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Estimated Arrival: Between and . (To All Contiguous States)
✔ Same-Day Order Processing
✔ Free Returns
✔ No Restocking Fees
✔ Financing Options Available
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The Touchstone™ OnyxXL is the big brother of Touchstone's industry leading Onyx wall-mounted electric fireplace. The OnyxXL is a 72" wide electric fireplace that will immediately become the focal point of your living room, family room, basement or den. The OnyxXL has all the beauty and intensity of a real fireplace, without the mess of wood fireplaces or the smell of gas fireplaces. The OnyxXL will help add heat a space up to 400 square feet with its two heat settings (low and high), and the fireplace can be operated without the heat operating. The OnyxXL is simple to install thanks to Touchstone's intelligently designed mounting bar, which is placed on the wall first so the fireplace can easily be placed in a level position.
Touchstone™ electric fireplaces are know for their incredibly realistic flame. Visitors to your showroom and trade shows regularly ask if our wall-mounted fireplaces are gas logs. They will certainly go well beyond your expectations. The OnyxXL can be used anytime of day, when you want to have the experience of a realistic fireplace. There are five flame settings on the OnyxXL, ranging from a quiet ember, to a full flamed fire, all based on how you to set the mood or lighting in your living space. The OnyxXL's LED lighting delivers the look of a high-intesity flame, at a very cost-effective operating price. Read more about the benefits of electric fireplaces.
The OnyxXL Electric Fireplace now comes with a log set and crystal media, giving the user the opportunity to switch back in forth between both styles depending on their mood and decor. For a traditional feel, install the log set for that traditional fire look. For a contemporary feel, remove the log set and install the crystal media, now included with the OnyxXL, for a contemporary look.
The OnyxXL's two heat settings warm up fast, and create a wonderful warm feeling when experienced with the realistic flame. Use the OnyxXL's heating to warm a room up to 400 square feet, or take the edge off on a cool summer evening. Please note the heater isn't designed to be the primary heat source in your room or home. Its designed to warm up a cool evening, or bring the temperature of a room up a few degrees. The heater can be set from the control panel on the side of the fireplace, or from the easy to use remote. The remote and side panel also feature a built in timer, which will allow you to run your fireplace in a "sleep mode", where it can be shut off anywhere from 30 to 7.5 hours later.
Touchstone's electric wall-mounted fireplaces feature a smart mounting system, which will make putting your OnyxXL on the wall a much more easy experience. Included in the box is Touchstone's mounting bar, which is placed on the wall first, so you can find the perfect position and placement, and assure that your fireplace will be level on the wall. Once the mounting bar is set, using three supplied drywall screws and anchors, the OnyxXL is simply placed between the two guides at the end of the mounting bar, and dropped into the mount, using the long horizontal hooks on the back of the fireplace. All the instructions are included, and they are easy to follow. We do recommend placement high enough on the wall to hide the mounting hardware, yet low enough so you can use the heating function far enough away from your ceiling. We normally recommend placement of the OnyxXL at least 24 inches below your ceiling. A popular place that customer mount the OnyxXL fireplace is under a wall mounted, flat screen television. We recommend mounting your TV at least 24 inches above the top of the fireplace unit.
OnyxXL Wall Mounted Electric Fireplace Owners Manual
OnyxXL Wall Mounted Electric Fireplace Product Brochure
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This is a beautiful product. Very happy and fantastic customer service.
Our experience with Touchstone was incredible. Excellent customer service and delivery was quick. Beautiful fireplace.
OH MY GOD. The new design for the Onyx XL 72" is absolutely stunning!! My wife Kathy said to tell whoever designed the log set did an absolutely brilliant job. The log set is a definitely a beautiful accent to the flame effect. And, I don't know if its possible but, this was the easiest one to install into the existing bracket we had in place. We can't say enough about it. Amazing. This has been the BEST experience we have ever had with any manufacturer of any product we have ever purchased. We haven't even had this kind of product satisfaction/service level from restaurant equipment we've purchased! Cant say enough. I feel that I have to revise my existing review. Too tongue tied right now, will have to gather my thoughts first. Wow. Thank you. Thank you. Did I mention thank you. Beautiful. Stunning. All that. Okay, we're going to have supper in our dining room and enjoy the glow from this magnificent product. Jeff and Kathy
The 72" XL is everything I had hoped for and more. It's risky purchasing something sight unseen but every aspect of my experience with Touchstone was outstanding. My fireplace arrived three days after I ordered it and the packaging was superb. Hanging the fireplace was not difficult but it took two capable adults to lift and hook it on the bar. For my contemporary setting I chose to use the crystals in lieu of the one piece log setup. The glass comes off the front of the unit and it's very easy to sprinkle the crystals along the inner bed. I love the way it looks in the daytime or at night and the remote makes it simple to operate. The only negative is the electrical cord but I covered it with paintable tubing. Thanks Touchstone for transforming my living room.
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Order Confirmation:
As soon as you place your order, you will receive a confirmation email. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.
Order Shipment:
Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If you would not receive tracking information within six business days of your order, feel free to follow up with us at support@usfireplacestore.com
Estimated Time of Arrival:
We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.
Areas Covered:
All estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice.
Damages:
It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt.If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, andrefuse delivery.Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.
Cancellations & Refunds:
We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for refunds after production has started. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Our refund policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Please contact us atsupport@usfireplacestore.com before returning an item to discuss shipping details. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.
Same-Day Order Processing
Free Returns
No Restocking Fees
Financing Options Available
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