• Electric Fireplace
• Driftwood Logs
• Log Set
• Clear Crystals
• Remote Control
• Mounting Bracket
• User's Manual

Not Included

• Mantel

• Slender frame offers a large 36" wide x 21-11/16" flame viewing area
• Two heat settings (750W/1500W) with thermometer (68-88°F) or constant on and Programmable thermostat
  
• Designed for recessed mounting in wall
• Remote control for heat and flame setting (batteries not included)
• Dual mode, operates with or without heat for only flame effect
• 6 flame color options and 10 media bed color options
• 5 flame and media bed light intensity settings
• 3 flame speeds and timer up to 8 hours
• Can be plugged in or hardwired
• Smartphone compatibility
• Turn on or off by voice using Amazon Alexa or Google Home
• Includes log set, crystals, and driftwood

Dimensions

Start here for connecting your Touchstone® Smart Fireplace to the Touchstone® Fireplace App, Amazon Alexa® and Google Home®.

• Is your fireplace WiFi Compatible? Look for the “WiFi” image on your control panel. If you see the logo you are ready to go.
  

Just a reminder, connecting to the Touchstone Fireplace App or using Amazon Alexa or Google Play is not required for standard operation. Touchstone included remote will handle all the functions of the fireplace.

Have questions about compatibility? Scroll down for a list of compatible fireplaces.

Start here: Get the Touchstone Fireplace App

Set Up the Touchstone Fireplace App

Once you have downloaded the app to your mobile device, open the Touchstone Fireplace App, tap “Sign in” to register an account, and then sign in. (The app can be used as a “guest”, but you may miss out on some support functionality). Follow the app instructions to set up, register an account and sign in to the app.

Notes:

• Your phone will request permission for the “Touchstone Fireplace” to find and connect to devices on your network.
• The Touchstone Fireplace App will also request to access Bluetooth devices.
• This enables simple product pairing through the app’s Bluetooth pairing.
• The Touchstone Fireplace App will be not fully functional without these permissions.
  

Add Your Touchstone® Smart Electric Fireplace to the Touchstone Fireplace App 

For Fireplaces purchased AFTER November 2022:

• After signing in or creating an account, add your device using the simple Bluetooth pairing. The Bluetooth pairing easily finds your powered-on fireplace.

For Fireplaces purchased BEFORE November 2022:

• Your fireplace doesn’t have Bluetooth connectivity, so you’ll need to pair your fireplace by selecting the “+” from the upper corner of your “All Devices” window. Here, you will be directed to the “Add Device” page, where you will select the Touchstone logo.
• This will walk you through resetting your fireplace for pairing. In the upper corner select “Bluetooth” and then change your option to “EZ Mode”. Follow the instructions for walking through pairing in EZ mode. You’ll need to be ready with your WiFi login and password.

Need more help? Refer to the Touchstone Quick Start Guide for step-by-step instructions. (Check Documents and Files section for this file)

Set Up Your Touchstone Fireplace for Amazon Alexa or Google Home Pairing

• You can use your Touchstone Smart App to connect your smart fireplace to Alexa or Google Play.
• An important first step in using your fireplace with Amazon Alexa or Google Home is to change the device name to the word or phrase you will use for voice commands, i.e. Alexa, turn on the fireplace. You must use your designated phrase, i.e. "fireplace" in your voice commands for Alexa and Google Home to control your fireplace. See more about voice commands below.
• Once you’ve paired the fireplace in your app, it is easy to walk through Alexa or Google Home pairing by clicking on your fireplace in the app, clicking on the “edit” icon in the upper right corner and then selecting Alexa or Google Assistant icons under “third party control” Have your Alexa or Google Home login ready.

Using Amazon Alexa and Google Home Voice Commands:

The Amazon Alexa and Google Home compatibility allow you to use voice commands to control your fireplace when paired using the Touchstone Fireplace App.

Examples: Turn the Fireplace On and Off and Adjust the Heat Temperature
Google Home Voice Commands For Your Fireplace
"Hey Google, turn on <fireplace name>"
"Hey Google, turn off <fireplace name>"
"Hey Google, set heat to <degrees>"

Amazon Alexa Voice Commands For Your Fireplace
"Alexa, turn on <fireplace name>"
"Alexa, turn off <fireplace name>"
"Alexa, set heat to <degrees>"

For a full list of compatible voice commands: Check Documents & Files section for this file

Watch this video to learn how to operate the Touchstone Fireplace App

Updating the firmware on your Touchstone Fireplace

Visit our Updating Your Fireplace’s Firmware article for instructions on updating your firmware to the last version. (Check Documents & Files section for this file)

• Owners' Manual
• Dimensional Drawing
• Touchstone Quick Start Guide
• Updating Your Fireplace’s Firmware article
• Alexa Voice Commands
• Google Home Voice Commands
  

Order Confirmation:

You will receive a confirmation email as soon as you place your order. After that, we double-check if all items ordered are in stock and available for immediate shipment. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order.

Order Shipment:

You will receive an email confirmation with tracking number within 1 business day from the time the item has been shipped. If you would not receive tracking information within 10 business days of your order, feel free to follow up with our customer service team.

Estimated Time of Arrival:

We typically deliver within 2-10 business days. Custom made products are usually delivered within 4-12 weeks. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.

Areas Covered:

All estimated delivery dates and shipping costs advertised on the website apply the the contiguous United States only (the Lower 48 and D.C.). Please contact our customer service team to discuss the time and cost of shipping to Hawaii, Alaska, or the U.S. territories. We don't ship internationally, but we can ship your order to a freight forwarder of your choice.

Damages:

It is critical that you inspect the packaging of all items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make a note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". By signing a freight delivery without making any notes, you accept the product as it is and release the seller from any liability. If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos of all sides of the packaged goods within 2 business days. We cannot process your claim if you fail to send images within 2 business days. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.

Cancellations & Returns:

We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. Custom made items are not eligible for cancellations or returns after production has started. You can return all non-custom made items within 30 days of delivery, except when noted otherwise on their product page. To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in perfect resellable condition. The cost of shipping the product both ways (to the customer, and back to the warehouse) and a 25% restocking fee will be deducted from the refund. Orders delivered outside the United States are not eligible for refunds. If your order arrived damaged, "Damages" section applies. Please contact us before returning your order to discuss shipping details. All refunds will be issued to the credit card you used for your purchase within 2 days after all returned items arrived at the warehouse. If a credit card refund is not possible, we will issue a direct deposit.

We work very hard to ensure that we offer the absolute best prices online. If you find another legitimate online store that offers a lower prices on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference! Please see below for complete details.

Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day.

To request your 110% Best Price Guarantee simply e-mail us a link to the same product on our website, or on our competitors' website.

Our 110% Price Guarantee has some limitations:

• Promotions such as rebates and buy one, get one free offer are not eligible
• The item must be in stock on the competitors' website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question, and must not be violating advertising price agreements with the manufacturer
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

There may be brands excluded from that offer. Please contact us for further information.