Popular Departments

Hot Right Now

1 15

Learning Center

1 4

Brands We Love

1 18

What our customers are saying...

  • Researched and ordered my fireplace from US FIreplace Store. Pricing was a fair value however, the customer service was EXCELLENT! I had an issue with the direct vent venting. I called US Fireplace and the correct items were sent out the next day AND Janessa stayed on top of my return authorization and sent me the permissions and documents I needed to return the incorrect item and no cost to me, including return shipping. Overall, I am a very satisfied customer and my fireplace looks and operates flawlessly. I am glad that I selected US FIreplace to source my direct vent fireplace. Thank you for the great service.

    Clay

    Monteagle, TN

  • I had placed an order, through Lowe's Home Improvement, for an Electric Firebox: Revillusion RBF42. Ordered 1st part of January. Was told I would have it in 3 weeks. When checking to see is it came in, was told it was delayed to 3/15. Was then told is was delayed until 4/25. Waited until 4/27 to check on it. Was then told it was now delayed until August. This firebox was going in a new Sun Room addition. I could not get my final inspection until the Firebox was installed. I went on line and googled for this same product. US Fireplace Store web site was given to me. This was on a Saturday. I call and reached a very nice man. Explain what I was look for. He checked and told me they had 30 of them in stock. I almost fell out of my chair. I clarified with him the product I was wanting. I ask how soon could I get it. He told me it would ship today. Again, was amazed. It arrived on the following Monday. What a pleasure and a relief working with US Fireplace Store and their employees. Exceed my expectations.

    Thomas W.

    Fort Mill, SC

  • I bought an iron fireplace screen. The team noticed that there was slight damage to the screen when they were getting it ready to be shipped out. They contacted me as there were currently no others available. I waited until they had more inventory, and was contacted by staff with updates several times. Everyone I spoke with was wonderful! I was very impressed with the quality of the customer service. When the screen arrived, it was in perfect condition and very well made. I am extremely happy and highly recommend this company!!!!!

    Joanne E.

    Arlington, TX

Customer Video Testimonials

Chosen by over 25,000 households, builders, and businesses

1 12

Why US Fireplace Store

  • 100,000+ Products

    America's largest selection of hearth & heating products. Fireplaces, stoves, fire pits, heaters, log sets and more.

  • Easy Returns

    Need to return the merchandise? We accept returns for 30 days from the date of delivery.

  • Live Chat Support

    No chatbots. Speak with a human. Average response time is 48 seconds.

  • 7 Days/Week Service

    We're here to help on live chat, email & phone. 8:00 AM - 11:59 PM Eastern Time.

  • Pay Over Time

    0% APR is available for 3 and 12- month financing.* See if you prequalify today.

  • Staff Picks

    Check out the Staff Picks collection. See the top products selected by our team.