• Equipped with our CSA certified 60,000 BTU "Professional" burner system which includes a commercial grade burner, 12v (8X AA battery operated) push-button ignition, and a hi-fidelity style control panel.
• Flame-out auto shut-off system to guarantee safe usage
• Hand Made From High Performance Concrete (GFRC)

1. 12v battery powered ignition.
2. 10' hose for gas connection.

Note: Optional accessories: canvas cover, aluminum legs, fire media, glass windshield, burner covers and tank covers. Optional accessories are sold separately.

LIMITED ONE YEAR WARRANTY

Pyromania Inc. extends the following warranty for PyroMania brand decorative gas appliances in the USA and Canada. Dealers and employees of Pyromania Inc. have no authority to make any warranty or authorize any remedies in addition to or inconsistent with the terms of this warranty. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Pyromania Inc. warrants that this decorative gas appliance will be free from defects in material and workmanship for one year from its date of purchase. The warranty is subject to the conditions, exclusions and limitations described below.

This warranty applies only to the original owner of the product and is non-transferable. Pyromania Inc.’s obligation under this warranty does not extend to damages resulting from (1) assembly, operation or maintenance of the product not in accordance with the Owner’s Manual; (2) installation or use which does not comply with local building codes and ordinances; (3) shipping, improper handling, improper operation, abuse, misuse, accident or unworkmanlike repairs; (4) use of fuels other than those specified in the Owner’s Manual; (5) Installation or use of components not supplied with the product; and/or (6) modification of the product not authorized or approved by Pyromania Inc. This warranty is void if the product or any component has been removed, repaired or replaced before Pyromania Inc. has been given a reasonable opportunity to inspect the product.

This warranty is limited to the replacement or repair of defective components or workmanship and Pyromania Inc. may fully discharge its obligations under this warranty by repairing or replacing, at its discretion, the defective components under this warranty. The maximum amount recoverable under this warranty is limited to the purchase price of the product only and does not cover costs related to freight, removal, re-installation, etc. If Pyromania Inc. is unable to provide replacement or repair in an expedient and cost effective manner, Pyromania Inc. may discharge all obligations under this warranty by refunding the purchase price of the product.

This warranty applies only to appliances used for personal, family or household purposes and specifically excludes rental, community and commercial applications.

The original purchaser acknowledges and agrees that this product is a hand-made, hand-finished product and each piece is unique. Any samples provided are typical of texture, finish, color and individual characteristics but they should not be considered exact representations of the final product. There can be up to a 15% variation in color and texture from unit to unit. In addition, shape detail can vary as much as ¼” in size. The texture created by entrapped air ranges from smooth to randomly indented. Minor chipping, water staining and non-structural hairline cracks are also traditional characteristics of this product. As with natural stone, color will vary on individual orders and among individual pieces in the same order. As with natural stone, excessive heat exposure may cause discoloration. As this product ages, color may lighten or darken according to specific field or storage conditions such as humidity, temperature and exposure to sunlight

• Owner's Manual

Safety, Product & General Questions

Order Confirmation:

You will receive a confirmation email as soon as you place your order. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

Order Shipment:

You will receive an email confirmation with tracking number within 1 business day from the time the item has been shipped. If you would not receive tracking information within 10 business days of your order, feel free to follow up with our customer service team.

Estimated Time of Arrival:

We typically deliver within 2-10 business days. Custom made products are usually delivered within 4-12 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

Areas Covered:

All estimated delivery dates and shipping costs advertised on the website apply the the contiguous United States only (the Lower 48 and D.C.). Please contact our customer service team to discuss the time and cost of shipping to Hawaii, Alaska, or the U.S. territories. We don't ship internationally, but we can ship your order to a freight forwarder of your choice.

Damages:

It is critical that you inspect the packaging of all items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make a note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". By signing a freight delivery without making any notes, you accept the product as it is and release the seller from any liability. If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos of all sides of the packaged goods within 2 business days. We cannot process your claim if you fail to send images within 2 business days. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

Cancellations & Returns:

We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for cancellations or returns after production has started. You can return all non-custom made items within 30 days of delivery, except when noted otherwise on their product page. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in perfect resellable condition. The cost of shipping the product both ways (to the customer, and back to the warehouse) and a 25% restocking fee will be deducted from the refund. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Please contact us before returning your order to discuss shipping details. All refunds will be issued to the credit card you used for your purchase within 2 days after all returned items arrived at the warehouse. If a credit card refund is not possible, we will issue a direct deposit.

We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

Our 110% Price Guarantee has some limitations:

• Promotions such as rebates and buy one, get one free offer are not eligible
• The item must be in stock on the competitors' website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

There may be brands excluded from that offer. Please contact us for further information.