

      Order Confirmation:

      As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

      Order Shipment:

      Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at support@usfireplacestore.com

      Estimated Time of Arrival:

      We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

      Areas Covered:

      All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.

        Damages:

        It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

        Cancellations & Refunds:

        We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us at support@usfireplacestore.com before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.

        We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

        Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

        To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

        Our 110% Price Guarantee has some limitations:

        • Promotions such as rebates and buy one, get one free offer are not eligible
        • The item must be in stock on the competitors' website
        • The competitor must be an online store, they may not have a retail location
        • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
        • The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
        • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

        There may be brands excluded from that offer. Please contact us for further information.

        Ascent™ 42

        The Ascent™ 42 gas fireplace features a premium Split Oak Log set with a traditional look and feel. It is a clean-faced fireplace that maximizes the viewing area so the realistic flames can be enjoyed to their fullest. The dual flame pan burner technology creates a double layer of flames for even more depth. No power? No problem! The electronic/millivolt ignition system ensures that the fireplace functions, even when the power goes out, keeping your family safe and warm. With the approved safety barrier, the Ascent™ meets tomorrow's safety standards today. Customize the look of this gorgeous fireplace with a selection of fronts, backer panels, trims, and optional media kits like the beach fire and mineral rock kit to lend a more unique look. This unit is ideal for builders and homeowners alike, featuring a shallow depth, which allows for versatile installations where space is at a premium. This means any room can have a beautiful gas fireplace.

        The Napoleon Ascent 42 Gas Fireplace offers a multitude of options with decorative fronts, trim kits, decorative brick panels and MIRRO-FLAME Porcelain Reflective Radiant Panels. The Ascent 42 can be designed to your personal taste and can match any home décor. An approved safety barrier comes standard on the Ascent 42, meeting current safety standards.

        Advanced Burner Technology  
        Napoleon`s sophisticated burner system offers superior flame technology. Strategically placed burner ports create the most realistic YELLOW DANCING FLAMES® in the industry 
         
        Zone Heating
        Zone Heating means you are heating the rooms that you use the most with an alternate heat source, like a Napoleon heater rated gas fireplace. Zone Heating is the obvious solution for families concerned about rising fuel costs.
         
        Safety Screens 
        Napoleon, leaders in design & technology have developed safety screens with aesthetically pleasing designs for every gas appliance to ensure ultimate safety and peace of mind for your family.
         
        Finely Tuned Precision Valves
        Surrounded with a protective cast aluminum jacket, the precision valves allow for ultimate reliability and 100% SAFE GUARD™ gas control system.
         
        PHAZER® Log Set 
        The log set is rich in color and detail, provide a real wood log appearance. They are produced by a unique process where ceramic fibers are melded together in the form of a variety of log shapes. They are then hand painted and accented to create the most realistic looking logs available. The properties of the ceramic fibers allow the logs to withstand the extreme temperatures that they are exposed to within the combustion chamber of the fireplace. It is for this reason that our Phazer® logs are guaranteed for life!
         
        Direct Vent Technology 
        Napoleon's Direct Vent Gas Fireplaces do not require a chimney and can be vented directly through a wall or roof. The direct vent draws its combustion air from outside while venting to the same outside atmosphere.

        Features:

        • Available in 36", 42" and 46" sizes.
        • Exclusive PHAZER® log set and glowing ember bed are the most realistic in the industry
        • Up to 22,000 BTU's
        • President’s Limited Lifetime Warranty
        • Pre-wired for wall switch
        • Firestop
        • Back-up control system ensures reliable use, even during power failures
        • Millivolt or Electronic ignition systems available
        • Flex connector complete with shut off (Electronic ignition system only)
        • Pan style burner
        • Optional MIRRO-FLAME Porcelain Reflective Radiant Panels
        • Optional Black Trim Kits in 2" Standard Design or 3" Premium Beveled Design
        • Optional remote control
        • Optional blower kit
        • Optional AMBIENT-GLOW metal fibers are designed to enhance the glowing embers on gas fires
        • Optional media enhancement kits include Beach Fire, Shore Fire and Mineral Rocks
        • Dimensions: 34.63" H x 42" W x 18.31" D
        • Glass Size:  23 11/16"h x 37 11/16"w

        *Please Note: All Units are in Natural Gas. If Propane is required - Please order Conversion Kit from optional Accessories.

        Options & Accessories

        Click to see Panels

         

         

        Click to see Decorative Fronts

         

        *Note: Safety Screen Included for FREE, optional fronts are below

         

        H42F Heritage Decorative Front

        • 12 lbs
        • Classic black finish
        • Custom made for B342 fireplaces
        • Guaranteed Napoleon quality

        Z42F Zen Decorative Front

        • 12 lbs
        • Zen Decorative Front
        • Black finish
        • Napoleon quality

        X42WI Decorative Wrought Iron Front

        • Decorative Fireplace Front
        • Wrought Iron Finish
        • For Napoleon Ascent 42 Series Gas Fireplace

         

        Click to see Decorative Trim Kit
         

        TK42 Decorative 2" Trim Kit

         

        • 5 lbs
        • Delicate yet sturdy 2" trim
        • Napoleon quality
        • Specially made for B42
        • Covers 44 1/2" width X 34 1/2 " height fireplace openings

        Premium 3" Bevelled Trim Kit-BT42K

        • Color: Black
        • 3" thick
        • Sleek, black beveled finish trim
        • Applicable Napoleon fireplaces:
          • 42" Ascent fireplaces
          • 42" Ascent X fireplaces

         

        Click to see Decorative Media

        BFKS

        Napoleon Beach Fire Kit (Recommended with Shore Fire Kit)

         

        SFKM

        Napoleon Shore Fire Kit, Mixture of Rocks, Sand, Vermiculite & Glass (Includes Tray)

        MRKM

        Napoleon Mineral Rock Kit (Recommended with Shore Fire Kit)

        RR42 Support Bracket

        This component helps to support the DLE and REK media kits for the gas fireplaces to ensure safe and proper installation.

        W361-0239-BULK

        Ambient-Glow  Embers - Pack of 50

        • Type: Embers
        • Fireplace Media
        • Master Pack of 50
        • Ambient-Glow Fireplace Embers
        • A great complement to your existing outdoor heating appliance
        • Enjoy the cool night around the fire with no smell and smoke

         

        Click to see Control Options
        • F45 Remote Control, On/Off with Digital Screen
         

        The remote provides convenient on/off control of a Napoleon appliance and features convenient battery-operated, hand-held design. You can check out the function on an easy-to-read digital screen, making the F45 remote one of the most versatile, user-friendly remotes on the market.

        Includes: Transmitter remote, remote cradle, receiver box, wall plate, wires with connectors, batteries, and instruction manual

          • F60 Remote Control, Thermostatic On/Off with Digital Screen
           

          With this remote you get on/off thermostatic control, battery-operated, hand-held design, and an easy-to-read digital screen. The 2-degree temperature swing reduces that annoying short on/off cycling, and it can be set to check the room temperature every 60 seconds and react accordingly. Simplicity, function, and value make the F60 a great choice for your Napoleon appliance

          Includes: Transmitter remote, remote cradle, receiver box, wall plate, wires with connectors, batteries, and instruction manual


           

          • W660-0081 Wall-Mounted Digital Thermostat
           
          • Napoleon W660-0081 Wall Mounted Digital Thermostat
          • Thermostat gives homeowner greater control of temperature
          • Mounts easily on the wall for easy access
          • Digital readout makes operation a snap
          • Temperature control for greater comfort level

           

          Click to see Heat Circulation Option
           
          AUB Universal Blower Kit

          • Type: Blower
          • Variable Speed
          • Thermostatic Control
          • Serious energy savings
          • Napoleon AUB Ascent Universal Blower Kit
          • Includes blower kit, temperature sensor and rheostat control
          • Intended for use with Ascent series fireplaces
           

          Hot Air Distribution Kit-GA-566

          With this Napoleon Hot Air Distribution Kit you can maximize the heating capability of your Napoleon direct vent fireplace.It manages heat produced by the fireplace by expelling it safely and efficiently into the areas of the home that you wish to heat. 

          • Maximizes house-wide heating efficiency
          • For use with a variety of Napoleon fireplaces
          • Includes all assembly items for an easy and secure installation
          • Effectively distributes hot air from unit to heat adjacent rooms

           

           

          Hot Air Exhaust Kit - GA-72

          Hot Air Exhaust Kit

          This Napoleon Hot Air Distribution for Gas Fireplaces is an exterior vent termination that provides convenient air circulation for any gas fireplace. 

          • Napoleon Hot Air Distribution Vent for Gas Fireplaces
          • Includes an exhaust kit for installation
          • Exterior vent termination
          • GA-566 also required

           

          Click to see Power Vent Accessories
           

          GPV Power Vent Kit
          • Ideal for situations where standard direct vent configurations aren't possible
          • Allows vent terminations to be above or below the fireplace
          • Can "snake" around obstacles
          • Extends from 10 to 110 ft.
          • Includes a 20 ft. cord/wire harness and electronic junction control box
          • Suitable for use with some direct vent Napoleon fireplaces that require 4" x 7" venting systems

          *Note: The GPV Power Vent Terminal must be used in conjunction with an adaptor.

          Power Vent Adaptor Kit

           

           

          Conversion Kit

          Napoleon Conversion Kit - Natural Gas to Propane 

          Warranty

          Napoleon Gas Appliance President’s Lifetime Limited Warranty

          Refer to product manual for full warranty details. 

          Downloads

          Videos

          Order Confirmation:

          As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

          Order Shipment:

          Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at support@usfireplacestore.com

          Estimated Time of Arrival:

          We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

          Areas Covered:

          All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.

            Damages:

            It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

            Cancellations & Refunds:

            We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us at support@usfireplacestore.com before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.

            We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

            Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

            To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

            Our 110% Price Guarantee has some limitations:

            • Promotions such as rebates and buy one, get one free offer are not eligible
            • The item must be in stock on the competitors' website
            • The competitor must be an online store, they may not have a retail location
            • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
            • The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
            • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

            There may be brands excluded from that offer. Please contact us for further information.

            QUESTIONS & ANSWERS

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