Estimated Arrival: Between and . (To All Contiguous States)
✔ Same-Day Order Processing
✔ Free Returns
✔ No Restocking Fees
✔ Financing Options Available
Text or call 888-992-1556, start live chat, or email firstname.lastname@example.org with any questions. Our team is available to serve you 8:00 AM - 11:59 PM ET, 7 days a week.
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OH MY GOD. The new design for the Onyx XL 72" is absolutely stunning!! My wife Kathy said to tell whoever designed the log set did an absolutely brilliant job. The log set is a definitely a beautiful accent to the flame effect. And, I don't know if its possible but, this was the easiest one to install into the existing bracket we had in place. We can't say enough about it. Amazing. This has been the BEST experience we have ever had with any manufacturer of any product we have ever purchased. We haven't even had this kind of product satisfaction/service level from restaurant equipment we've purchased! Cant say enough. I feel that I have to revise my existing review. Too tongue tied right now, will have to gather my thoughts first. Wow. Thank you. Thank you. Did I mention thank you. Beautiful. Stunning. All that. Okay, we're going to have supper in our dining room and enjoy the glow from this magnificent product. Jeff and Kathy
The 72" XL is everything I had hoped for and more. It's risky purchasing something sight unseen but every aspect of my experience with Touchstone was outstanding. My fireplace arrived three days after I ordered it and the packaging was superb. Hanging the fireplace was not difficult but it took two capable adults to lift and hook it on the bar. For my contemporary setting I chose to use the crystals in lieu of the one piece log setup. The glass comes off the front of the unit and it's very easy to sprinkle the crystals along the inner bed. I love the way it looks in the daytime or at night and the remote makes it simple to operate. The only negative is the electrical cord but I covered it with paintable tubing. Thanks Touchstone for transforming my living room.
We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.
Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.
To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.
Our 110% Price Guarantee has some limitations:
There may be brands excluded from that offer. Please contact us for further information.
As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.
Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at email@example.com
Estimated Time of Arrival:
We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.
All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.
It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt.If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, andrefuse delivery.Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.
Cancellations & Refunds:
We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us firstname.lastname@example.org before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.